Carriage Crossing Management

Really enjoyed the tour nice people. Facility is a bit old but they said they bought the property 3 years ago and are upgrading it. Didn t like the coded locks on the door- felt Mom could feel trapped. We chose another facility for its location

She really likes it. She was able to set her room up like she likes. She's got her own furniture in, it's like a little bit of home.

I think it's great. I'm very pleased with them and their service. I like their set up for dining, they have a menu, and can order. They were the first ones that called me back. They admin service could be improved a little bit, they are a little slow with the paperwork. Other than that I am very pleased with them.

They were prompt getting back to me. They were able to send me information quickly. Very helpful and really listen to our needs and followed up as well. I would definitely refer them and will use their services again in future if needed.

My mother loves Elmcroft of Milford Chase. She is like a social butterfly. She loves the activities, loves to go places. My dad doesn't have anything that he likes to do. But that is just him. The people there are very very nice. I did have some incidents that they didn't call me about. My father fell in the courtyard and in his room and they never informed me. They called the ambulance and I didn't know about it until 4 hours later when the ER called. I made sure that they would call me first thing if that ever happened again. The next time he fell at 4 am they called me immediately. Mom and dad love the food there. I've gone several times at different hours and the food looks very good. I do wish that they had a facility animal. The facility that they were at before had some facility animals. They do allow people to bring animals in. A lot of seniors love animals and it really seems to help. I would love to see them get a facility animal.

Right off the bat I can tell you that this is a great place. We love the staff. This is a family environment and the care is excellent. We are glad that we chose this facility.

I have only resided at the Elmcroft of Twin Hills for a short while, but the environment is fairly clean and friendless is okay the care services are great, overall I would say satisfied.

I'm very picky and opinionatef. Yet I really like this place . They care about their clients and also listen to me and help with my concerns. This is the only place I visited that gives choices in the menu even in the memory unit.

Community had a homey feel, however could not provide a staff to resident ratio goal or what the current ratio was. Only quoted the state requirements.

Great option for and independent status person, however, may be challenging for an assisted status. Rooms are lovely and staff is outgoing.

It’s a growing community- so that’s a great thing, but it needs more active residents – or residents that want to stay active. The food is good and the parking fine. The grounds are very pretty. The rooms are nice. I think for us, it’s just the level of activity is not as high as we’d like it to be. We’re working on getting some more things. There aren’t a lot of residents there yet.

Nice community. Encourages sharing a room with another senior. My Dad's not interested in sharing a room.

After an illness and rehab time, my 88 year old father was forced to accept his independent lifestyle had come to an end. A first anger at losing his independence was felt, but with a friendly atmosphere and helpful assistance he is now happy in Elmcroft and setteling into his new environment.

Liked the staff but pricing is likely to change, making it less affordable. They will probably go to base room pricing with level of care. A little too far away for our preference, but overall nice facility and residents were well cared for. They do respite care.

Nice facility with locked doors, Patients and staff all appeared to be happy. A number of younger men living here. Had activities for alzheimers patiernts/

Any issues have been resolved. It's a great place.

They seem to be very good with all the elderly people there, including my mother. The only thing is they do not take the time to work one-on-one with any of them. They do not tell them truthful answers to questions and that should be done so the dementia patients can accept the reality of things.

I had a decent tour of this community. Everything went well, and everyone was very kind to my family and myself. The community looks very nice, everything I saw looked nice and very clean. The staff was very kind and friendly. There are nice resources available for the residents. It was a lovely experience, but a bit expensive for our budget.

My mom is getting the adequate care here. They have activities available for residents however my mom is not participating yet. The community is clean for the resident and guests. She is not really liking the food but it seems okay. Overall, it is meeting her needs but not her expectations.

My mother recently moved into a nice studio apartment at Elmcroft of Milford Chase. She's still fairly independent, but needs help with medication and meals. Eating with other residents in a dining room is ideal for her. I looked at eight facilities in the Atlanta area and this was my favorite by far and fortunately the closest to where I live. It almost has a boutique feel- small and intimate with many in-house services: doctors see residents in their room, physical therapy on site, dentist, audiologist, manicurists, hair salon. Also, bus trips for shopping and lunches in local restaurants. A unique feature which I love is the building is a big circle, so in whatever direction you head, you end up back at the place you started- wonderful for seniors who are disoriented. Our overall experience has been very positive. The building and grounds are lovely- peaceful and quiet. The administrators are warm, caring and easy to work with, and the staff is friendly and helpful- almost to a fault. The only issue we've had is to ask for some privacy measures and less supervision- staff entering her room throughout the day with her medication or to check on her with just a quick rap, instead of waiting for her to say, "Come in." She keeps her bathroom door propped open and was walked in on by a staff member (all women) when just emerging from the shower which startled and embarrassed her. Our request to correct this issue was responded to promptly and courteously. And I appreciate more attention than less with a new resident. It is easier to ask for less supervision than to need more. The quality of the food is inconsistent- some meals delicious, some poor and in my opinion too many sweets- desert served after lunch and dinner with ice cream several afternoons a week. We also have asked for additional safety bars to be added to the bathroom which have not yet been installed. These are minor issues compared with how happy my mother is in her new home and how satisfied we both are that she is in good hands and receiving good care.