Cascade Living Group

The staff seem very friendly and helpful with the exception of the daytime front desk person who can be a bit curt. Seemed she wasn't really happy with her job or just isn't a very warm, friendly type which is what I would've expected considering she is the first person you meet. Other than her, the staff have all been gracious, helpful and very nice. The food is really good. The rooms and common areas are lovely and the outdoor areas are very nice. I would definitely recommend the Cascades.

After visiting other facilities we were so happy to have a tour with Natalie. She was very professional and able to answer all of our questions. They allow pets which helped to tell our Mom she was able to take her kitty with her. Heritage Springs is a fabulous facility that we moved our Mom into less than a month after our tour. The move in was seem less. The staff are all very friendly and attentive to our mothers needs. My sister and I would highly recommend this facility! They offer both assisted living and memory care so if we need to move our mother to memory care we can stay at Heritage Springs which is a huge plus.

Arbor Village is a great community that is providing the right level of care that we were looking for. The ability of the staff to be so accommodating to us and our situation really set them apart. The room here was pretty much set up as the room in the last community she was in so it wasn't a complete shock. We are very happy with them as of now.

I have found Royalton Place a warm, safe place for my mother who is suffering from dementia. The staff listens to my questions, and concerns, and tries to figure out solutions to help my mother. I've appreciated the medical staff's communication and keeping me abreast of how my mother is doing. I can tell my mother enjoys her caregivers and I have seen their careful attentiveness to her. I really appreciate that.

My reasons for the less than 5 ratings are the following. Overall experience - they are not equipped to support progressive illnesses. Quality of care - The staff is not trained to deal with progressive illnesses and when questioned, I felt a little deceived on ability to care for someone who is rapidly declining. Food - during my Mom's stay, their kitchen staff had quit and they had untrained team members cooking for the residents just to get them fed. Now, with all of that said...the staff was amazing (with exception of one med tech)...they tried to accommodate my moms needs, but were not staffed or trained to accommodate my moms end of life needs. She went from being functional, with some memory issues and help with meds, with a fresh diagnosis of lung cancer...to full Alzheimer's diagnosis and the cancer advancing quickly, to death in 7 months. I know all of that was not anyone's fault...but as we realized it was progressing quickly, we asked regularly if it was wise to keep her there and we were assured (by both the nursing staff and hospice staff they could support her...they could not. I would wholeheartedly recommend the Cascades for anyone who's loved one is fully independent and able to care for themselves, but just needs a little support or a social setting where there are peers to interact with. I would not recommend if they have a loved one in decline...only because the facility is in no way equipped to support that. Thank you for your services...they were a lifesaver for our family

We had a few issues at the beginning moving her in. Medication was not transfered in a timely manner but i think it was her former residence fault. House keeping was an issie at the begining but improved as soon as they got a new house keeper. Any issues we had are all now resolved wich has resulted in "smooth sailing."

Mountain Glen is a quality place for your mom. We found it to be full of people who would like to help in your attempt to find a suitable place for your mom or loved one. They seem to care about all aspects of your attempt to find a place for your mom or other family member. It’s not always easy to find a place for your parent who is maybe leaving their home for the first time in a long time, but they and the staff go out of their way to help making it a nice new place for mom. I would recommend it.

We were attracted because; One - it was only 7 minutes away from me. Two - their place was very clean and well maintained. Three - there wasn't a lot of turnover of helpers which is important. Four - They administration was extra nice and very receptive to my inquiries. Five - their rooms were slightly larger than other places.

They're friendly and know what to do. They need better quality food, bigger portions, higher standards, more imagination. Apartment sizes here are pretty good, wish the kitchen area was bigger.

Staff are friendly & helpful. I really like the Executive Director, the gal at the front desk, & the business manager-they're all really friendly & helpful. Sometimes communication seems a little lacking-I think that may have more to do with some recent staff turnover. The common areas of the facility still look pretty nice, but they're starting to look a little tired-particularly the carpet. They've told me they have funds for upgrades. They seem to keep everything clean. My Mom's room is quite nice & was clean. The common area is well designed with a large volume, overlooks from above, & plenty of daylighting-quite lovely really. Unfortunately they keep the dining doors to outside alarmed, so residents don't use the beautiful grounds outside much as they're forced to go out the main entry. Food is edible, but they're not going to win any awards for it. Overall, my Mom seems reasonably happy there. But, I think it's a bit spendy for what you get.

Any interaction that I've had with the community has been positive.

It was positive and I'd recommend the establishment. My dad liked it over the other places we saw

Their med management leaves a lot to be desired. Twice now they have run out of one or more of his medications. Always calling me wanting to know if I have a stash here. It’s unnerving to say the least. I provided 3 extra mattress pads and I came in one day and his sheets were soaked and the mattress had no pad on it. Big stain. Mattress is ruined. My other pet peeve is when the empty his catheter bag into the jug they never rinse it out. You can smell stail urine when you enter the room. I have brought this to their attention 3 times.

Heritage Springs is a smaller facility that is only 2 stories with a population of approx 70 assisted care persons and approx. 20 memory care patients. The staff is very caring and hard working. They helped me with moving in and th apartments are quite nice. I believe that the price is reasonable for the facilit size and the amenities provided.

My wife and I are very comfortable here it’s pleasant it’s neat clean and orderly and there are sufficient members and staff to care for everybodyThe area we are in Sparks Nevada is very open and a lot of the services are available we are enjoying living here

There are some great caregivers AND it's important to advocate for your loved one. Some caregivers are very helpful and others want to only do things their way and so communication is key to finding a solution. This will be true wherever you go. Get to know staff as that matters too. Being kind and friendly helps your loved one get better care.

I haven't been there. My mother seems to be happy though. Her big complaint is there doesn't seem to be enough restaurant staff. Dad is in memory care. She is able to visit him a couple times a day. Staff has been helpful walking the dog when she can't.

I can’t really tell you about the stay because I don’t remember it. Therefore, I’ve asked my wife to assist. My husband seemed to think he had been kidnapped, possibly because he didn’t know any other words to express himself. He was glad to see me when I returned to get him, he was clean, appeared well fed and well rested, and was eager to go home. The staff was friendly and seemed competent. However, there were a few things I was unaware of before placing him for 10 day respite, the main one being that they do not administer vitamins or supplements unless they are listed on the form from his doctor. I don’t know how to rate the food, activities, interactions between staff and my husband as I was not there to witness and he has no memory of the stay.

They are really kind and patient with the residents and have their needs taken care of. They want to care for each resident as if they were part of their own family and good o the residents family. Really good facility.

Overall I would give it 4+ to 5. The outstanding work by the employees is greatly appreciated. My brother & his wife both are suffering from dementia & recently my brother was hospitalized & is currently in a rehab facility. They both will need memory care. During our mini crisis the employees have gone out of their way to check on my sister-in-law who has progressed in her dementia. We are on the wait list for memory care. It's the concern of the employees outshines any short comings.