Cedarhurst Living LLC

When you talk to them they speak well and they're kind of like a Johnny-on-the-spot when talking to you, but I'm unsure if it always gets down to their floor staff. The floor staff are all very friendly, mostly no one ever gives you a hard time. It's hard to say much bad about them, but they're kind of bland and the reality may be that "bland" is the best you can get when it comes to Alzheimer's - unless we adapt a widely new approach to this disease. The meals appear to be timely and properly cooked, but not very inspired. In the memory care unit, as I think is true of most places within the U.S., none of these places have a clue what's the best approach for a diet when you have Alzheimer's disease. The meal selection is kind of medium-fair. I know they have activities, but I'm unsure how much of those activities include memory care. Memory care consists of having a locked door, and that's the primary activity or mechanism they use. They'll lock the door because if not, they will wander. The doors are alarmed and you can go out for an emergency, but they will sound an active alarm. Every once in a while the alarm flares up and it just keeps going, as the evening staff kind of get around to it when they get around to it. I don't think they're much worried about the residents leaving or getting far because of their limited mobility. They're not Johnny-on-the spot to respond to the door alarm. They're not bad, just not very impressive. In this town, when you want to staff something like this place, you wont get the crème of the crop who's applying for the job. They are very friendly and try to do reasonably well, there will still be a little of an uphill battle. I'm always there when I'm not out of town or in the hospital sick, but I'm there every almost single day. I mostly visit during the evening as I don't want to break up my time by coming during the day. I'm not sure how actively she participates. She gets kind of contrary, so things I've talked about that I'd like her to do, she won't do them and they won't fight her too much. The last time they tried to get her engaged she slapped someone and cursed a little, which is so unlike her. I don't know how much is fair to say; I get the impression that their activities aren't much different and may be a little less frequent than her previous community. It doesn't compare to the activities her grandmother received in nursing home, but she wasn't in a memory care unit. There are a lot of constraints over what they can do and there are also constraints over what I can say. I'll need to talk to their administrative staff because she's been prescribed a medication and there is no indication, to my knowledge, that she needs to be on that medication - as she does not have any of the conditions that are related to the use of that medication. It's an okay place and it's very attractive looking. It looks quite proper and it has a wing for memory care; the rest of the rather large building is assisted living and they can come and go as they please. They have some control over the doors after a certain time of night. If you come by late, you have to pick up a phone to be let in and they are pretty good with that. It's not a place you can say much negative about. It's kind of bland, but it's closer than the other place and probably better because it's condition and cleanliness is better than her previous community. It's posh-looking; they keep it clean and it's only about five to six years old. The carpeting was beginning to reflect the time and now they're working on replacing it. There are no major negatives. They hand their cards out readily and they answer the phone when they are there. So it's okay, but it's just not the kind of place that fires you up. They try very hard to be friendly and helpful for me, but there aren't any good answers to Alzheimer's, especially in America.

There was one incident, in which my loved one did not have any clean towels, in their bathroom. The staff is responvise, when there is complaints. My loved one loved one is happy with the food, and has not complained about it. It's a clean facility, the people are nice. The only issue, that they seem to have is with managing day to day chores. Sometimes the clothes are being mixed up amongst other residents.

The management and staff is very caring. Often they are understaffed, and short of housekeeping. It would be nice if they could clean the rooms more often, because sometimes there is an odor in my loved ones room.

They say they're assisted living, and their idea of assisted living is walking somebody back and forth to the dining hall or watching them take a shower so they don't fall. As far as hands-on, that is not part of their facility, although they said it was. The room has been good. Kelly has done a great job with activities. The food is not the greatest, but it's okay.

It was a very nice place and very well-maintained. They had good food. Most of the staff was pretty good, although some needed a little work. They had really good activities, but I would have liked to see them encourage the residents more to do them. But it was a good place overall. I myself would even consider going there one day if I need care.

Since this is my first experience with Assisted Living, I would say do your research.The staff tries to be helpful. The food was good. The facility are beautiful. They have vary nice outdoor space. Some of the staff really stood out.

Staff is kind and patient with my mother. They provide timely family updates. It's nice to know she's safe and well cared for.

The staff I met at this community were nice and friendly. This community was not as nice as some of the other community we looked at. This community offers complimentary transportation.

