Carriage Crossing Management

There has recently been some staffing issues but they are working on getting a full complement of care providers back in place. Another issue is the quality of the food. It's not bad and may be nutritious but the taste and presentation leaves something to be desired. Overall it is good and far better than others we have visited. Unfortunately I either was misinformed or misunderstood and when I signed the lease agreement as "responsible party" I anticipated that my Financial POA was to have my family member to be the one who "paid the bills" but that is not the case so now I am being expected to be responsible for the payments. I am hoping to work with their financial manager and management to have the paperwork re-signed to reverse this ASAP. All in all, the staff are great and very friendly. The facility is clean and kept decorated according to the season. The maintenance staff is a little behind on my work order requests, but I am assured they will come soon to make the few repairs needed.

The quality of care really depends on which caregiver you get-some of them are truly great and go above and beyond. Those caregivers made a big difference. That said, there were some real downsides. The biggest issue by far was the food. It wasn't just us-pretty much everyone in the building complained about it. We talked to the director at least twice, but nothing ever changed. There was always some kind of excuse. Even residents who were fully aware and vocal about it got nowhere, and the staff wouldn't even eat the food themselves. Activities were also pretty weak. They really need a better activities director to make things more engaging. So overall, there are some really good caregivers and a few strong points, but the food and lack of follow-through from management were big disappointments.

Room size was adequate. Mom was in for respite care and she had plenty of room in the bedroom and bathroom. The management staff was polite and helpful. They were responsive to questions and returned phone calls within 24 hours. The kitchen and dining rooms staff were wonderful and so were the caregivers. Mom loved the people and made some friends right away. The bingo, worship services and other day time activities were engaging and mom enjoyed them. I wish there was more off- site opportunities for mom. She likes to get out a little more. I was pleasantly surprised that that held a weekly happy hour with music, singing, snacks and drinks. The residents seemed to really love it. The nursing staff is the current gap. There were different nurses when I toured and when I moved mom in. I think there is room for growth there. But overall the facility is comfortable, pleasant and they really seem to love the patients.

I think it's a good facility. The staff are great with the residents

We have been there almost a year. It took a couple of months to get everything the way it should be. Bath schedule, cleaning schedule, etc. Now he is under hospice so they are doing some of his care. He has adjusted and most of the staff could not be any nicer to him. They all love him and he loves attention. I would just tell someone moving in to be patient it just take a little while to work things out as I am sure it would in any facility. I do love the activities they have and is always decorated for every season or holiday that is present It always smells good and is clean. I have eaten with my uncle several times and the food is always good but of course I am not a picky eater My uncle enjoys the meals most of the time. We are pleased at the present time.

The staff is great. The residents say the food is absolutely terrible and it's always cold. The room is really good, the size, and the upkeep.

Concerned about my mom's closet doors always coming off track because they are swinging. The doors are too heavy for her to keep reattaching them. The washing machine on the second floors has been out of order for months therefore Mom has to go up and downstairs to wash her laundry. Mom complains about not liking the food. She won't eat it if she doesn't. Staff has been good to her. Activities are nice. She does like where she is sitting in the dining room. Her dining room experience is good.

Our daily interactions have been great! The meals and activities planned deserve a kudos. I am comfortable having my loved one there as the staff work hard to immediately address and resolve any concerns.

They offer nice options for clients. Clean, dinning and food was good choices. depending on level of care how often they come to room to help I know they check at meal time to get everyone to dinning room I saw this while I was there. Mom stayed 3 weeks but couldn't really tell me anything about her day. There was no phone in room she had to go downstairs to front desk for a call for me to check on her.

The staff and residents at Carriage Crossing have all been very friendly and welcoming. The staff appears to genuinely care for their residents. After a short adjustment period, my mom has settled in and is actively participating in meals and activities.

Carriage Crossing a very nice place took very good care of my mom's. She was happy there. We were happy with it. She has since passed away.

Overall rating is good, if it weren't for my parent's specific needs, it would be even better. I rate the quality of care a little lower because they are short of nursing staff and we've caught several blunders in meds. They don't keep good track of my Dad's blood sugar and because they can't give insulin on a sliding scale and are giving it solely on the clock which has caused some severe lows. For value of cost, it seems like we are paying a lot and would like to be able to trust that we (my sister) could just pop over once a week for a visit but she is having to go over more frequently to catch up on daily needs. The staff overall is great but wish we could tweak a few things!

Always ask about the communication between the staff and the family. The facility is friendly, the food is great, room sizes are large and it is a good value for the money! I would recommend Carriage Crossing to others looking.

Very nice place to live. There will be changes as building close in on the area. Small enough to know the first name of all the occupants

For the most part, this is an enjoyable facility. As like everywhere at this time, the amount of staffing seems to be challenging, however, the staff here is very caring to the residents and their families.

Overall I'm very happy with Carriage Crossing. I do believe they lack focus in a couple areas as described below. Very clean, though staffing challenges does affect their ability to empty garbage cans, vacuum residents rooms and clean carpets. The staff is very friendly and helpful. Happy with the quality of care for my mother, but she's not a lot of trouble. I do wonder if that's because they like her. While their food is pretty good, I believe they should know their audience a little better. Soft foods should be offered as alternatives to the special of the day. Ie; soups, mac and cheese, etc... since it's a memory care facility they need to be reminded they can order something besides the special meal. Many residents don't have or wear their teeth, crunchy large vegies are sorta lost on some. Smaller, softer vegies or sides are more appropriate (corn, beans, potatoes, rice, etc). We were very excited about the fact that this facility has daily activities, it appears that it's difficult to keep an activities director. Activities are important and seem to be more complicated than it should be. When I show up, many flock over to hang out with mom and I. While still expensive, this facility is still less expensive than most. And my mom is happy. Unknown what will happen when she runs out of money.

Location was important for us. The room and the layout of the facility. Awesome staff all around. We were all treated like family. The price was acceptable compared to the other facilities we toured.

My mom is in the memory care wing - I like how small it is and the apartment-like living. Many new staff since the change in management - the new staff do not seem to be as caring as before.

A friend of mine recommended, A Place for Mom to help me when I was with my mom in the hospital. Once I called and we determined mom's needs, you did everything. Found the places and set up the appointments. It was a confusing and scary time. I didn't want to leave the hospital and yet I was on a very strict time limit to find a new place for her once she was discharged. Her previous assisted-living home would not take her back due to her needs changing. A Place for Mom was a godsend. I am SO thankful for your service and I would definitely recommend. I'm happy to share my recommendation for A Place for Mom, but not for Carriage Crossing.

I would say it is about average. I've seen better & have also seen worse. This facility was chosen because it was the closest one that had an availability for memory care coming from a hospital discharge. My preference would have been to have been able to utilize a facility closer to family & familiar surroundings (eg city) but nothing was available at that time. I have already transferred over medical providers to the new town & not really sure I would want to switch providers again if something closer opened up.