Charter Senior Living

Do not put your loved ones in this place. Roach bugs, black mold, general nasty. You pay for house cleaning. - but never happens. When going by sat down on couch roach ran across dress.. Roaches so bad even in freezer. In dining room anything you touch sticks to your hands never wipe down anything. I have never seen such a disgrace!! This place needs to be shut down

There are some wonderful staff people at this facility, but they are overshadowed by many more who are not properly trained or managed. The leadership is nonexistent, and communication is terrible between management and medical/care staff. The public areas are clean enough, but resident rooms may not be cleaned appropriately. Have seen dried waste left in resident areas on many occasions. If your person has more than moderate dementia symptoms, look elsewhere.

This is not a place for anyone to place a loved one unless the loved one has no health issues and can completely take care of themselves. One of the residents who is diabetic became incoherent and was vomiting. For those who aren't familiar with diabetes, this means their sugars were dangerously high. Each time this happens, damage is being done to organs. This is an emergency situation and must be addressed by hospital staff. The staff recognized this at 6am when this resident fell and didn't call 911 until they spoke with a family member who stressed this is an emergency (this has happened before so they should be aware that this is an emergency).

Have never been treated so poorly. Is this place seriously a business? They spoke to us as if we were speaking English for the first time. You know that voice where everything said is making you want to run the other way. During our tour there were noticeable live roach bugs as well as some in their artwork. The staff on the second floor where residents have help with daily activities seemed very over worked due to numerous residents in wheelchairs. [removed] Either way they don't have the proper equipment to aid these people and you can tell its overwhelming. You all need help on more then one level.

If you want a place for your loved one that drags them out of the bed at 5 am to get dressed for breakfast and sit in the hallway until 8 am when breakfast comes. That is if it isn't late because the chef is late every other day. If you want somewhere that your loved one is given medication and insulin injections by a staff member that is not certified in anyway except for a medical terminology course taught by the head nurse for 2 hours. If you want your loved one to be double diapered by the staff for their benefit. If you don't mind that your loved one is medicated at supper time and then one hour later they are given their night time medication. [removed]. [removed] 0 stars.

The memory care residents sat all day doing nothing. There were no activities or social outings. The bathrooms never got cleaned. There was feces and urine on the bathroom walls, toilets, sinks, floors, and the carpets were all stained. The residents did not get enough to eat. Soup and salad for dinner is not enough.

I wouldn't even let my dog stay at this place. If that is the way the staff treats humans I would hate to see how they would treat a dog. The night staff is rude to their residents. I have even hear staff screaming at each other while holding the elevator so they could do so. They tell you they will answer your loved ones call button with in 7mins don't hold your breath. There have been times it took over 45 mins for someone to come in to check on my mom. Things have been missing out of my mothers room. Do not let them take care of your loved one look some place else.

It smelled, and the room available had a shared bathroom, and she would have had to share with a man. It was almost a thousand dollars more a month without the amenities of the place we chose. I would actually give it a zero on a scale of 1-10!

A horrible experience due to incompetent management and inadequate staffing. Constant turnover and nonexistent communication. Only focused on collecting monthly rent. When you move your deceased family member's belongings out, they don't even hold the door for you.

I had my mother here at the community for several years. they assured me that they could take care of my mother and i believed them. my mother suffer's from dimentia. The care my mother recieved was ok then when her dimentia increased the care started to falter. I grew very concerned about the care she was getting and and event happened where we were to late to adress this and ended up needing more care in a different enviroment. I wish the community would have helped me with this and not assured me they could provide the care before it was to late.