Cedarhurst Living LLC

Administrative staff: rude, threatening, uncommunicative, unprofessional. Attitude “what I say is the way it is” unreasonable, nonnegotiable How can this facility call a residence room an apartment. That is misadvertisement, telling an untruth. misleading. If you don’t like what’s served at mealtime and ask for something else you may be told NO and go hungry. Items stolen from room.

Cedarhurst of St. Charles was a safe place and i spent a lot of time with him in the memory unit. The meals could have been better and the attendants were lovely young ladies but overworked. I had to keep checking on laundry and meds and it was expensive as hell.

Some staff members were fantastic. Overall, the facility feels dated and it was often short staffed. We were never given an orientation, so we had no to guess at things. I would suggest that they find a way to keep their guests from hanging around at the main entrance. Not a great look to see people shuffling around in wheelchairs, or worse yet, sleeping (and snoring) in them.

The meal staff was great! The move in process was fine, moving out not so much. The communication lacks, you would think it should be fairly easy to get a call back, but it's not. I think if you have NO health issues, it would be a nice place.

Director is responsive to feedback, support staff is not super friendly, nursing staff is mostly friendly, food is not good, but seems to be improving, and the event offerings are impressive for the size of the community

One of their care givers was rough with my husband in showering. The staff member also tormented him (I witnessed this on more than 1 occasion). I met with administrators. They admitted she is emotionally immature & has been moved away from my husband. All other staff have been very professional & treat all residents with kindness & dignity. Disappointed with consistent good quality of food. One instance, yesterday I ate dinner with my husband. Main entree good. Apple crisp dessert served icy cold. The topping on mine was rock hard. Not the first time. staff responded immediately & are working with the individual. They have 2 out of 3 good cooks or chefs. High Plains has been bought out by Cedarhurst. They will take over [date removed].

I am pleased with the administration’s desire to see the importance of a good activity director in the memory care unit. The activity director plays games with them, has an exercise program, provides afternoon snacks, and genuinely loves them.

* Not one item on the work order for room was done for move in with a weeks notice. We had to make all the changes to the room including ones that were making the room difficult for my mothers disability. * Wi-Fi access was limited or spotty & always disconnected. We were not able to use smart tv. Many seniors are utilizing technology so this needs to become a priority. We researched the solution with 3 different tech experts & shared info with ED. They need to install a mesh system NOT tell people to add a Wi-Fi booster to their rooms. This diminishes everyone's signal. * Quality of food was not up to standards from a dietary/nutritional standpoint. Was tire of menu variety after 2 weeks. Liked open restaurant style/timing experience. * We paid extra for levels of care that were not needed or followed through on. We have requested a refund for this. * Receptionist staff were not knowledgeable to answer questions and did not know how to professionally greet visitors. Exception was new woman when we moved out who was outstanding. * Cleaning staff was fantastic & communicative. * Toxicity of glue chemicals for carpet install was awful and a health hazard. Off gassing continued for 2 months & smelled of chemicals. * Activities were limited & not sufficiently challenging or interesting to engage our attention. * Limited outdoor space or areas for walking. * Unfortunately our guess is that this is still one of the better places in the area. It seems like they are understaffed & not able to keep up with really making proactive changes. * If a place is not at capacity, renters should be able to pay for a 1 bedroom for respite care. We only needed respite but still had to pay a 1X community fee of $[removed]. We only stayed there for 4 weeks total.

While this is a beautiful facility, don’t let that fool you. The level of care was quite insufficient. My mother was in memory care and at times (many times) there was one worker on her ward for 13-15 residents. I was told there would always be at least two and yet many times I visited there was only one and a few times I could not find any. And this is for residents who have memory issues. Don’t just listen to the promises made or statements made, go and observe and see for yourself. My mother was there in mid-August until November 2023. We moved her as soon as we could. It is a shame that this beautiful facility cannot deliver the level of care you pay them for.

Visit your loved one as often as possible, at different times and on different days. The caregiver team, housekeepers and dining room servers are all understaffed. There is frequent turnover on the management team and the nurse's aides complain a lot, but they work hard.

I would say it's really beautiful and one of the most reasonable places around. The food is not that great and not nutritious. I think I just expected more but maybe they are all that way. I would somewhat recommend for the price.

Interior of the facility clean but the landscape in front poor. When it rains the gutters overflow and mulch covers the sidewalk. For most part staff members have been very nice. Hard to get a feel on management, they seem preoccupied. I believe my family member is getting good care. Family member tells me that the food is pretty good. Family member doesn't participate in activities, but looking at the activity calendar it looks like they offer a lot. I feel that the level of nursing care is too expensive. Family member is a level 4, I don't see where she is getting that much nursing care. I am glad that this facility is small. I think it suits my family member well. I only toured one other place and it was 100 plus beds. Not sure if that would have worked out as well. Assisted living is all new to me so this is hard since I do not have anything to compare it to. Difficult also because family member is not social.

What we like about Lake City Place are all of the staff, they are friendly with the exception of a few. The staff seems to genuinely care about the happiness/wellbeing of the residents. Cleanliness could improve.

The modernizing changes they have made have turned the resort into a place that looks stale. Before the chandeliers were absolutely gorgeous and carpet made it feel like a home. The lights and the decor made it feel like a beautiful and a comfortable place to live now it feels more like a facility.

This is pretty clean place. However, falls dramatically short on the apartment cleaning. We were there 2 months and only had it cleaned by housekeeping once even though it was supposed to be weekly. The aids do wash the laundry & sheets but if you want laundry detergent & softener used the resident must provide it. The aids also empty the trash cans and make the bed regularly. Common areas are clean and tidy. Most of the staff we really friendly, however 2 were not friendly at all. That's why I ranked a 4. Severely understaffed. Call lights go unanswered for hours sometimes. They don't keep accurate medical records when passing patient meds therefore no one really knows what is going on. There are some really good med techs. However, one left pills in the mouth of the resident who couldn't swallow and was unconscious. Good food options but if you want seasoning you need to bring your salt. Amazing activity options for the residents. Place needs more staff, more training and better management. Would only go there if there were no other options. That it is a decent place for highly mobile and independent people that can do most things with no help.

Cedarhurst at Tesson heights was the least expensive of them all, but it was also the oldest and least updated of them all. It just didn't look as nice as the other few places that I was looking at. The caretaker-to- resident ratio was like 1 to 20 here.

Their food is pretty good although the schedule and options are not as flexible as we were led to believe. The staff is competent and very friendly. Again, communication is lacking as stated above. The apartment is " cleaned" once a week by a gentleman that enjoys talking more than cleaning.

Cedarhurst of Frankfort is a beautiful-looking facility, it is new and there is a great room that has the perfect amount of space for residents and families to gather in. One thing that was huge for us is every room has a backdoor that goes right to the outside and that makes it very easy for our loved one to let out their pet. However just with to staffing issues, some things like house keeping, meals, and activities have been lacking.

I was not a fan of the community and it felt very outdated.

We were disappointed in the lack of her getting her medications. Sometimes they were late and other times they were forgotten. She even had to tell an agency nurse she had medications and the nurse told her she didn't. She did. This was the first week she was there after numerous calls to nursing supervisor it was ok the second week