Carriage Crossing Management

My mother has since passed away, but her experience here a decent one. They do have some good people here. For the most part the staff tried their best to care for her and her needs. She had some problems before entering the community. There were some concerns we had. Overall for the most people they tried their best.

This is an older community that appears under new management where several apartments available require renovation. THe apartment sizes are good and they have one and 2 bedroom options. The community contact was very nice and very helpful. The green space was on the small side but very well kept and manicured. The dining room is large and the menu appears to be good

I am not completely happy with the Elmcroft of Twin Hills place at this moment. I really can not say anything about any improvements that need to be made at the facility, whether it is dealing with staff or the place itself.

Everything has gone fine here so far. They're taking good care of my loved one and we have not had any particular issues.

Like that it has a 2 bedroom unit in their price range

Small, Activities Director and Nicole (assistant caregiver?) both friendly. Nice dining room, looked at studio and 2-bedroom (nice big bathrooms) popcorn every afternoon. Smell of air freshener a little overwhelming. Not able to meet nursing staff. Cust Rev = 2.5-3.0

Nice Willing to work with the budget I have. Would be in a shared 2-bedroom. Even though would only sleep in room, the room is awfully small. Staff seemed friendly and attentive.

Very warm and hospitable.

All-inclusive fee structure. Unique: they hire out all assisted living care to a third party; wheelchair care $300 up-charge.

We chose Cadence at Mt. Zion because when I met them in the beginning it seemed like it would be a good fit, they presented themselves very well and it seemed like the activities and food were up to par. It is a nice place with beautiful grounds. But they were not good w ith communication, you really have to stay on top of what is going on with your loved one which is hard due to covid. I think it would have been a better situation if we were allowed to come and go as we pleased.

I had a decent tour of this community. I toured it for my father, and his memory care needs. I wasn't impressed with the memory care section of the facility. It was separated from the rest of the community. I didn't like the layout of the memory care. I did not feel this was the right environment for my father, and his needs.

My mother in law move in 8 days ago. I found her sitting in urine with little or no help. My biggest problem is she/we were given very little guidance for being a new residence. She also developed a new cough in the week and half there and no mention from staff or in house doctor. I have voice complains. We see what steps are taken to improve the situations.

I will start by saying first, my dad did not want to be at Elmcroft. But as the family knew it was best for him to be in a safe home. He liked some of the food, not always the best. Housekeeping took out the trash more than they cared about the cleanliness of the room. Which my dad wasn't able to take care of himself. If you don't do your own laundry they will wash it and bring it back to you in a mess or hang it up in a wad. It seems the right hand never knew what the left hand was doing. We were in process of looking for a new home when my dad suddenly passed away. In the end not really impressed with the facility that I hoped my dad would learn to love and consider home. He never did. I know first hand they do not check on patients every two hours as they claim. Very short staffed for the number of patients they have. If your parents are able to care for themselves 100% it would be hard to put my parents in this home. Most of the staff seemed to care, but there are a more than a few that was there for a pay-check. If you are considering this any facility be ready to stay on top of them and CALL all the time.

They are kind of short staffed. I went to visit my Mother and take her to a Doctor's appointment. They never have her ready to go when they know she has appointments. I have found 2 lizards in my Mother's room. They have a lizard and rodent problem at this facility. My Mom is at the highest level of care and it seems that the staff is doing duties not assigned to them because they are short staffed. I feel like the other facility my Mother was in did a better job with her care.

UPDATED SEPTEMBER 2015: I have a post already on this page regarding the policy regarding medication and the use of their pharmacy. However I now have several months of REALTIME experience with this facility, as my mother has now been at this facility since June 22, 2015 and todays date it Sept. 5th, 2015. This is going too sound impossibly odd, but I have had an absolute SAGA getting the bedsheets changed weekly. I've spoken to upper management 3 times, yesterday became the 4th time. I arrived and asked my mom if the sheets had been changed on Thursday as promised by management, she said no, and that the spots were still there. Spots????? I went and checked my mothers bed and there was feces smears on her sheet. Management gave me the same excuses they'd given me before, that this was a training issue for staff. My observation: Not enough staff for the actions required for the services promised. I'd suggest you visit the facility a lot, if I was an absentee child, I have no idea how many days my mom would have slept on soiled sheets. Depressing. JULY 2015 In terms of the care provided by the aides and the facility in general I think Elmcroft of Twin Hills does a good job. However, I would advise families look very carefully into their medication plan, if they have a loved one requiring any sort of medication. Any sort of medication has to go through Elmcroft's pharmacy, which was not made very clear to us during the sign-up process.

The first week she was there she was robbed, they took some jewelry, and then they came back a couple of weeks later and a few other people were robbed. She woke up in the middle of the night and there was a lady standing over her and said she was doing the laundry, at 3:00 in the morning. I have called and never have been able to get a response. There was another person who ran this community before and they were top notch, that person is not there anymore. The people in the cafeteria are nice and the nurses are really good, but Suzanne who really runs the place, doesn't seem to have very much business sense.

The lady that tours you is great at making you feel that it's a great place once you get signed up. She basically ignores you. The administrator isn't truthful and doesn't seem to care about concerns. The head nurse is not the best either. They are short staffed all the time.

While [name removed] will promise to let your loved ones age in place as a selling point on the front end, ultimately it's not her call and is up to head of nursing how long they stay and when they go. Deceptive sales. Other than that, pretty good place.

At the moment we are unsure if we would recommend this community to others

The staff is not trained well, and the leadership is more concerned with money vs patient care. They are not equipped to handle memory care patientence but they say they do. They basically lack professionlism, they are not able to deescalate situations among the residence.