Charter Senior Living

My mom's room continuously had bugs in the room. This went on for over a year I had to move her out of there. They are all about the money there, mom also did not have hot water for a month.

There has been a huge turnover in staff/ mgmt. My loved one has had her Apt cleaned 2-3 times since her move in ( going on a year) And the sheets/ towels ( part of the contract) haven't been washed. Family has had to do it. On a + note. It's under new Mgmt so I'm holding out. My loved one can be difficult but they are Not Raising the rent. So maybe my score will be a little higher. As if she were at any of the other places we toured she would be paying more. ALL of the staff are great! They get along with my aunt and always are helpful. Maybe it's just ME. Guilt? Did we choose what was best for her? Or for us? It's been an adjustment due to no Maintenance staff, nursing shortage, no activity staff, van was " in repair". Things are moving along now. New Maint. Man

We have taken mom out of Cedar Hurst due to numerous problems, recurring issues, and lack of resolution. Numerous issues some that were not addressed or resolved. Friendly until issues were attempted to be resolved. Again unresolved problems that were a quality of care problem. Missed meals, poorly prepared meals, raw meat and when unable to go to dining - missed meals that were to be brought to the unit. In my observation there seemed to be activities that covered a broad spectrum-but other issues overwhelmed the overall experience. Poor or non existent management, medication management issues, insects, food , and non working emergency cords and wearable buttons among others. We taken mom out of the center and still have lingering issues and concerns. In my opinion Cedar Hurst operated in violation of State of Illinois health department regulations regarding onsite manager mandates during our time doing business with them. Whether that has been corrected now I'm unsure. But either no management at times or employees changing frequently with those that were there scrambling or unsure who was responsible for certain services. Uncomfortable situation is being nice.

The reason for our ratings is because not everything has been what we were told during the initial tour. They have a high turnover of staffing, and there is no push to include activities for the residents.

We're working on finding a new place for our loved one.

Charter Senior Living was VERY expensive. They do not accept anything but Patriot Angels to help with the cost. The facility to me just seemed cold and sterile. The facility itself was very spread out and you had to go through many doors to get places, it was a lot of walking for the residents. The sales people called me to death and it was just all about the business, not about the care.

The whole experience was a joke. We showed up for the tour and no one was there to give us the tour, so someone random stepped up. They said once it was over they would call us and they did, but it was 3 weeks later. They looked to be very short staffed. It also had that nursing home smell and feel to it. I would not recommend the facility to anybody based off of what we saw.

We had a very bad experience, they were very disorganized. They took away the buzzer to get in so staff had to come let you in and let you out, they were short staffed. This upset a lot of the families and the residents. I think it would be helpful if they added a door bell. They could not get her medications straightened out and could not handle her. I continually got phone calls to calm her down and talk to her. Then they got on a kick of sending her to the hospital. There has been a huge turnover of staff, it is all new staff since we moved out so hopefully things are improving for the residents who are still there.

Mom came to AR in [date removed] knowing that soon she would need more care. We took the tour & were told that they were equipped to handle the transition. About 2 months in mom suffered a minor stroke, was hospitalized, followed by rehab to regain strength. As the time neared for her to return home, we called AR & said that we believed it was time to move mom to Assisted Living. Fortunately they had a bed on that side & we were happy. Nurse evaluated & said mom would fall between level 2 & 3 for care. She was assigned a room & all was well. On moving day as we had finished bringing mom's things from her old unit to her new assisted living unit, we were pulled aside by management & told quite abruptly that they did not feel that mom should stay. They listed a few "issues" they saw. All listed under their levels of care. No discussion, no compassion. Turns out, they simply aren't properly staffed for assisted living. Terrible bait & switch & extremely stressful when support was needed most

The first week we were here, things went well. The second week we noticed the amount of food they were feeding my loved one was not adequate so my loved one was hungry all the time. They did not help with the feeding and he was always the last one to eat. The meals they provide are not balanced. We were very dis-satisfied. They let the residents have the rule of walking into everyones bedroom - so there was a lack of privacy. We were disappointed in the laundry service as well, my loved one went a week without towels. A lot of my loved ones clothing was taken as well.

It hasn't been the best experience. This is because of the community and another outside agency. The community doesn't have a nurse of staff. They were just bought out. They are understaffed which is almost everywhere. We are unhappy with the experience provided so far.

I have nothing positive to say about our tour of Charter. The facility is very institutional, the memory care residents are all locked on the second floor and have no outside area. When we walked around the residents were all just sitting there and looked incoherent as if they were heavily medicated.

We toured Fox Hollow and it was during covid times, but it was very depressing.

We did not have a good experience here. She had a lovely apartment but overnight they told me she immediately had to move into a memory care shared room that was much more expensive but much smaller, so that was the last straw for us. We moved her out and she is at a new facility.

The facility is beautiful and it is in a nice location, but they made a lot of promises that have not been kept. They have no activities provided like they had said there were and there are never any staff working. It has not been a good experience and I would not recommend them.

The staff was friendly and helpful. The management was not readily approachable. The food was good here. The communication was good to excellent in regards to nurses, physical therapist, and CNAs to the families. I wish the community was more flexible in terms of what they could be flexible on. There was too much turnover in administration.

They were not good at sanitizing the community. The staff was mostly friendly. We thought the care at Morningside Of Newport News was very mediocre. They didn't have much in the way of activities. We did not think it was worth the cost.

Walls and doors were scuffed and dirty. Didn't seem as clean as we would want

My husband stayed at The Linden for three months. While he liked many of the caregivers, he thought the food was terrible. Further he very much disliked not having a choice of who to sit with or any flexibility in time to access the main meals. For the first month we paid an extra $600 while he was assessed for actual requirements. We were supposed to have a meeting after he had been there a month, but it was like pulling teeth to get a meeting with the Wellness Director. After going to the Executive Director twice we finally got our meeting where it was determined that we did not need to pay the $600. Because of this delay in scheduling a meeting we ultimately paid an additional $600. Further we got a song and dance from the Wellness Director on how overworked she was.

Consistently don't perform their paid-for duties. Don't hang up laundry for resident who can't do themself, run out of toilet paper often, don't always assist with functions they are being paid to do such as dress the resident, get them out of bed. Don't clean up bathroom messes timely. Management staff extremely disorganized. Need to request important things or needs multiple times.