Cedarhurst Living LLC

Not as clean as you would expect.

This community could work to improve on their overall communication with the families and some more improvement with overall care services that are offered.

The biggest issue that my mother in law is experience is that there is a co-mingling of dementia residents and independent residents, so it is hard to interact and she is feeling isolated. She also has been cooking all of her meals on her own because she does not like the food that is served. It is a clean and bright facility that is very welcoming, it has potential to be top notch, but it has not been the best experience for her. I would tell others just to make sure to be persistent with management to make sure needs are being met.

Not happy with constant personnel changes. Can easily tell there is no harmony between upper management and employees. - poor housekeeping (employees don't have time to adequately clean apts.) - poor food quality - lack of food quantity when resident does like food (i.e. pizza and spaghetti) - prices high for services - no variety in activities for seniors - tense atmosphere - over ears, this is the worst mgmt. they have had - two very nice housekeepers right now. Worry they will leave or be fired. - fear retribution/anger toward resident if anything is said Due to COVID-19, it's not a good time to move family from one facility to another.

My Parent lived at Waterford for over 3 years. The Caretakers are wonderful. I do believe they care about the people. The room is hardly cleaned on a regular basis. The food was not really good. They had good activities and the activity director was Great. The Director there is very unfriendly and will hardly smile nor talk with you.

Mr. [name removed] was helpful and quick to assist with my mother’s cable connection during a move.

Most people seemed friendly but they did not do a good job of cleaning. They had kids doing cleaning and when I complained they sent someone who only swept the floor. We have moved my mom bit someone only cam twice to clean in the 3 months she was there. That was totally unacceptable. Food was acceptable most days.

I originally thought this would be a great place for my mom. She does like her studio apartment and the location is great. The staff did a complete turnover very recently which resulted in a bit delay in receiving services. Our main complaint is the food. We were told the menus were done by a dietician and there were always alternate choices for the specials. So far this is not the case. There are times that the portions are so small the residents are still hungry. One day last week they served a half full bowl of bean soup and one slice of corn bread. A man asked for another bowl of soup and was told they were out. Another time someone asked for a slice of bread and was told they didn't have any. Lunch menu today, mac and cheese and squash, supper tonight grilled cheese and slaw. These people pay good money for assisted living and should receive a balanced meal and enough to fill them up.

It's a brand new building so they are still trying to adjust to being open. My mom seems happy for the most part. However we have some concerns that have not been addressed and some decisions on the part of the administration that don't make sense. The air conditioning in my mom's room hasn't worked since she moved in early May. It's either too cold or too hot. We have continuously complained but nothing has yet to be done. My brother was told once it was fixed but that was not true. They have a beautiful physical therapy room, however, the room is not open yet there is only 1 piece of equipment in there. No estimate on when it will be ready. However, they do have a nice movie room and a nice rec center where families can gather to visit. The staffing overall are friendly and helpful but there just needs to be more of them. The location is perfect for our family makes me happy for my mom to be able to see her children and grandchildren often.

I was not impressed with this community when I visited. It is an older community and it felt dark inside. The staff we met were nice. The community has a nursing home feel and this is not what we were looking for.

This was more of a nursing home than a home. It just did not have that home like feeling we were looking for. The staff was excellent and gave a wonderful tour. Just it did not provide his own apartment and the privacy.

I was not impressed with this community. This is an older building and the carpet looked worn. We were looking for a first floor walkout apartment and they did not have this available.

Our experience at Prairie Meadows was OK at best. I chose it over another because it is advertised as memory care. After being evaluated we we assured that they would be able to "handle" my husband. Shortly after he moved in I had surgery requiring in patient rehab. My husband acted out and they sent him, unattended!!!! to the emergency room. Obviously they were not equipped to meet his needs. The activities were unorganized. The meals were awful with no choice. Not until we have moved him to another place did we realize just how much better it could be. Sooooo. Newer isn't always better.

Facility is very clean. Staff is very friendly. Not satisfied with level of communication. We were told doctor is readiliy available and returns calls quickly, have yet to have loved one seen by in house doctor. Had an incident where loved one was taken to hospital and have had no contact from facility AT ALL! Shouldn't there be some concern for the resident's well being and time frame of return?

The management team is a joke. They never know what is going on. The staff always looks over worked and stressed out. My mother is in the back and receives no activities. I do not believe management cares. The director of nursing is never available. This place has gone down hill. For the money you spend, you do,not get the care that was promised to you when you signed the paperwork.

Everyone is very nice and place is clean and good energy and my dad loves the different activities. The negative part of our experience was that they needed to redo his room and they kept pushing his move-in date back. Once we had an official move-in date and we had all my father's belongings to move in we go to his room and his room is completely gutted and not finished. The individual that came up to his room who I am assuming was the GM was told that my father's room was also finished and when he saw that it was not he was very deeply sorry and we put my dad into a one bedroom room until the room that he was supposed to move into was finished. . As I go and visit now and see the rooms that were vacant, but are expecting people to move in have welcoming signs on their doors and I feel like my dad didn't even get an official welcome. I understand that things happen and there were also some miscommunications about certain deposits and things like that. So I think all in all they just need better communication. My dad is in his regular room and has settled in nicely.

Although when we first moved in, the salesperson was organized and attentive. Since we've moved her in, there has been turnover constantly with two new directors of nursing, another one. Just quit there is turnover with the activity director the overall director and nobody seems to have appropriate education to take care of people with dementia

We toured here and were considering it. We saw few flags but nothing too concerning. A bit of a urine odor in memory care. A few people in an office behind a nurses station said a few curse words as we entered the memory space. As we were walking out after our tour someone we had seen in the memory care area with a resident asked if we were moving in. We said we were considering it and they warned us not to. They said their family members had been there a while. In the beginning it was good but it dropped off quickly. They said communication is very poor. Difficult to get a call back. The Executive Director is dismissive and talks more than she listens. Never enough staff. No one answers phone after hours. Lots of falls and mysterious bruises. Sometimes their mom wasn't bathed. Some staff seem to care but others are cruel and talk as if the residents arent there. As she cried she said she regrets making this choice. We decided to keep looking. I hope this helps.

We took our mother out after a little over 2 weeks there. Not a good fit for her!! The staff there are very nice and accommodating when you request something of them. However, they rarely checked in our mother (we had a camera in her room and watched it consistently). The staff spent minimal time with her in her room. The food was like cafeteria food and not good at all. Residents were minimally tended to (short staffing issues). The halls smelled of urine and BM's more often than not. Residents rarely got to go outside despite having a courtyard. The chairs in the halls are cloth and have urine stains, other areas are not cleaned/disinfected well. Not a lot of activities for the residents except TV and sitting in their chairs. Not sure how they have earned awards! They will also lie and tell you if they rent your apartment before the 30 day move out notice is up you will get a refund, then once moved out tell you they won't give the refund even when they moved someone else in!!!

My family has had a horrible experience there. Head of nursing does not know what she is doing. If you complain or question anything, there is retaliation. Housekeeping is horrible, we did a lot of the cleaning ourselves. They pushed Dover health & hospice on us, then we find out they are all owned by the same company. The service from Dover Hospice was not good. They talk about how great the food is, but most of the residents complain about it daily. Small unappetizing meals, especially on the Memory level. Half the time they don’t even give them a napkin. Always some pink lemonade type drink. Watched the server put ice into the glasses with her bare hands. I would not use Cedarhurst again for any family member, but especially not one with memory needs. We moved our parent and the service at the new facility is amazing.