Cedarhurst Living LLC

I would tell others looking into Cedarhurst of Frankfort to make sure to do their homework and really talk to them about how they train their staff. We had issues with the care and they did not follow the proper protocols that we expected them to. There has also been no follow up or response from corporate when we reached out about these issues.

This new facility looks beautiful but uses mostly agency staff where they do not know their patients, many agency are there for just 1-2 days and do not provide adequate care. Food is terrible and despite overwhelming complaints from families nothing is done. Many management overhead changes in only 6 months obviously due to family complaints.

While our loved one was there she did not receive very good care, so the community can really work on improving their levels of care.

I would say go somewhere else. My loved one was left alone, very much on his own. There is not enough oversight. It's clean, but it's a brand new facility. I haven't tried the food , but it looks palatable. Overall I was not happy.

No. no no.Depressing. Looked like not enough care partners. Huge range of cognitive-physical needs of residents. Huge open spaces...overwhelming nothing tying things together.

My mother has lived in this facility for almost five years. They over promise and under deliver in nearly every area. The ‘house keeping’ provided is abysmal. They vacuum through the middle of the apartment and clean nothing. The food quality has gotten worse yearly. They serve absolutely no fresh seasonal fruits or vegetables. Since Covid- it feels as if you have locked your loved one away- at a very high cost. They rule with tyranny. My mother has had 2 vaccines, but cannot leave overnight without being quarantined to her apartment yet again. We have to wear 2 masks to visit- stay distanced, no eating or drinking.....we have not been in our mom’s apartment for over a year. As restrictions everywhere are lightening up- the Cedarhurst is locking down:( My mother is getting increasingly depressed and wanting to go to heaven to get out of the Cedarhurst. They are a nightmare to deal with. I would look elsewhere if you love the person you are looking to move....

Do not move someone you love into the Cedarhurst. It has been a nightmare for the last year due to Covid. But their policies go way beyond Draconian and continue even after the vaccine. Nothing has changed, except policies are more tyrannical than ever!!!! They do not even follow CDC guidelines, they make their own to make life miserable for the residents, and loved ones who are barely allowed to visit. My mother's life was already small, but they manage to make it smaller by the day. The food is not good quality. Housekeeping is abysmal. The 'housekeeper' runs a vacuum through the middle of the apartment once a week. Cleans nothing!!!! Activities provided are a joke. Look around - there are many places that have opened up for the residents and family and are trying to get back to normal. The Cedarhurst is not one of them...

Our loved one has been a resident since the facility opened in March 2018. Wow...it seemed to be a perfect fit when we toured with [name removed], who was awesome, but no longer there like most of the staff we met. If only they could deliver what was promised in the beginning. Staff turnover is obnoxious, Executive Directors have come and gone, a Regional Director was overseeing last we heard, which is a joke. No structure, no follow up, no compassion for resident needs whether medical or preferences. Missing personal belongings that are labeled. The onsite, "state of the art" medical clinic still under construction...supposed to be done May 2018. It's unfortunate because it really is a pretty property but don't let looks fool you. I would not recommend. We are in the process of moving our loved one to another facility.

Horrible

Would not recommend. Brand new facility and excessive turn over with 4+ Executive Directors. Care issues and complaints. Consistency, relationships and security should be a priority!

I would not recommend this establishment unless your loved one truly needs to be on the highest level of services--and doesn't need nursing services. Personnel with try to itimidate your loved one into signing for more (unneeded) services, and give statements to Dr that were proven to be false. It took getting regional management involved to get things straightened out....and then hold them to that. Even with a written agreement, the individual tried to do the same thing and had to be reminded what the agreement stated. DOCUMENT all meetings and notes you send. Agree to nothing over the phone and don't let them rush you through meetings. It doesn't matter what they tell you if the paperwork doesn't match. Additionally, watch your bill VERY VERY closely. We had trouble for 3 months to get a straight bill and in the end, instead of us owning them $$$$ they owed us a refund!! Be aware there are NO nursing services overnight and if there is an issue, a CNA may argue with you about calling an EMS-even when there are injuries that required surgery. The day to day staff were pleasant and caring. They were the bright spot of this establishment. The director did try to remedy the situation, but wasnot able to ensure that the bullying individual did not continue acting unprofessionally. As a private pay establishment, I did not expect to have to fight to ensure my loved one was not safe physically and emotionally.

