Carriage Crossing Management

I think they have been understaffed so some of my expectations have not been fulfilled. We picked this community because of the location and flexibility in and when my mom gets worse.

My family and loved one have had a good experience with Carriage Crossing at Rivergate. The staff are great, caring, and helpful. Everyone seems friendly. There are meals and activities to keep the residents social. Overall, this is a community we would recommend to others for their loved ones. Dinner yesterday, French fries with gravy on top. Open can of tomatoes and cheese on bread Hot dog only for dinner. Please help!

My loved one was a resident at Carriage Crossing Taylorville. For the short time that my mom was there, everything about this facility was great. The food and the activities were great. The staff was exceptionally kind and helpful. I would recommend this facility to family and friends.

Very difficult getting medication to my loved one through their insurance. This a problem with outside facility as well as this one. The staff are friendly and polite. I have never tried the food, so I am not sure of the quality. Memory Care has few activities due to the needs of the residents in their care. The cost is high considering we have to furnish the room and everything our loved one may need. The cost covers room, food, and staff to care for the residents. The facility is clean and they keep up with laundry. For the type of care that they do, they are very good. I feel they are a little under staffed in the Memory Care unit. I would recommend them to other families.

Some good. Some bad.

I am very happy with the care my mom I getting. Most of the staff I am very happy with, especially [name removed] overnight nurse and [names removed] the day nurses are good and keep me informed. I would recommend to others, most definitely, these places cost way too much and insurance should help cover it.

The community is currently undergoing a change of ownership and this has possibly caused a lack of communication. The dining area is very nice, and nicely decorated. The meals look very good. The staff try to engage the residents with activities. Overall feel when you walk in the community tries to make it feel comfortably. [name removed] at the front desk is incredible.

While I don't have other facilities to compare, all of the experiences at Carriage Crossing have been 5 with the exception of meals. I'm not sure my mother is getting or eating nutritious meals. It could also be that I'm not getting good descriptions from mom. She struggles with that sometimes. Also, for those who don't want to engage - it would be beneficial if there was more encouragement to get her "out of the house" so to speak. I just recommended both you and Carriage Crossing last week.

I toured this community and was happy with it. It was a nice place.

Our family thinks Cadence Marietta was very nice and based on the experience we had we would recommend them to other families

We really liked the location of Cadence at Rivergate but as far as improvement we think they could of improved on the quality of the meals as well as the dining experience. We would still recommend this community to other families as a consideration for themselves or for their loved ones

This is a good facility. Sometimes mom has to remind them about her meds. The food is very good, but they need more fruits and vegetables. The facility is generally clean, rooms are a little less clean. Housekeeping is once a week, but I sometimes have to vacuum or clean the litter box after they've been in. Communication with the family is very good. They just started using an app for communication and updates, which is helpful. I think a meal calendar on the app would be a great addition. I would recommend them to friends and family.

We love Carriage Crossing! The people who work there are wonderful, competent, and kind. I think because of budget cuts and Covid, they are a little understaffed. But they are very open to communication and try to share responsibility/partnership with the family, keeping the family updated on changes and behavior. I think they really strive to treat each person like they would want their famly member to be treated. The facility is beautiful and well maintained. It's very clean and pleasant, just like your own home.

There is ground work that needs updating and sometimes it is not getting done. The outside grounds need to be kept better. They have friendly staff, and willing to hear the suggestions from the family on the care you are anticipating for your loved one. The staff communication with the family is good and they will try and have an answer or get one back to you as quickly as they can. Exercises, group activities, and more are some of the activities for the residents to participate in, if they choose to.

Cadence did an excellent job for my mother. My family is very grateful for Everything.

Our responses are based on memory care: A better assessment of the resident upon entry may have alleviated the multiple adjustment periods as he was moved from AL to MC within [dates removed]

I like the place and it was very good. overall I would recommend the community to others for their loved ones. The staff were very receptive to questions or concerns about our loved one. They worked well with hospice.

Excellent

Our loved ones seem to be enjoying the meals themselves, but with all the staffing struggles right now the dining service at times can be slow. The activities are doing pretty well right now, they have had to cut back and make the group activities smaller but we are hoping with the new CDC guidelines they can get back to normal routine. Our loved ones seem to be happy here.

Answered all of my questions and responded to correspondence very quickly.