Carriage Crossing Management

I will start by saying first, my dad did not want to be at Elmcroft. But as the family knew it was best for him to be in a safe home. He liked some of the food, not always the best. Housekeeping took out the trash more than they cared about the cleanliness of the room. Which my dad wasn't able to take care of himself. If you don't do your own laundry they will wash it and bring it back to you in a mess or hang it up in a wad. It seems the right hand never knew what the left hand was doing. We were in process of looking for a new home when my dad suddenly passed away. In the end not really impressed with the facility that I hoped my dad would learn to love and consider home. He never did. I know first hand they do not check on patients every two hours as they claim. Very short staffed for the number of patients they have. If your parents are able to care for themselves 100% it would be hard to put my parents in this home. Most of the staff seemed to care, but there are a more than a few that was there for a pay-check. If you are considering this any facility be ready to stay on top of them and CALL all the time.

They are kind of short staffed. I went to visit my Mother and take her to a Doctor's appointment. They never have her ready to go when they know she has appointments. I have found 2 lizards in my Mother's room. They have a lizard and rodent problem at this facility. My Mom is at the highest level of care and it seems that the staff is doing duties not assigned to them because they are short staffed. I feel like the other facility my Mother was in did a better job with her care.

UPDATED SEPTEMBER 2015: I have a post already on this page regarding the policy regarding medication and the use of their pharmacy. However I now have several months of REALTIME experience with this facility, as my mother has now been at this facility since June 22, 2015 and todays date it Sept. 5th, 2015. This is going too sound impossibly odd, but I have had an absolute SAGA getting the bedsheets changed weekly. I've spoken to upper management 3 times, yesterday became the 4th time. I arrived and asked my mom if the sheets had been changed on Thursday as promised by management, she said no, and that the spots were still there. Spots????? I went and checked my mothers bed and there was feces smears on her sheet. Management gave me the same excuses they'd given me before, that this was a training issue for staff. My observation: Not enough staff for the actions required for the services promised. I'd suggest you visit the facility a lot, if I was an absentee child, I have no idea how many days my mom would have slept on soiled sheets. Depressing. JULY 2015 In terms of the care provided by the aides and the facility in general I think Elmcroft of Twin Hills does a good job. However, I would advise families look very carefully into their medication plan, if they have a loved one requiring any sort of medication. Any sort of medication has to go through Elmcroft's pharmacy, which was not made very clear to us during the sign-up process.

The first week she was there she was robbed, they took some jewelry, and then they came back a couple of weeks later and a few other people were robbed. She woke up in the middle of the night and there was a lady standing over her and said she was doing the laundry, at 3:00 in the morning. I have called and never have been able to get a response. There was another person who ran this community before and they were top notch, that person is not there anymore. The people in the cafeteria are nice and the nurses are really good, but Suzanne who really runs the place, doesn't seem to have very much business sense.

The lady that tours you is great at making you feel that it's a great place once you get signed up. She basically ignores you. The administrator isn't truthful and doesn't seem to care about concerns. The head nurse is not the best either. They are short staffed all the time.

While [name removed] will promise to let your loved ones age in place as a selling point on the front end, ultimately it's not her call and is up to head of nursing how long they stay and when they go. Deceptive sales. Other than that, pretty good place.

At the moment we are unsure if we would recommend this community to others

The staff is not trained well, and the leadership is more concerned with money vs patient care. They are not equipped to handle memory care patientence but they say they do. They basically lack professionlism, they are not able to deescalate situations among the residence.

My father transferred from a new community near by to Cadence Marietta. Cadence also a lot closer to the hospital he was assigned to less than five minutes away, which was a huge benefit. We never saw any issues with the community's cleanliness. The issue here was with the staffing because there was not enough well trained staff. After 5 o'clock and at night, the staff gives much lower quality care. We think this is because they didn't have the budget to pay better people because they were paying so much to keep the building looking nice. During the day the staff is great. They are very friendly, accommodating, and responsive to visitors and families. After the day staff is gone, families are still allowed to come in 24 hours a day, it is much different. For one thing, it is very dark in the parking lot because some of the lights are out and they have not changed them after repeated requests for them to do so. We feel that at night, there isn't enough attention given to the residents by well trained aids. The meals were excellent. There is definitely someone in the kitchen who cares about the presentation for the residents because the food was great. The dinning room is like a home. We would eat there often as a family and we always enjoyed that. My dad didn't often participate in the activities, but there was definitely an effort to organize things for them to do often.

