Cedarhurst Living LLC

Understaffed and undercleaned

My uncle lives here and I visit often. It is more female based ( hair salon, decor and female staff). There are issues with food service and it needs to improve (especially dinner). The hallways are too narrow and they mix assisted and independent living. Not a good idea! Also residents smoke outside ( usually in your way when you are trying to leave. I do not recommend The Waterford for independent living men.

Received literature, spoke to representative who was very friendly, helpful. Visited there and all of us thought it was just too small, rooms too small, not a good fit. Very clean and nice staff though.

The activities are a joke there, they really need a good activity director. My mother is in the very back and they never do any activities with her or the other ones back there, it is very depressing. I feel like management doesn't care. I never see the Director of Nursing, and the few times I have she never speaks, or smiles. She just sticks her nose up in the air. I think there is never enough staff, and many times I see the CNA's pushed to their limit. Saying something goes in one ear and out the other. I have talked to other family members and they say the the same thing. We don't say much due to the fact we are afraid our loved ones would be miss treated. The nurses are hands off and I feel like they don't want to do anything except pass meds. There is one nurse on the evening who is very cruel with her words and has no professional skills at all. [removed]. This place isn't the same since new management came on board. I can say though there are a few really good, caring, compassionate CNA's. There are 2 who I know are good with my mother, and there are a few not so good CNA's. I figured you find that every where you go. This place really would be great if they got a new director of nursing. The only other thing I can say is that the food is awful most of the time. They serve really cheap food, and not so impressed wih the one over the kitchen, she can be very rude. Very unprofessional.

I am very disappointed overall, some things have improved, but the beginning was horrible. It's brand new so it's very clean. The staff isn't allowed to communicate with family, only management is allowed to communicate with the family. It seems like I hear something different depending on who I talk to. It was brand new and stunningly beautiful and everyone was smiling, when we first toured. The building sells itself. There is more to good care than just a beautiful facility. I don't have the peace of mind I would like.

Did not like the facility or the rooms. Saw maintenance needs throughout.

Kristiana Donahue was nice, but they will not accept Medicaid clients.

The place was dirty. Needs updated, the placed smelled. The Ed was not friendly, she was dressed like she was homeless, not professional at all. I didnt put my mother in this place and I'm glad

Feel some of the staff is nice, but overall, in my opinion, High Plains Care Center lacks professionalism.

I would not recommend this facility to anyone. It has been mismanaged from the start. There is not enough staff on hand to care for the residents' needs. The care givers are asked to do everything. They don't have enough time to actually care for the residents! The housekeeping has gone by the wayside. Always an excuse why something is not taken care of.

Our family experienced serious concerns regarding the care provided at Cedarhurst of Columbia. During our father’s stay in assisted living, COVID spread throughout the building, and staff did not appear to consistently follow proper infection-control procedures. Rooms were not being adequately disinfected, and medications were sometimes administered without gloves. Residents and staff throughout the building were visibly ill and coughing. My father had low heart function, contracted COVID shortly after moving in, and passed away approximately one month later. Our concerns continued in memory care involving our mother. She suffered a fall on a Sunday, but I was never notified. When I visited on Tuesday, I noticed dirty gauze hanging from her hand. Only after questioning staff was I informed that she had fallen and suffered a skin tear. When I pulled the gauze back myself, I found a large wound on the top of her hand that appeared serious enough to require stitches. I also have photographs documenting the injury. After these incidents, we moved our mother to The Westbury Senior Living. Their staff explained that they followed strict COVID protocols and had only experienced two cases within the facility. The difference in communication, cleanliness, and overall care was immediately noticeable.

The people in the offices there do not care about loved ones. They do things because corporate tells them they have to. When visiting ask how long each person in the office (not corporate people) have been working there. There were only 5 techs/RA's that really have a darn about my mom and they know who they are. They don't have enough staff to take care of the residents and when they hire, the correct training is not being given. I had to train the staff on how to care for my LO. When issues are brought up there is no follow up. Also there is no place outside for residents to go safely on their own besides doors that are too heavy for them to open. The food is the best of anyplace she had been at. Good luck getting any peace if your loved one ends up here as you will regret it.

