Burgess-Miller Ventures

Grand Court was very pleasant. Met with director and found her to be very pleasant and knowledgeable. Will definately consider it

Our family had an in person tour and the tour was fine but it being two-stories we just did not think that was going to work out

Our biggest issue has been with the billing. They are short staffed (like everyone else) and that is affecting all of the other areas, especially the quality of care. The staff members have all been very friendly.

We toured at Springfield Assisted Living and really liked it. The community felt roomy, the apartments were spacious, and I really liked that they had a kitchenette inside. I really appreciate being able to cook my own meals.

My 86 year old Mom, with mild dementia and heart issues, spent 12 excellent days recently at the Grand Court, providing me an opportunity to focus on work and get some rest too (I am full time caregiver). The staff, especially the nursing staff, was excellent. They care about their residents ... and ... that caring showed! The food was good, as per my Mom, but not always as warm as it should have been when served. However, when Mom mentioned that to the staff, they were very quick to remedy the issue. Hence, the staff was responsive to making things right when something wasn't right. Again, that caring attitude showed during Mom's entire stay. Also, during her stay there was personnel turnover with the activities director. But the rest of the staff pulled together to try to conduct activities and keep residents as engaged as they chose to be. Bottom line, my Mom enjoyed her stay at the Grand Court and she will return to the GC for another period(s) of respite care in the Fall. Mom says she would not want to be any other place. I agree.

There was no activity director Residents sit around bored and the administration was a disaster. The employees got fired daily. Keep looking elsewhere for your loved one. This is not a safe environment

Mom is doing ok. It would be pretty much the same as it is going to be most places. We love having the apartment for her with a back deck and a yard, to make it feel like a real Home, and she can have her pet there which is what Talk to to that place. On the negative, the food is terrible and they are always understaffed so there are sometimes some med pass issues.

My mom loves her apartment, the food is another story! They are low on help a lot, but all in all my mom likes it. We have had problems with them answering the phone, and doing her laundry, but she likes it and doesn't want to move. I like the separation of rooms in their apartment, I like that they have family night, the residents are very sweet there.

My loved one was a resident at Springfield Assisted Living for a respite stay. I did not feel that they delivered on required items. If she had been there longer, maybe these items could have been given more attention. The food was good, but not great dietary options. My advice for someone else would be to proceed with caution.

Mom's room had a broken blind and broken light fixture. Refrigerator didn't keep items cold. Most of them were nice. Wouldn't follow regular diet as ordered by Dr. followed a diabetic diet and denied her of things she liked. So she started retaining fluid by giving her salty foods. The care services are terrible. They wouldn't give her a shower I had to shower her when I would go visit. Christmas I went to pick her up and she had no clean clothes to wear. Staff member let me look in laundry room and I found a whole bag of her clothes behind the garbage can. I took her in her dirty clothes to my house to shower and put on clean clothes. She was messy so she constantly had food all over her clothes. They didn't take her to change or even to go to the bathroom until she had an accident. Dining room was never clean. Tables still had food on them from previous meals. Piece of spaghetti was under mom's table in the dining room for over a week. Was still there when I moved her out. Meals were terrible most of the ladies at mom's table wouldn't eat. Mom ate very little there. She would clean her plate at my house. Food came out on paper plates with plastic utensils. Small plastic cups and wouldn't offer them more to drink. She enjoyed the activities the leaders were very nice. Value for cost was terrible. We paid [fee removed] a month for her to be treated this way. I moved her in [date removed] to [community name removed] where she was treated like a queen and enjoyed her last few months being well cared for.

It is a great value for an individual who doesn't need a lot of extra help. The facility needs some updating to give a better impression to potential residents. There seems to be high staff turnover but those who are dedicated to the facility are very good at what they do, and are kind and friendly. Mom has been out on several activities and had a good time, and I am happy with their transportation services. She takes advantage of the facility's transportation to appointments.

My mom has been a resident of Poland Village for over a year now. In the past 6 months, it has become a daily source of complaint. First, I will talk about what is wonderful: *The Activities staff (enrichment) is outstanding they daily go above and beyond. Second to the Residents, the Activities staff is the crowning jewel of Poland Village. *Allowing the Residents to have a pet if they are well trained and behaved. *Nicely decorated and home-like feel. Nice size rooms available. RECENT CONCERNS: *Several times a week waiting 2-3 hrs or more for help in the morning. Not enough aides to help. *The food has gotten worse, and many residents are complaining about portion size and not enough protein/meat- too many sandwiches. *Not getting showers when promised, often the water is not hot. The cook has showered mom twice because she had gone over a week without one. *Med nurses told that have to give the Bed-time meds early so they can leave by 7:30pm. * Management is aware. No response.

It has a lovely atmosphere and the staff is friendly, but I felt stretched thin. Response to calls for help were longer than I would have thought. Granted there are other residents and not every call can be met immediately. However if staffing was adequate the response time would be better. Beware the billing department (outsourced) Numerous errors on the statements and usually not in our favor. Food is always a factor. No better or worse than other facilities. They do have numerous activities planned and outings. Better for residents that are more mobile. They were kind and thoughtful while my parent was there.

Mom has discovered that she had been to victim of theft 2 times and there had been high employee turnover rate. Not enough people on staff at times to make us feel like someone will be there to help in an emergency. She loves the most of the other residents and staff. She does not like management excuses and cut backs.

My loved one's care at Wickshire Deer Park has brought peace of mind. I don't feel the need to frequently check on his wellbeing, I know he is well cared for.

We would still choose to take our loved one to Springfield Assisted Living because they are frankly the only ones in the area that have their own back porch and small yard. It just seems a lot more like an apartment or a home then most assisted living facilities. The food is really bad, but we buy a lot of groceries to help compensate.

We found the staff to be quite nice and friendly. Unfortunately, when needed the most, we did not find the provided nursing care to be acceptable. Prescription management & evaluations of residents when behavioral changes are noticed.

I think Wickshire Deer Park is a good option to explore if you are interested in extended care / assisted living for a family member. In our family's experience, there was nothing that hugely stood out as either negative or positive. They do a have small number of exemplary employees. I've found that places are mostly the same. It just depends on what fits your budget.

The woman who runs Wickshire Deer Park is fantastic. I thought she was incredible - I give her 5 out of 5 stars. She seemed very caring and knew everybody's name. She seemed to have a handle on everything that was going on in the facility. And she just made you feel good about bringing a loved one there. Everybody looked well taken care of. The facility was clean but older and in need of extensive updating. Also, the rooms didn’t seem as easily accessible for my loved one who uses a wheelchair.

The tour was fine. The place was lovely. The people were nice. The facility just didn’t meet what we needed. The rooms were bizarre. And the value for the money wasn't there - it cost more, yet offered less than the place that we chose.