Carriage Crossing Management

We really liked the location of Cadence at Rivergate but as far as improvement we think they could of improved on the quality of the meals as well as the dining experience. We would still recommend this community to other families as a consideration for themselves or for their loved ones

There is ground work that needs updating and sometimes it is not getting done. The outside grounds need to be kept better. They have friendly staff, and willing to hear the suggestions from the family on the care you are anticipating for your loved one. The staff communication with the family is good and they will try and have an answer or get one back to you as quickly as they can. Exercises, group activities, and more are some of the activities for the residents to participate in, if they choose to.

Cadence did an excellent job for my mother. My family is very grateful for Everything.

Our responses are based on memory care: A better assessment of the resident upon entry may have alleviated the multiple adjustment periods as he was moved from AL to MC within [dates removed]

Excellent

Our loved ones seem to be enjoying the meals themselves, but with all the staffing struggles right now the dining service at times can be slow. The activities are doing pretty well right now, they have had to cut back and make the group activities smaller but we are hoping with the new CDC guidelines they can get back to normal routine. Our loved ones seem to be happy here.

This community was nice it was just not what I was looking for for my loved one.

They do what they can with the activities, at the moment they do'nt have an activities director but they are working on hiring a new one. One thing that stood out to us was the size of the units, and we would recommend this community to others.

The friendliness of the staff members and their care services would get 6 stars, and the meals and dining would get 6 stars.

The cleanliness of the community is nice, but the community has been through a little bit of a shake up with the staff and going through a lot of changes. This has caused some hiccups but they are working well with us to fix it. At first the friendliness of the staff was a 5, then it went down to about a 3, and now its back up to a 4. Our loved one is not to keen on the meals, but we do think that is caused by the rapid changes this community is going through. The activities are still pretty limited, and we think this is because they just don't have the staff to get all of the residents, engaged. When it comes to the value for cost we do think it needs to be more inclusive to one price, and have the services match up more to the costs. One thing that really sold us on Cadence was the bathrooms, they are extremely spacious and easily accessible. They have a built in bench in the shower which we really liked. One thing that is very important to our family is the communication and transparency between the management and the residents, and the management and VP's with the families. They are checking in with our loved one more and more and were all on the same page which is critical.

We did not look at any others facility because we liked this one so much. It was newer and the community director person we spoke with we really liked. It also had all of the amenities that my mom was looking for. The apartments here are very nice. They do seem to be understaffed at the moment due to some issues. She is not a fan of the food, they could improve on the quality of the meals and they could provide more fresh vegetables. There are too many carbs and when she gets sandwiches the bread is dry. I think who you communicate with for different issues can be a little confusing at times.

Our family had an in person tour experience and our experience was really good. We decided to go with another community, but Cadence Marietta did have that warm and welcoming feeling to it.

They do offer a lot of activities for the residents to participate in. The overall look of the community and rooms would be a five out of five. They are very patient with the residents there and very understanding. They do enjoy the residents.

My ratings are based on prior to COVID, and visits outside. They have bingo and other items for the residents to partake in. This community is better than the prior community my loved one was at. I would recommend this community to others.

Probably the most promising visit I've had so far. They have one BR units available and the pricing is all inclusive. The maze of pricing on an ala carte basis can be quite confusing. The community appeared to be the most energetic, most scenic and best kept of any I've visited so far.

This is a large community with an enclosed courtyard. The community seemed clean when I toured it. The people I met were nice. I thought this community was just a little to large for my loved one.

I needed to move my mom into a secure community that was locked. Recently my mom started wandering away from where she had been previously living so I had to make the difficult decision to move her. This place is the right choice for her. The staff is very nice and extremely honest they advised me not to visit quite as often to let her try and readjust to her new surroundings and as hard as it has been their suggestion seems to be helping mom. The community seems to be extremely clean and well maintained. The staff keeps the residents busy with things to do so they are not just sitting around. I think now that mom is in right place she will do much better here and now I don't have to worry about her getting out at night and something bad happening.

We had a pleasant tour of this community. The experience with well overall. Everyone was friendly, and kind to my family. The community looked nice, and the staff was polite. Everything went well overall, but we did find another community that suited our needs better.

We toured this community. The staff were nice and were able to answer the questions we had on the care that is offered. They offer a nice menu and activities. The location was just further then what we were wanting. We would recommend families to tour this community for the care of a loved one.

So far my mother is doing pretty well since her move to this community. The only issue she has is that it can take a while for the staff to respond when help is needed. Other than that issue the staff is kind, and friendly. There are nice activities, and good meals offered. They do a good with the cleanliness of the community. They need to be quicker with responding with help, but overall this is a community I would recommend.