Carriage Crossing Management

I realize that they are going through a rough patch but right now I would not recommend. They have gotten rid of a lot of people and are very short staffed, you will clean the room and your loved one, you will have to ask a lot of questions because you are told nothing. If your loved one can take care of themselves you are okay. Food is excellent, they have activities everyday, they have an amazing theatre room, their therapy employees are great compassionate people, directors are nice. Price is comparable to other places.

We toured Cadence Marietta and it was good overall. The facility looked very nice. Our tour guide wasn't very helpful, but the rest of the staff was wonderful.

This community is very clean. The kitchen staff work really well to accommodate a vegetarian diet. The attention of the care taking staff needs improvement. The billing and online payment system is complicated and is not easy to navigate or use for people who is not familiar with it. The shared suite is also problematic because of the long time residents that are not so welcoming to the new residents.

This is an adequate facility for your loved one. The executive director was fired so at this time they are trying to get thing in line and there are some staff that are great and some that are not in the midst of the changes. They have a new director but she has not reached out just yet to me I am waiting to hear from her. This is all one level and very beautiful.

Our family had an in person tour and at the time the memory care unit was about a month away from being completely built, but what we say was lovely. However, the layout of the rooms were confusing and each section had three different colors, and if we were already confused we were worried with our loved one having dementia it would be even more confusing to her.

We think it is a very nice layout, they have a beautiful atrium. The dining room is nice, and everything is upscale and clean. We think the food was good for the most part. We would recommend this community to others. However the care they give was minimal, we basically had to take care of our loved one ourselves

-physical appearance was not as nice as Brookdale but could be acceptable with the right price point. -concerned about annual % increases that were shared with me -part of me likes "everything covered" but another part believes why pay for services not yet required. -disappointed that there was a scheduling issue - makes me concerned about BAU. -appreance was the staff was small although I was told 1to12.

My mother has since passed away, but her experience here a decent one. They do have some good people here. For the most part the staff tried their best to care for her and her needs. She had some problems before entering the community. There were some concerns we had. Overall for the most people they tried their best.

This is an older community that appears under new management where several apartments available require renovation. THe apartment sizes are good and they have one and 2 bedroom options. The community contact was very nice and very helpful. The green space was on the small side but very well kept and manicured. The dining room is large and the menu appears to be good

I am not completely happy with the Elmcroft of Twin Hills place at this moment. I really can not say anything about any improvements that need to be made at the facility, whether it is dealing with staff or the place itself.

Everything has gone fine here so far. They're taking good care of my loved one and we have not had any particular issues.

Like that it has a 2 bedroom unit in their price range

Small, Activities Director and Nicole (assistant caregiver?) both friendly. Nice dining room, looked at studio and 2-bedroom (nice big bathrooms) popcorn every afternoon. Smell of air freshener a little overwhelming. Not able to meet nursing staff. Cust Rev = 2.5-3.0

Nice Willing to work with the budget I have. Would be in a shared 2-bedroom. Even though would only sleep in room, the room is awfully small. Staff seemed friendly and attentive.

Very warm and hospitable.

All-inclusive fee structure. Unique: they hire out all assisted living care to a third party; wheelchair care $300 up-charge.

We chose Cadence at Mt. Zion because when I met them in the beginning it seemed like it would be a good fit, they presented themselves very well and it seemed like the activities and food were up to par. It is a nice place with beautiful grounds. But they were not good w ith communication, you really have to stay on top of what is going on with your loved one which is hard due to covid. I think it would have been a better situation if we were allowed to come and go as we pleased.

I had a decent tour of this community. I toured it for my father, and his memory care needs. I wasn't impressed with the memory care section of the facility. It was separated from the rest of the community. I didn't like the layout of the memory care. I did not feel this was the right environment for my father, and his needs.

My mother in law move in 8 days ago. I found her sitting in urine with little or no help. My biggest problem is she/we were given very little guidance for being a new residence. She also developed a new cough in the week and half there and no mention from staff or in house doctor. I have voice complains. We see what steps are taken to improve the situations.