This has been our only experience with senior living so I'm not sure if other places are any better. Cedarhurst hires kids (probably for minimum wage) who do not treat elderly people with any respect. These kids treat their residents as children. The food has been mentioned by others. They say "restaurant dining" in their sales pitch which is about as far from the truth as you can get. If you send your meal back to the kitchen to get it fixed (which usually involves finishing the cooking cycle) you may wait 30 minutes to get it back. [name removed], residents don't send it back. It frustrates our family deeply witnessing what happens at Cedarhurst of Woodstock and we have started to investigate other options.

We've had an awful experience. Activities and events are great and some staff are dependable, but I regret ever suggesting this place for my loved one. We tried to give the benefit of the doubt at first since it had just opened, but over time it became obvious nothing was going to improve. Thankfully we had a video monitoring system in her room, otherwise we never would have known everything was happening. Simple parts of the care plan have not been followed for the entire year she’s been there – including hygiene elements. Poor treatment by some staff including pulling bedsheets off while she was still in bed and turning bright lights on during middle of the night checks. Early on she was left alone to shower without assistance. Luckily family was there and able to help her. The other day her walker was left a good 10 ft away from her while she ate, and she had to use a dining chair to walk to it when she was done because nobody was watching to help. Family has been going basically

There's what they tell you is included and then there's what you actually get and there's a big gulf between these two. if you have a relative in Cedarhurst, you will need to advocate constantly to assure your relative gets the services that are included in the contract. If a resident presses their pendant, it could be 30 minutes before someone responds. Imagine if your relative has a medical emergency and presses the pendant and 30 minutes pass before someone comes. Not okay. It's all flash with no substance.

I do not have anything good to say about Cedarhurst. Don't go, they sure make it sound great until you get there and then well maybe you'll get your medication most likely not. My mom was there not even an entire month and then wouldn't take her back once she was released from the hospital and they couldn't return the one time fee that was a crazy amount, I can't believe I even agreed to that but I also thought she would be there for a long time not 3wks. It's not all what it seems.

This place does not put residents first. They do not answer the call buttons very quickly. My grandfather has lived here for almost a year now and the first few months he was afraid to sleep in his own bed because when he pressed the call button no one would come. Months later we are still having this issue. He requires assistance for everything. He called me to let me know if he died it’s because he fell and no one came. There are some great employees that take care of him and we appreciate them. But their lack of answering the call button is ridiculous.

I think they cheated my father out of money and the food continues to be less than it should. I have questions every month on billings.

My mom is a resident of Cedarhurst, Lebanon. She was in the Independent Living section until recently whe she had a bad fall there. After the fall she was in a wheelchair full time and needed more assistance.       Before she was moved to Memory Care - staff in Independent Living recognized mom was having difficulty cutting food,  like large chunks of roast beef. Staff recognized that could be attributed to her new diagnosis of early dementia and cut for her safety. They said it took just a minute.     The fall not only put her in a wheelchair full time, but also weakened her left hand She can barely hold a knife.      Today I was very concerned as she coughed and choked on her chicken strip salad. So I asked what happened to precutting?      A nurse said there is nothing written in moms record, so they couldn't do it. Knowing it was "easily" done before -  I felt the staff person was rude and uncaring about an obvious health hazard. Is this the "extra help" promised in memory care

They don't even deserve a one star rating. My mom was moved from there that place is horrible and you should not recommend them I moved her 2 months later after she had 11 falls 3 ended in the er because the staff never checked on her. Because Feb only had 28 days I had to pay for March too as it wasn't a full month's notice She was in memory care for dementia and they had no memory care director. I've moved her back to a facility where I pay 10k but she is in great care. They follow up with everything and do meetings every 90 days. If I could sue Cedarhurst I would but no lawyer will go after them. The room was so small and she never left the room. They let anyone check her out with no sign in or out. At one point they called me to say she was missing. In Jan 2023 someone took her out and the doors closed on her sending to the er. She fell who h was number 11 and 911 was called because she was along and the don't know how long she had been down but blood was all over the floor and her face was bruised and had cuts from Her glasses breaking and cutting her face. When they called and asked to bring her back I said none why and they said the falls where her fault for not asking for help.