Carriage Crossing Management

Location was important for us. The room and the layout of the facility. Awesome staff all around. We were all treated like family. The price was acceptable compared to the other facilities we toured.

My mom is in the memory care wing - I like how small it is and the apartment-like living. Many new staff since the change in management - the new staff do not seem to be as caring as before.

A friend of mine recommended, A Place for Mom to help me when I was with my mom in the hospital. Once I called and we determined mom's needs, you did everything. Found the places and set up the appointments. It was a confusing and scary time. I didn't want to leave the hospital and yet I was on a very strict time limit to find a new place for her once she was discharged. Her previous assisted-living home would not take her back due to her needs changing. A Place for Mom was a godsend. I am SO thankful for your service and I would definitely recommend. I'm happy to share my recommendation for A Place for Mom, but not for Carriage Crossing.

I would say it is about average. I've seen better & have also seen worse. This facility was chosen because it was the closest one that had an availability for memory care coming from a hospital discharge. My preference would have been to have been able to utilize a facility closer to family & familiar surroundings (eg city) but nothing was available at that time. I have already transferred over medical providers to the new town & not really sure I would want to switch providers again if something closer opened up.

We have had the best experience! Every employee is so caring and friendly, very happy family and the best of all my parents love it!

The things I like about whispering chase is the staff I think they are fantastic. They genuinely care about us. Kaylene is an excellent sales manager, anytime I have a problem she always helps me or makes time for me even with her busy schedule. [name removed] , our new general manager is absolutely amazing and made the best out of a bad situation she walked into admin wise. I love this community and the staff is family here

I am satisfied with everything for the most part. Mom doesn't really do activities, the value for cost is a little pricey, the meals are ok, and the quality of care is ok,

I think they have been understaffed so some of my expectations have not been fulfilled. We picked this community because of the location and flexibility in and when my mom gets worse.

My family and loved one have had a good experience with Carriage Crossing at Rivergate. The staff are great, caring, and helpful. Everyone seems friendly. There are meals and activities to keep the residents social. Overall, this is a community we would recommend to others for their loved ones. Dinner yesterday, French fries with gravy on top. Open can of tomatoes and cheese on bread Hot dog only for dinner. Please help!

Very difficult getting medication to my loved one through their insurance. This a problem with outside facility as well as this one. The staff are friendly and polite. I have never tried the food, so I am not sure of the quality. Memory Care has few activities due to the needs of the residents in their care. The cost is high considering we have to furnish the room and everything our loved one may need. The cost covers room, food, and staff to care for the residents. The facility is clean and they keep up with laundry. For the type of care that they do, they are very good. I feel they are a little under staffed in the Memory Care unit. I would recommend them to other families.

Some good. Some bad.

I am very happy with the care my mom I getting. Most of the staff I am very happy with, especially [name removed] overnight nurse and [names removed] the day nurses are good and keep me informed. I would recommend to others, most definitely, these places cost way too much and insurance should help cover it.

The community is currently undergoing a change of ownership and this has possibly caused a lack of communication. The dining area is very nice, and nicely decorated. The meals look very good. The staff try to engage the residents with activities. Overall feel when you walk in the community tries to make it feel comfortably. [name removed] at the front desk is incredible.

Our family thinks Cadence Marietta was very nice and based on the experience we had we would recommend them to other families

We really liked the location of Cadence at Rivergate but as far as improvement we think they could of improved on the quality of the meals as well as the dining experience. We would still recommend this community to other families as a consideration for themselves or for their loved ones

There is ground work that needs updating and sometimes it is not getting done. The outside grounds need to be kept better. They have friendly staff, and willing to hear the suggestions from the family on the care you are anticipating for your loved one. The staff communication with the family is good and they will try and have an answer or get one back to you as quickly as they can. Exercises, group activities, and more are some of the activities for the residents to participate in, if they choose to.

Cadence did an excellent job for my mother. My family is very grateful for Everything.

Our responses are based on memory care: A better assessment of the resident upon entry may have alleviated the multiple adjustment periods as he was moved from AL to MC within [dates removed]

Excellent

Our loved ones seem to be enjoying the meals themselves, but with all the staffing struggles right now the dining service at times can be slow. The activities are doing pretty well right now, they have had to cut back and make the group activities smaller but we are hoping with the new CDC guidelines they can get back to normal routine. Our loved ones seem to be happy here.