Burgess-Miller Ventures

This facility is good. Some staff are more helpful than others but overall they are good. They keep the main facility clean, but I think the resident's rooms could be cleaner. Communication with the family is pretty good. I will say, we've asked for an itemized bill several times and still haven't received it. Monthly rent seems to fluctuate and we'd like to see a breakdown and why. Overall, I would recommend them to friends and family.

Springfield Assisted Living is one of the only places you can go to in this area where your loved one can have a pet, with a backyard and an outdoor porch. The great thing about Springfield is that it doesn't feel like a nursing home. It's more like a senior apartment complex; it feels like your own little apartment with outside access and the ability to have an animal. That would probably be the main reason why we would stay here through thick and thin. Just like every place else, they are having staffing issues which can lead to quality issues, but you will have that anywhere right now. My mom has a 1 bedroom apartment that has everything a standard apartment would, including an outdoor porch and a backyard that they allowed us to fence in. We've planted flowers out there; it looks very nice and has been nice for her. She's become a lot more socialized here; she said she'd never come down, but now she goes down for lunch and dinner everyday. She said she'd never participate in games, but now she's playing bingo and bango. She also said she'd never go to any of the outings, but now she goes to restaurants and stores like Goodwill with them. Springfield Assisted Living has been really good for her.

The was a good and beautiful community. The apartment had a spot and they didn't point it out to us, until I pointed it out.

I wouldn't recommend the community to others for their loved ones. My loved one fell in the community didn't send my loved one to the hospital in a timely manner and the community had poor communication with the family at all about this issue. The family had to push for our loved one to be admitted to the hospital due to the fall. It turns out that my loved one actual broke a limb. If your loved one doesn't have medical concerns this would be a good place for them. There are some very, very good staff members here in the community.

Springfield Assisted living was very large and not as friendly as the place we chose. And my initial impression was that it was kind of dark and dreary.

During the tour the community felt dated due to the decor.

Wickshire Poland is a very nice facility-for people who are self-sufficient and don't require special care. My father became bedridden after a fall at home and required a high level of care. Wickshire jumped through hoops to get us there but they don't seem to be a facility that is truly prepared for residents requiring a high level of care. Also-response times were slow.

They have had some staffing issues and a ton of turnover. when we first started it was excellent, but has gone downhill some due to those shortages. They are really trying to fix that issue. We are satisfied, everyone is pitching in and they are really doing their best and bending over backwards.

Our experience with the nursing home started out very good and then it was terrible. Our loved one went walking in all on her own, they had to test her for covid before entering the community and she tested negative. However we week later she tested positive with a bunch of residents and other staff members. The care she received from the aids and nurses we assumed was okay. We could see our loved one outside while following the rules and regulations, but their policies left a terrible taste in our mouth.

Apartment available was larger than Sterling House. Hallways narrow. Bathtub cut-out rather than zero-entry shower. Cost of apartment plus ala carte needs equivalent to Sterling House.

My parent has lived here for awhile now. They repeatedly have issues with food quality and quantity. They often do not have enough of the main food option to serve a reasonable portion. The staff does not respond in a timely manner to the button the residents have to push for help, and sometimes just doesn't repsond at all. I have asked my parent to contact me should something happen as well as pushing their button because I do not trust that staff will show up to help. Maintenance issues arise and take weeks to be corrected. Water and Ice machines are regularly broken. I am actively looking for a new residence for my parent. I am also not providing specifics in regards to identity because I believe there would be retribution by the staff against my parent. I believe this because they have already experienced it in past situations.

I would say that was an alright place but not great. A lot of what mom needed was not met so I'd recommend they go somewhere else.

They were nice and some of the employees tried extra hard to get things done correctly. But my mother-in-law fell and broke her arm and waited for medical treatment for 2 days. There was no investigation into her injuries and no one could answer how it happened. She was not mobile and needed help to stand. Someone should have known what happened. We were in the process of moving her when she passed away. If a patient needs medical support or care look elsewhere. Some of the staff treated her like family and others were going through the motions. I can't help but paint a bad picture overall though

We picked this community, becasue it was close and weneeded something quickly. They need to improve on the cleanliness and need more interaction between the staff and family members. I am dissapointed in the evaluation for the level of care, and I feel we are being charged more than what we should be.

Our family had an in person tour with Wickshire and we really liked the physical layout of the rooms. We liked how you could go from the bedroom directly to the bathroom which made more sense to us - not many other places we toured had that layout. However right when you walked into the community there was just a smell right away which naturally just knocked it down on our list.

The facility was nice. The tour was done well. We had a few small things that we had hoped were better, like the view or outdoor space, but it wasn't anything that was a deal breaker. Then when I went to my car, one of the residents was sitting in my driver's seat. She wanted to start the car. She had on a sweater and slippers and it was freezing rain outside. This was a major red flag for us. When I went in to get someone, they had no idea she had gone outside. They said that the residents like to walk laps. I don't think an ice storm is the time to do that in slippers and no coat.

They are having a lot of turn over with the staff. It is hard not to be able to visit and see if your loved one is doing okay. The food is not good. They do not have a lot of activities. I have seen a decline in my mom since the quarantine due to a lack of socialization and interaction.

Older buildings, carpeting in halls should all be replaced worn out badly.I think this facility is geared more for male veterans.and mentally challenged individuals .....no activities going on when I was there , guys hanging out front smoking and in the back yard smoking was not a good first impression ......would not be a good fit for what we want , grounds were nice

Too small for 2 people.

Director and nursing superv are great. Other staff mostly great. Response time is bad. Understaffed and overworked. My 96 yr old mother fell and pushed button for help. It was a long time before help arrived. We've had many problems in the past 6 mos and I'm looking for a new placement for her. The food is bad. Menu items are very often not what is served. Cheap food but high monthly rent.