BEWARE- they do not have nursing 3rd shift Once we put our loved one in this facility, they began badgering her to let them provide more services. Even when our MD stated what should happen and after they were told to address their questions to the POA , they again went and started badgering her within 20 min of our leaving the building. Our loved one had a fall in their facility which required surgery and within a day of returning, the badgering (or harassment) began. We have witnessed wait times of over 40 min for assistance to come to the room. It may look pretty but not to be trusted.

I had recently taken a tour of this community with for my mother and I was not impressed with the experience we had. The fire alarm had went off while we where there and all of the residents where freaked out and where frightened. The staff just stood there and did nothing to comfort them or explain what was going on. I did not like that at all and would not want my mother at this place.

The only thing this place cares about is money not patients. there are not many good places to put your parents out there but this place is the worst. I don,t think they know a [Removed] thing about alzheimer's disease and don't care

Not a good.place for family.....The administrator is more concerned with how much she can get out of residents.....charges for every little thing. Management has their staff doing everything but taking care of the residents, that they pay for. They charge for extra care but neglect fiving that extra care. Staff works on a skeleton crew or at times even less. I see staff running around like they just cant keep up. And never see the nurses out lending a hand. Management is only worried about how much they can bring in for the company regardless of the care of your family memeber. Im sure you get the jest of Tesson Heights from this.

Not happy with PM. They were unable to handle my husband even though they evaluated him before accepting him. They were informed of his behaviors yet accepted him. They then sent him, UNATTENDED to the local hospital emergency room.

If you love your family member Do not let them live at Hidden Lakes. It was a good place in the beginning. But since selling out to Capital Sr. Living it has went downhill. The management is awful. The treat the staff bad, so therefore all the good workers have left. You can walk into the place on the weekend and there is noone to assist you. [removed] And that is just the tip of the iceburg. All your family member will be is a number and when they die they will be replaced by someone else. They will tell you what they think you want to hear and then do something completely different or nothing at all.

My father-in-law lives in Monroe Place in Bloomington, IN. So far, I am not impressed at all. I can't even count the number of times my wife had gone to visit her father and he was unclean, laundry not done, and he was sitting in soiled pants. The hands-on staff are as good as they can be, but I'm sure they are under paid so therefore turnover is high. Upper management is also constantly changing. Usually the right hand has no idea what the left hand is doing. My recommendation, do not use this facility. We will be moving my father-in-law out.

Very unprofessional, uncaring establishment. I had an appt with the social worker to fill out paper work for respite care. I showed up and the social worker was a no show. Instead, the receptionist talked to me to say she was there to help me instead but she didn't really know what Amanda and I spoke about and the reason of my visit. She said, "you just want resources" when the reason for my visit was to fill out paperwork. I already have all the literature from a previous visit. After I left, I called the receptionist to tell her that just blowing off an appt with a client is not acceptable, specially since they are in the business of caring and dealing with people under a lot of stress. My voice was stressed and I was upset but I wasn't screaming. She said, I can't scream at her or she'll hang up the phone, then before I can respond she hang up the phone. Where's the compassion and the professionalism that one should expect from an institution like this? I can just imagine how they treat patients staying there who have dementia and can't speak for themselves. One would think that they would treat the family decently at least until the patient is in so one if left to wonder how bad they get after that.

PLEASE READ BEFORE YOU MOVE YOUR LOVE ONE TO TESSON HEIGHTS! I moved my mother in on a Monday and she was dead 36 hours later! We found Senior Helpers were very unfriendly. They never introduced themselves or made any conversation with me or my mother. I asked them to remove her dentures at night since they were loose, but they did not. I found stool all over the toilet and her 1st alert broke in half. I feel their negligence caused her death. It has been almost 3 months since she passed and they will not return my money. They will not respond to my phone calls or emails. I even called the Corporate Headquarters in Dallas Texas. They initially seemed concerned, but now also will not return my calls. I informed them weeks ago that I would post an unfavorable review and it went to deaf ears. Please if it cost more money some where else, do it!!! Since this is not a favorable review, let's see if this gets posted...