Cedarhurst Living LLC

Assisted living & memory care residents mixed in 12 bed facility, so memory care residents have to be able to find their way to correct Fire exit during Fire drill with loud alarm and fire system lights, this facility would not work for a person who's Alzheimer's has progressed and often needs clues or re-directing to function in a home environment. No secure outside area for memory care residents whom are apt to wander.

The staff was friendly. We did not receive a folder with information, had to ask if I could keep a rate sheet. Was shown one room, very small. My sister would have to get her own transportation for doctor appointments, etc. additional expense. They have the level system of a care plan that means you could pay for a service on the level that is not needed.

Not a place for my mom. It looks more like a resort But cold. Rooms are very small, marketing personnel was very pushy interested in signing only, not mom's likes and needs. She was insistent on putting her in the top needs and bracket without a medical assessment Nope, totally turned me off when she suggested not to waste my time visiting other facilities.

Beautiful facility and great residents to work with. Unfortunately, they are looking for another executive director -this would be the fourth one I believe. And to top it off, turnover rate for all departments is very high for a new facility. Yes, this happens at a lot of facilities, but mind you, they just opened in March. There’s an issue when most of the nursing/clinical team had resigned in span of a few weeks. Residents and families are not blind to the lack of staff needs and they are not naive to what goes on and what is told to them by upper management. It all starts at the corporate level. When you don’t have owners who are experienced in healthcare who don’t know what goes on in their facilities and only care about how fast they can have people move in, then you will see how much they don’t care about the staff who are taking care of the residents. The ratio to staff to resident is unrealistic. The acuity at Cedarhurst Naperville/woodridge is very high, just like one of a skilled facility. If corporate cared about the well being of the residents and staff, then the turnover rate for staff would not be high.

This place was nice and felt like home but in the last couple of years it has changed. The management is very cold and non-caring and the head nurse wont listen to anything she feels is a waste of her time. They will not work with you and its a my way or the highway attitude. I would not recommend this place anymore to anyone.

Too gray and dark, not welcoming. The Community contact was pleasant and shared much info but I could not get interested.

Leaves much to be desired not cleaned enough carpets etc.

Understaffed and undercleaned

My uncle lives here and I visit often. It is more female based ( hair salon, decor and female staff). There are issues with food service and it needs to improve (especially dinner). The hallways are too narrow and they mix assisted and independent living. Not a good idea! Also residents smoke outside ( usually in your way when you are trying to leave. I do not recommend The Waterford for independent living men.

Received literature, spoke to representative who was very friendly, helpful. Visited there and all of us thought it was just too small, rooms too small, not a good fit. Very clean and nice staff though.

The activities are a joke there, they really need a good activity director. My mother is in the very back and they never do any activities with her or the other ones back there, it is very depressing. I feel like management doesn't care. I never see the Director of Nursing, and the few times I have she never speaks, or smiles. She just sticks her nose up in the air. I think there is never enough staff, and many times I see the CNA's pushed to their limit. Saying something goes in one ear and out the other. I have talked to other family members and they say the the same thing. We don't say much due to the fact we are afraid our loved ones would be miss treated. The nurses are hands off and I feel like they don't want to do anything except pass meds. There is one nurse on the evening who is very cruel with her words and has no professional skills at all. [removed]. This place isn't the same since new management came on board. I can say though there are a few really good, caring, compassionate CNA's. There are 2 who I know are good with my mother, and there are a few not so good CNA's. I figured you find that every where you go. This place really would be great if they got a new director of nursing. The only other thing I can say is that the food is awful most of the time. They serve really cheap food, and not so impressed wih the one over the kitchen, she can be very rude. Very unprofessional.

I am very disappointed overall, some things have improved, but the beginning was horrible. It's brand new so it's very clean. The staff isn't allowed to communicate with family, only management is allowed to communicate with the family. It seems like I hear something different depending on who I talk to. It was brand new and stunningly beautiful and everyone was smiling, when we first toured. The building sells itself. There is more to good care than just a beautiful facility. I don't have the peace of mind I would like.

Did not like the facility or the rooms. Saw maintenance needs throughout.

Kristiana Donahue was nice, but they will not accept Medicaid clients.

The place was dirty. Needs updated, the placed smelled. The Ed was not friendly, she was dressed like she was homeless, not professional at all. I didnt put my mother in this place and I'm glad

Feel some of the staff is nice, but overall, in my opinion, High Plains Care Center lacks professionalism.

I would not recommend this facility to anyone. It has been mismanaged from the start. There is not enough staff on hand to care for the residents' needs. The care givers are asked to do everything. They don't have enough time to actually care for the residents! The housekeeping has gone by the wayside. Always an excuse why something is not taken care of.

They told me he didn’t have enough money to go there so cancelled my appointment. I need to do private pay until I can Get him through the long Medicaid process.

Our family experienced serious concerns regarding the care provided at Cedarhurst of Columbia. During our father’s stay in assisted living, COVID spread throughout the building, and staff did not appear to consistently follow proper infection-control procedures. Rooms were not being adequately disinfected, and medications were sometimes administered without gloves. Residents and staff throughout the building were visibly ill and coughing. My father had low heart function, contracted COVID shortly after moving in, and passed away approximately one month later. Our concerns continued in memory care involving our mother. She suffered a fall on a Sunday, but I was never notified. When I visited on Tuesday, I noticed dirty gauze hanging from her hand. Only after questioning staff was I informed that she had fallen and suffered a skin tear. When I pulled the gauze back myself, I found a large wound on the top of her hand that appeared serious enough to require stitches. I also have photographs documenting the injury. After these incidents, we moved our mother to The Westbury Senior Living. Their staff explained that they followed strict COVID protocols and had only experienced two cases within the facility. The difference in communication, cleanliness, and overall care was immediately noticeable.

The people in the offices there do not care about loved ones. They do things because corporate tells them they have to. When visiting ask how long each person in the office (not corporate people) have been working there. There were only 5 techs/RA's that really have a darn about my mom and they know who they are. They don't have enough staff to take care of the residents and when they hire, the correct training is not being given. I had to train the staff on how to care for my LO. When issues are brought up there is no follow up. Also there is no place outside for residents to go safely on their own besides doors that are too heavy for them to open. The food is the best of anyplace she had been at. Good luck getting any peace if your loved one ends up here as you will regret it.