It's still a nice place, but the costs are at least doubling on Jan. 1. It will be more if one needs more help. What we liked about Elmcroft was that all care was inclusive, but the facility was sold, and now the costs are sky-rocketing.

Our family was new to the concept of assisted living when we started with Elmcroft. There are friendly staff here and they do care about the residents. The facility itself is also nice. However, they are understaffed and promise to do more than they are really able to do. There were significant gaps in care. Accounting was never consistent and often a process of rechecking bills to verify their accuracy. This process itself was scattered and not consistent. After leaving this facility our family member stated over and over again that they didn't want to return due to not feeling properly cared for with medication and supervision.

It has been a few months and I have noticed they are not providing the basic care for my love one. In the beginning I asked what I needed and they said they were able to do it all. Now I am exhausted making sure they do as they are suppose to. The director has a great personality and ensures things will improve but they it don't last. They have a mixture of good and unprofessional workers. To improve they can screen their employees better

We put mom here in July. Told the staff about mom's dementia. They said they could handle mom with a little prompting. We were paying the lowest rate $71 per day. In October we were contacted and a meeting was scheduled. We thought they would probably want to increase her rate to the next level. We were told after they said they could handle mom and only 3 mos there we were asked to leave. Told us they were not a memory care place. The move in was tough on all of us but the move out has been very inconvenient. Be very aware of promises made and promises kept.

We ended up not having a good experience here and moving my loved one out. The level of care was not appropriate. When we were touring they made it sound like the care they provided in assisted living would have been sufficient for my loved one, but it was not. The facility itself was clean, and the staff were friendly, but be sure the level of care if appropriate for your loved one.

Someone should never call a place and be told her parent couldn't speak to her cause she wasn't worth it. But [name removed] did ... she told me that. And do not expect to reach your relative if they are there and their phone doesn't work and it's an emergency with their grandchild. Cause they don't care...

We had a terrible experience here. They are understaffed. Level 4 patients get no care. My dad suffered falls 5 times during a span of 2 months. They were required to check on him every 2 hours with level 4 care. When we came and visited him each day no one showed up to care for him. They would leave him in the cafeteria alone for hours while people went back to their rooms because they were short staffed. Hardly any showers/baths. He was left in his own urine daily. I mean hours upon hours of urine. His diaper and wheelchair would be soaked. We were not the only clients to have their loved ones not well cared for here. At least 2 other people had experiences like we did.

The staff are friendly when they want to get your resident into the community. Once your loved one is in, the community doesn't care. There are residents dying there, and there are residents being transferred out to other communities. My loved one has fallen several times and my loved one laid on the floor for a few hours because the call button didn't work. The community stated that the call system went out and they are bring a new system in for the residents to use. There have been COVID breakouts over the last couple of months. When this happens, they place the residents on lock down and they aren't able to come out of their rooms. There isn't enough staff to care for the residents, properly. I feel there is some prejudice going on in the community. My loved one was discriminated against and the staff member that brought it to my attention and the director's attention was fired for bringing this to the forefront. The community doesn't have a proper dining room and no proper meals either. The residents are receiving cheese sandwiches for meals for example.

They don't have many activities. I wouldn't recommend Carriage Crossing to others for their loved ones. I don't care for the community as the staff doesn't listen to the concerns of the family. They don't answer questions that I have about my loved one. I feel like they didn't truly understand what is causing some issues with my loved one.

We did not have a good experience at Cadence Marietta. While we were here they changed personnel many times. There was one night we went to visit and my loved one was at the table waiting to get served and was never served so the front desk lady had to bring the meal to the room. My loved one was very sick at one point and they never communicated it with me or went to check on him. They also had major issues with the AC going out during the summer time.

Some of the staff members were great, and somewhere not that great. Our experience with Cadence Assisted Living at first was great, but then they really started to mislead us. The communication was great, but then all of a sudden everything went quiet. Due to the extremely high level of medication that gave our loved one, they called us saying she needed a higher level of care then what she initially needed. We were disappointed in them at that moment. The workers themselves were great, but after that experience that was caused by them, the staff administration became less accommodating and less helpful.