Carriage Crossing Management

I'm so comfortable with Elmcroft of Twin Hills in Madison, TN that I don't feel the need to check in on dad everyday. They have gone above and beyond the call of duty to make sure dad is safe and comfortable. He can't see or remember how to turn on his tv. They turn it on for him in the mornings. I've had to call and ask them to help him change the channel to the football game. I'm taking a 5 day vacation soon and I will have no worries. Thank you Liz Maxwell at A Place for Mom! I couldn't have done this without your help.

I was totally at a loss when my sister needed more care than my mother could provide. She was also suffering with her health. My sister had a stroke and was still recovering. I called A Place for Mom and they were able to help my find Elmcroft and I have been very happy with the decision.

Melanie was very nice! This is a great looking facility and it has the kind of amenities I'm looking for. Thank you so much.

Very nice place and staff. It is at the top of our list right now.

Very nice and comforting environment. Shannon was very detailed about the residents activities and how they keep them actively involved with day-to-day life. Very clean and lovely environment.

They've done everything they can to make my loved one happy, and he seems to be comfortable here. They've really gone the extra mile to work with him, as he can be difficult. The staff here is just great, and I really hope we're able to continue to work with them for a long time.

There is some tiny thing they can do that would make it better. But our love one is better off here then she was at home. Since being here she now looks great and seems pretty happy. The people here seem to be happier then at the other communities we looked at.

My favorite if I had been able to afford it. It was just more than we had.

Like this facility very much. Location,atmosphere,amenities,and professional environment.

Visited 2/2/13 with Mom & Dad. Very nice - 2 bedroom room. Surrounded by woods. Cost includes 1st level of care

We really liked the Elmcroft when we toured. The lady that took us around was informative and positive. The facility itself was very nice and well maintained.

This is a nice community, and my mother is doing pretty well since her move here. She has gotten involved in a few of the activities they have available. I know she is safe, and in a good place. They have lovely staff, they are kind and very friendly. The meals are decent, but overall well balanced. They do a good job with the cleanliness of the community. Everything has worked out well so far, and I would recommend this community.

This is a clean community and the people that conducted the tour were friendly and knowledgeable. The building looked well taken care of. They were a little more expensive than the community we chose.

Mom is doing great since moving into Elmcroft. She loves the dining room and the food is good. The staff are friendly and my mom enjoys their company. I would recommend this community to family and friends.

This is a very spacious, clean and beautifully decorated facility. The staff here is excellent and they really care about all of the residents. The activities are at an appropriate level for the residents and they really seem to enjoy them. The food here is wonderful too.

We moved from another assisted living facility to Elmcroft of Milford Chase. The facility at Elmcroft is a safer environment, with entry/exit security locks, multiple fire escape exits, larger rooms for residents to move around, and in a quiet neighborhood. It is well maintained. The executive director has received awards for her past assignments and achievements. She is a "hands-on" director. She is experienced and it really shows. She gets personally involved. As a result, her staff is qualified and genuinely cares for the residents. The residents have a "panic button" system for calling for assistance --- and someone actually shows up. If the call goes unanswered for a certain period of time the supervisor-on-duty is notified and follows-up on why no one responded. We have always had someone to respond. We like the way that they price and offer the resident's living packages. It is more realistic to us than the other assisted living facilities that we have reviewed. They have an on-staff doctor and nurse to evaluate the residents. They actually show up. We are very pleased with Elmcroft at this time. We have observed executive directors change in the other assisted living facilities and the level of service and demeanor changed remarkably. We hope that this will not be the case with Elmcroft. Guess that speaks loudly for how we feel about the current XD.

We had a very good experience with Elmcroft of Twin Hills. They were very accommodating, and great at communicating, letting me know how things are going and getting back to me in a timely manner.

The Elmcroft family are trying so hard to help my sister adjust to her new surroundings. They have met each request that I have made as her family caregiver. This makes it easier for me. So far I am very pleased with the workers and they are very kind and pleasant to be around.

We are very pleased with it, I hesitate to say someplace is excellent because there's always room for improvement but they take very good of my sister, she's extremely happy out there. She's well fed and extremely happy with her apartment. The staff is wonderful, they are so friendly, I guess from the first time we went in, course we met a few people when we first came in and they still have not forgotten our names. It's a small place but it's not that small, it's cheaper than every other place that we looked. She's had some medical issues since she's been there, nothing to do with Elmcroft by any means, but we haven't actually had a normal month because their monthly rent kind of goes with the amount of care they give. She is so well satisifed and she gets along so well with everybody.

The staff and residents at Carriage Crossing have all been very friendly and welcoming. The staff appears to genuinely care for their residents. After a short adjustment period, my mom has settled in and is actively participating in meals and activities.