Cedarhurst Living LLC

Interior of the facility clean but the landscape in front poor. When it rains the gutters overflow and mulch covers the sidewalk. For most part staff members have been very nice. Hard to get a feel on management, they seem preoccupied. I believe my family member is getting good care. Family member tells me that the food is pretty good. Family member doesn't participate in activities, but looking at the activity calendar it looks like they offer a lot. I feel that the level of nursing care is too expensive. Family member is a level 4, I don't see where she is getting that much nursing care. I am glad that this facility is small. I think it suits my family member well. I only toured one other place and it was 100 plus beds. Not sure if that would have worked out as well. Assisted living is all new to me so this is hard since I do not have anything to compare it to. Difficult also because family member is not social.

What we like about Lake City Place are all of the staff, they are friendly with the exception of a few. The staff seems to genuinely care about the happiness/wellbeing of the residents. Cleanliness could improve.

The modernizing changes they have made have turned the resort into a place that looks stale. Before the chandeliers were absolutely gorgeous and carpet made it feel like a home. The lights and the decor made it feel like a beautiful and a comfortable place to live now it feels more like a facility.

This is pretty clean place. However, falls dramatically short on the apartment cleaning. We were there 2 months and only had it cleaned by housekeeping once even though it was supposed to be weekly. The aids do wash the laundry & sheets but if you want laundry detergent & softener used the resident must provide it. The aids also empty the trash cans and make the bed regularly. Common areas are clean and tidy. Most of the staff we really friendly, however 2 were not friendly at all. That's why I ranked a 4. Severely understaffed. Call lights go unanswered for hours sometimes. They don't keep accurate medical records when passing patient meds therefore no one really knows what is going on. There are some really good med techs. However, one left pills in the mouth of the resident who couldn't swallow and was unconscious. Good food options but if you want seasoning you need to bring your salt. Amazing activity options for the residents. Place needs more staff, more training and better management. Would only go there if there were no other options. That it is a decent place for highly mobile and independent people that can do most things with no help.

Cedarhurst at Tesson heights was the least expensive of them all, but it was also the oldest and least updated of them all. It just didn't look as nice as the other few places that I was looking at. The caretaker-to- resident ratio was like 1 to 20 here.

Their food is pretty good although the schedule and options are not as flexible as we were led to believe. The staff is competent and very friendly. Again, communication is lacking as stated above. The apartment is " cleaned" once a week by a gentleman that enjoys talking more than cleaning.

Cedarhurst of Frankfort is a beautiful-looking facility, it is new and there is a great room that has the perfect amount of space for residents and families to gather in. One thing that was huge for us is every room has a backdoor that goes right to the outside and that makes it very easy for our loved one to let out their pet. However just with to staffing issues, some things like house keeping, meals, and activities have been lacking.

I was not a fan of the community and it felt very outdated.

We were disappointed in the lack of her getting her medications. Sometimes they were late and other times they were forgotten. She even had to tell an agency nurse she had medications and the nurse told her she didn't. She did. This was the first week she was there after numerous calls to nursing supervisor it was ok the second week

It's clean, good food but expensive. They charge for every little thing like laundry which should be covered by the high rent.

In the beginning everything was very good, but lately it has deteriorated. We've had a difficult time getting her medications on time. She has to go down and ask for them. Her 8:30am medications are being given to her around 11:30am-12pm. She also has long term insurance and they aren't getting the paperwork completed. The first month she was there they filled it out properly and we received a reimbursement. Since then, it hasn't happened. The food services people are very very friendly and so are the residents, but the staff not so much. If you're considering it because either you or your loved one needs medical attention, I would say go some place else.

The staff is very friendly and nice with family and friends of the residents. I would make sure you check over the billing statements. for accuracy There are times that the community would call me for a number and this number in the file that they have, and this was a little concerning for me. The staff communication with friends and family is good. I believe there is a menu for the residents to choose from, or they can have the special that is being served for the day. There are three meals a day served to the residents. If the resident wants to have the meal delivered to their room there is a fee charged by the community. The bathroom and floor isn't as clean as I anticipated in the room of my friend.

We visited two Cedarhurst locations - Tesson Heights and Arnold. Tesson Heights accepted my loved one at his current care level (even though I'm not sure they would have been able to care for him), but Arnold did not accept him. So I found the overall Cedarhurst intake and assessment process to be contradictory. If you could combine the Tesson Heights personnel with Arnold's gorgeous facility, it would have been the perfect combo. The staff at Tesson Heights were very warm, compassionate, and accommodating, and they really listened. Whereas the staff at Arnold didn't listen as well and were more sales-focused.

A beautiful facility ,but memory care fell far below expectations.I made a huge mistake financially, emotionally and physically by not doing a two week Respite in Memory Care prior to signing for long term admission.Respite would have allowed for evaluation of facilities ability to care for a client who questioned all meds., rules and regulation.Client was not happy to be there and let it be known frequently. and used loud cursing when felt that personal space was being invaded.Staff was not knowledgeable of medications being given At no time was a meeting between staff, assigned physician, patient and family members suggested to form a personal care plan. I asked for a meeting several times and arrived at 0600 one morning to try and talk with her new physician. Told by the physician he was a busy man and didn’t have time for a discussion. Was personally present when med.tech gave inaccurate drug information.Clients pain medication came up 40+ short after admission.Count your drugs. .

The dementia unit was advertised that they had care, which was for people with those issues. The treatment was not targeted for my loved ones problems. At times people worked with her and other times they did not. They did not follow her diet or did not give her medicine that was needed. She was not getting her correct medicine on a regular basis. She made several trips to the hospital. Overall, they neglected lmy oved one. In addition, they charged a lot of money, it was expensive and I felt overcharged.

In the beginning of the tour, I was very impressed by everything that I saw. That was until we got to the memory care unit. The residents in the memory care unit were all together in a room and there was no staff member in sight. The lady giving us the tour looked mortified herself and actually had to stop our tour to go tend to the residents who were needing help. That made our decision right there.

They did great beforehand. They had an abrupt management change and patient care suffered due to this. We removed our loved one because of this. The change in care I would characterize as "fell off a cliff". Go to their sister facility instead at New Castle.