Cascade Living Group

After visiting other facilities we were so happy to have a tour with Natalie. She was very professional and able to answer all of our questions. They allow pets which helped to tell our Mom she was able to take her kitty with her. Heritage Springs is a fabulous facility that we moved our Mom into less than a month after our tour. The move in was seem less. The staff are all very friendly and attentive to our mothers needs. My sister and I would highly recommend this facility! They offer both assisted living and memory care so if we need to move our mother to memory care we can stay at Heritage Springs which is a huge plus.

Arbor Village is a great community that is providing the right level of care that we were looking for. The ability of the staff to be so accommodating to us and our situation really set them apart. The room here was pretty much set up as the room in the last community she was in so it wasn't a complete shock. We are very happy with them as of now.

It is a very clean facility. Staff friendly to patients and family. Group activities are available for patients who are able to participate.

After the initial month or 2 they were late got to know him and what he needs and everything's been going great. Food is excellent and the staff is very friendly

The sales/marketing staff have been great. The kitchen and serving staff have been very good as well as the front desk staff and wellness team . I have had most trouble with getting response from maintenance. They did not have the bedroom closet door fully installed by the time mom moved in and it took weeks of asking before we got a response.

The food temperatures are often cold instead of hot. Other than that it is a fantastic facility I would highly recommend

Arbor village did a good job of taking care of my in-laws. When my mother in-law had to be moved from assisted living to the memory care building they really excelled. Food is good. Rooms kept clean. Activities are available for those that want it.

Sometimes it would take up to a week for them to remove stinky trash from her room; the ED & RN both said it was supposed to happen every day, but it did NOT. I eventually started setting bags if her garbage out in the main hall for pickup. It also seemed like they were careless when they cleaned her room & didn't seem to thoroughly clean her bathroom or vacuum every week. A few times they did wash her dishes, which was nice since it wasn't part of their scope of work. The public portions of the facility appeared adequately clean. I was very impressed with how caring, friendly, gentle, & compassionate the staff were with my Mom! Staff were very professional. Unfortunately they seemed to have a major issue with communication-particularly between shifts. Both the ED & the RN would state that certain things would happen, but it never quite got communicated to all staff that interfaced with Mom. Very friendly courteous, & helpful. I frequently had meals there with my Mom. Food seemed safe enough & edible, but usually quite bland & boring. Several times it was really good, but that was not the norm. They seemed to offer quite a few. Unfortunately Mom either was unable or did not typically participate in most of them. I would have considered it a much better value for the money if they'd had good, consistent communication between staff, removed her trash daily, cleaned her room more consistently & better, & had better meals. It really is a beautiful facility with very caring staff. I think perhaps their biggest challenge is cleaning & kitchen staff-I got the impression they had a fair amount of turn over. Overall, it was a good place for my Mom to live for Bout 7-8 months. Then she needed higher level of care & had to move out.

The ONLY comment at this time I could make of how it could have been a smoother transition is: there were many topics that were not discussed during the meetings of whether this facility would be a good fit, to the actual signing of the contract to move mom in. This is my first experience in moving a loved one to an assisted living environment and was not aware of all the topics that should have been discussed. I do feel, since they are in the profession, that more information could have been gone through before the issue arises. For instance medication, how levels of care could or can change and exactly what "assisted living help" looked like. It has been a huge learning experience but, again, the staff has been great!

The staff is very friendly & helpful. They are very good at sharing their observations on my mother's condition and are there to answer my questions and assist with solving any issue that arises.

We are very happy with Cascades. The ratio is 6 staff to one resident and they are very attentive to the residents. They call me when they notice my mom is off so we can be aware of any extra care needed.

Impressed by support services: transportation to appointments, shopping, outings; also impressed by fitness room, library. My sister says front desk staff always respectful and helpful.

Cascades staff is very attuned to state and federal regulations and conducts regular internal audits to ensure compliance. The billing process has a hiccups, and it takes a few cycles to make changes. Staffing in the memory care lodge isn't always optimal.

The administration was very helpful and always responded quickly to my questions and concerns. When I visited the staff was always very friendly. I was impressed by how they all knew and were familiar with every resident. They have a lovely outside area!

The independent living is good for my mother, staff is very good to her, biggest complaint is the food and they need more creative things to do for seniors.

Just moved my Dad in two days ago, but so far so good. [name removed] was incredibly accommodating and helpful along the way. Helped from the very first day through the entire process, everything from to finding a hospital bed to the move itself. She is outstanding at her job and clearly enjoys it.

Sometimes they do not clean dirty table cloths until the next day. If a spill happens at breakfast it is there until dinner. My parents are not in assisted living so they don't get any care. I was disappointed if something were to happen like a fall the staff doesn't help they just call 911. This may be standard but was news to me. They have had problems keeping chefs as a result the service at meals is very slow most of the time and the food selection is not the best. Probably the biggest complaint is the food and length of time it takes to get served.

The staff really cares - most of them. I have only had a couple of disappointing interactions. For the most part, the staff is great and goes out of their way to give the residents a great living experience. If there is anything we have needed, they have done whatever they could to make it happen. I am very grateful we have found Creekside for my uncle.

Some issues but mostly due to staffing. I would recommend to others.

Mostly everyone was friendly and helpful. Many of the caregivers spoke English as a second language, so communication was sometimes difficult. I don't know how they could improve on that though. My dad was only there for two months.