Carriage Crossing Management

Very nice and comforting environment. Shannon was very detailed about the residents activities and how they keep them actively involved with day-to-day life. Very clean and lovely environment.

They've done everything they can to make my loved one happy, and he seems to be comfortable here. They've really gone the extra mile to work with him, as he can be difficult. The staff here is just great, and I really hope we're able to continue to work with them for a long time.

There is some tiny thing they can do that would make it better. But our love one is better off here then she was at home. Since being here she now looks great and seems pretty happy. The people here seem to be happier then at the other communities we looked at.

My favorite if I had been able to afford it. It was just more than we had.

Like this facility very much. Location,atmosphere,amenities,and professional environment.

Visited 2/2/13 with Mom & Dad. Very nice - 2 bedroom room. Surrounded by woods. Cost includes 1st level of care

We really liked the Elmcroft when we toured. The lady that took us around was informative and positive. The facility itself was very nice and well maintained.

This is a nice community, and my mother is doing pretty well since her move here. She has gotten involved in a few of the activities they have available. I know she is safe, and in a good place. They have lovely staff, they are kind and very friendly. The meals are decent, but overall well balanced. They do a good job with the cleanliness of the community. Everything has worked out well so far, and I would recommend this community.

This is a clean community and the people that conducted the tour were friendly and knowledgeable. The building looked well taken care of. They were a little more expensive than the community we chose.

Mom is doing great since moving into Elmcroft. She loves the dining room and the food is good. The staff are friendly and my mom enjoys their company. I would recommend this community to family and friends.

This is a very spacious, clean and beautifully decorated facility. The staff here is excellent and they really care about all of the residents. The activities are at an appropriate level for the residents and they really seem to enjoy them. The food here is wonderful too.

We moved from another assisted living facility to Elmcroft of Milford Chase. The facility at Elmcroft is a safer environment, with entry/exit security locks, multiple fire escape exits, larger rooms for residents to move around, and in a quiet neighborhood. It is well maintained. The executive director has received awards for her past assignments and achievements. She is a "hands-on" director. She is experienced and it really shows. She gets personally involved. As a result, her staff is qualified and genuinely cares for the residents. The residents have a "panic button" system for calling for assistance --- and someone actually shows up. If the call goes unanswered for a certain period of time the supervisor-on-duty is notified and follows-up on why no one responded. We have always had someone to respond. We like the way that they price and offer the resident's living packages. It is more realistic to us than the other assisted living facilities that we have reviewed. They have an on-staff doctor and nurse to evaluate the residents. They actually show up. We are very pleased with Elmcroft at this time. We have observed executive directors change in the other assisted living facilities and the level of service and demeanor changed remarkably. We hope that this will not be the case with Elmcroft. Guess that speaks loudly for how we feel about the current XD.

We had a very good experience with Elmcroft of Twin Hills. They were very accommodating, and great at communicating, letting me know how things are going and getting back to me in a timely manner.

The Elmcroft family are trying so hard to help my sister adjust to her new surroundings. They have met each request that I have made as her family caregiver. This makes it easier for me. So far I am very pleased with the workers and they are very kind and pleasant to be around.

We are very pleased with it, I hesitate to say someplace is excellent because there's always room for improvement but they take very good of my sister, she's extremely happy out there. She's well fed and extremely happy with her apartment. The staff is wonderful, they are so friendly, I guess from the first time we went in, course we met a few people when we first came in and they still have not forgotten our names. It's a small place but it's not that small, it's cheaper than every other place that we looked. She's had some medical issues since she's been there, nothing to do with Elmcroft by any means, but we haven't actually had a normal month because their monthly rent kind of goes with the amount of care they give. She is so well satisifed and she gets along so well with everybody.

The Carriages gets an A+ for staff friendliness, but I'd give it a D on food. All in all, it's a lot better than the place I came from. Everyone should research the food wherever they want to go.

There has recently been some staffing issues but they are working on getting a full complement of care providers back in place. Another issue is the quality of the food. It's not bad and may be nutritious but the taste and presentation leaves something to be desired. Overall it is good and far better than others we have visited. Unfortunately I either was misinformed or misunderstood and when I signed the lease agreement as "responsible party" I anticipated that my Financial POA was to have my family member to be the one who "paid the bills" but that is not the case so now I am being expected to be responsible for the payments. I am hoping to work with their financial manager and management to have the paperwork re-signed to reverse this ASAP. All in all, the staff are great and very friendly. The facility is clean and kept decorated according to the season. The maintenance staff is a little behind on my work order requests, but I am assured they will come soon to make the few repairs needed.

The quality of care really depends on which caregiver you get-some of them are truly great and go above and beyond. Those caregivers made a big difference. That said, there were some real downsides. The biggest issue by far was the food. It wasn't just us-pretty much everyone in the building complained about it. We talked to the director at least twice, but nothing ever changed. There was always some kind of excuse. Even residents who were fully aware and vocal about it got nowhere, and the staff wouldn't even eat the food themselves. Activities were also pretty weak. They really need a better activities director to make things more engaging. So overall, there are some really good caregivers and a few strong points, but the food and lack of follow-through from management were big disappointments.

Room size was adequate. Mom was in for respite care and she had plenty of room in the bedroom and bathroom. The management staff was polite and helpful. They were responsive to questions and returned phone calls within 24 hours. The kitchen and dining rooms staff were wonderful and so were the caregivers. Mom loved the people and made some friends right away. The bingo, worship services and other day time activities were engaging and mom enjoyed them. I wish there was more off- site opportunities for mom. She likes to get out a little more. I was pleasantly surprised that that held a weekly happy hour with music, singing, snacks and drinks. The residents seemed to really love it. The nursing staff is the current gap. There were different nurses when I toured and when I moved mom in. I think there is room for growth there. But overall the facility is comfortable, pleasant and they really seem to love the patients.

I think it's a good facility. The staff are great with the residents