Charter Senior Living

The staff was great here. From the top down, from the administrative staff to the care giving staff, everything was always positive. They were always warm and caring. When we would visit our mother, she was always nice and clean and smelled good and worked with her very carefully with her appetite and found things she liked eating. There were always people cleaning and organizing, even her room and bathroom especially. The meals were always good. On the non-memory care side, each room has their own courtyard so that they can go outside. They were always paying very close attention to the residents and making them comfortable. Even when there were no families there, the staff would visit with the residents and engage with them. The community itself is very relaxed and comfortable. Anytime we had questions about our mother's care or medications, they would talk with us on the spot and find us answers. They were very clear about all her care from day one. The hospice team here was amazing as well. I would recommend HeartFields for anybody looking for their loved one. Even from the very beginning, the assured us that they would never kick her out because of her financial situation.

From what I have seen, I would highly recommend. The staff is efficient professional and caring. They really go out of their way to make the residents feel very cared for. My sister loves the food. The room sizes are huge and they each have their own full bath.

Very clean the last time I was there. They keep me updated on my family member every week in the form of a newsletter, which brings you up to date on what they are doing. Under the current Covid-19 conditions, they have been doing a great job and are testing residents regularly. They have good activities available every day for the residents.

The community was always clean. The staff was wonderful, definitely a five. They connected really well with the families. They went out of the way to make my mother feel at home and integrate her with the other residents. The services were great. The laundry services were great as well. The food was fantastic and it was like a restaurant, you would get a menu and they always had lots of good choices. Absolutely a great value for the price. Would recommend to others!

The staff have been absolutely excellent. From the moment we walked in the door, the staff immediately asked me to tell them about my dad, his likes and dislikes. They said that wanted to know about him to help best care for him. The nursing director has been wonderful. She is concerned about not only my dad's care, but my needs as well. The staff are very accommodating and attuned to the residents and their families. It is just a wonderful place. Also, before COVID, I was allowed to visit my dad anytime, day or night, which is very important to me, The community has given me peace of mind and allowed me to turn my dad's care over to them.

My wife and I have been at Bartlett Reserve for just about 3 years now. One of the keys as to why we have stayed and enjoy being here: The staff's primary concern are the residents and the services/activities/dining show this very well. And, very importantly, they ensure all of the employees fell the same way!!

I have been very moved about how they treat residents and families. I have had some bad experiences with other places and now that my husband is at The Linden I can go to bed and close my eyes and know that he is in even better hands then mine. The staff is so gentle, sweet and polite. They are always smiling and treat the families like friends. They called on Easter to see if I wanted to come and see him and I said I was not sure he would understand that I was outside and I could not come in and he could see me. They said no problem we can bring him out for you to talk to him. I was able to bring my dog and my sister and they brought him out and we were able to talk to him over the fence from a safe distance and it was really great. I also want to thank A Place for Mom for helping me to find this great place.

There are incredible staff that engage residents in a supportive and nurturing manner. Recent staff changes have made a world of difference.

A truly wonderful place for your loved ones after they need to leave their home for a new residence where they will be cared and looked after by a compassionate staff of caregivers who maintain an environment that enables them to feel totally at ease in their new surroundings. My mother was very comfortable in her new home and made many wonderful friends with the staff and her fellow residents. Walking Horse maintains a clean, healthy, and safe environment along with a totally loving staff of caregivers and nurses. I would not hesitate to recommend Walking Horse Meadows to any of my friends as an excellent facility for those who need to provide their loved ones with the finest level of love and extended care available. Quite simply the best!

The first place in 12 years that I have felt comfortable with my mother's choice of living environments. Excellent facility and excellent staff. The sincere and dedicated staff are what makes this place different/better.

The woman that gave us the tour was very knowledgeable and friendly. Other staff we spoke with were also very friendly. Everything looked very clean and tidy. Interactions with residents were very positive. We were particularly impressed with the memory unit. It had a very home like feeling. Many details to make residents comfortable and engaged.

This is a marvelous place for people in need of individualized and personal care. There are only 6 residents per each staff member. All employees from top management through kitchen staff are focused entirely on meeting the needs and desires of the residents. They truly want their residents to be as happy as possible. The Cottages have small seperate buildings for different levels of care, which provides a more intimate atmosphere than many institutions.

The staff is caring staff and helpful. Good friends. Like the cottages and the grounds. I like my private apartment.

Nice people - they make the community.

Helpful staff, good food and friends.

I have peace of mind knowing the dedication of staff support all of my mothers needs and do a better job than could. She is happy and has friends. The food and activities are wonderful. I could have picked a different community but I wouldn't have the heart or feel like home.

Caring, kind, and trustworthy team that has exceeded all our expectations. Food is good. COmmunity feels like home.

Very homie community and I truly felt they will be the right fit for my father.

A simple thank you hardly seems adequate to express my feelings for all the time the whole Bartlett Reserve staff put in to proving we residents with the Anniversary dinner last Thursday. It was outstanding. From the quiet music to the cocktail hours and hors devours and special drinks; and then... the beautifully presented dinner. It was such a treat right down to the individual swirled butter cups. I extend many bravos to [name removed] and her staff. P Lease share this note with all of them Many thanks and may God bless you all.

My mom lived there for 2 years until she needed assisted living. The staff was wonderful, the residents friendly and the food was great. Our family thought it was terrific and a great value.