The front-page carefiving staff is awesome. Very caring, and they get to know the residents. It's a different environment... Lots of residents and staff in one place, so a long walk for them from one place to the next. The residents doors are all locked, with the staff having the only keys, so if you go with your loved one back to their room, you then need to look for someone to let you in. My mom was not there long, but the front-page staff were truly sad to see her go. It's nice that everything is furnished. She had a private room, but had to share a bathroom with her neighbor. Considering she was removed from her prior placement for hitting, I'm not sure how this would have gone in the long term. Management staff seem very disorganized and not as caring.

I did not like the part about the residents doors being locked and needing a key to get in from the outside. My friend needed more care than the community was able to provide. He was only there for a short respite care. The staff were nice. It is a beautiful newer community. He liked the food.

nice and clean.

Mom recently moved into Tesson Heights. They have outstanding nursing mangers Rick and Latoya. Mom really didn't won't to leave home. Latoya was so nice when she came to visit before she moved and made mom comfortable enough to give it a try. The Managers followed up personally for the 1st week for so to make sure she was adjusting well. Every staff member has been nice to my mother. The apt has room for most of mom's things to make it feel like home. I see that they have remodeled the building recently and its very nice inside. Thank everyone for the great care you give my mother. I recommend tesson to families go are looking for a place that provide quality care.

My parents have only just recently moved into Christina Place and we are all still getting adjusted to the change. But I came for a visit and stayed the weekend with them. The place is clean, well kept, and smells nice, (not like a nursing home). The staff is friendly, helpful and readily available. They have a large well used gathering area, and the conversations seemed lively in the dining room during meals. I was very pleased to see that my parents were given a chair exercise routine to do everyday, even more pleased to see that they were doing the exercises faithfully after breakfast. I met the manager on the weekend and saw her interacting with the residents quite a bit. I like the closed square design of the building with an open courtyard in the middle. My Mom does not need memory care, but she does tend to get lost easily. At least she will only take the long way home if she takes off in the wrong direction after meals. The only thing I can see at this point that can use some improvement is the food. Getting the food out to so many people before it gets cold must be challenging, but it tastes better when it's hot. There must be some way to serve a garden salad without it getting soggy and limp from the dressing. I wish there could be a little more variety in the choices. I didn't realize what picky eaters my parents have become, must be a function of age. I'm sure that as people get to know them they will come to know what they like and just bring that coffee to the table or whatever it is they like. As I said in the beginning, my parents have just moved in, so I think it will take awhile for them to adjust. Moving is extremely stressful for older people. We want them to stay at Christina Place for the rest of their lives

We have been treated well and my father seems to be adjusting.

Cost at the beginning of the visit was the main reason we chose Cedarhurst of Naperville. It's more expensive now. Planning to move my friend out of there soon.

For the most part I'm satisfied with dad's care. He has his 2 favorite caretakers and 2 med techs but a few of the caretakers are lazy. They've had a turn over of help recently because a Cedarhurst opened in Wentzville.

Overall, Cedarhurst was a nice place for my mother-in-law. She did not engage much nor use the cafeteria a lot for meals so ratings on food and such are kind of hard for me to give.. there was always a director and or assistant director on site. However, they were always in their offices and they seemed very bogged down with work and I did not see much interaction with them and the residence. They did have a receptionist at all times and all of them seem to interact quite a bit with the residence when they would walk by the desk..

The facility is very nice. Most of the help are nice. My concerns lie in the turnover of staff especially for activities. I’m not confident my Mom is getting showers or getting her clothes laundered bc she fools the staff and they fold. She’s always in the same clothes even though she has many tops/jeans. I try to visit at different times to get the vibe. I’m amazed I have to alert the aids when there are residents that need to be cleaned up. It makes me feel bad for them.

Cedarhurst is beautiful and new. Most of the staff is very nice. The reason for a 3 is- there aren’t nearly as many activities as what was promoted, the food is ok, but takes a very long time from ordering and a lot of times food temperature is cold. The last downfall is that it is a very big place and hard to feel like community.

Full time staff was very good but they were often short and had agency CNAs that didn't respond well. Admin staff seemed to listen well but weren't able to resolve the staffing issues. COVID didn't help.