Burgess-Miller Ventures

It is a great value for an individual who doesn't need a lot of extra help. The facility needs some updating to give a better impression to potential residents. There seems to be high staff turnover but those who are dedicated to the facility are very good at what they do, and are kind and friendly. Mom has been out on several activities and had a good time, and I am happy with their transportation services. She takes advantage of the facility's transportation to appointments.

My mom has been a resident of Poland Village for over a year now. In the past 6 months, it has become a daily source of complaint. First, I will talk about what is wonderful: *The Activities staff (enrichment) is outstanding they daily go above and beyond. Second to the Residents, the Activities staff is the crowning jewel of Poland Village. *Allowing the Residents to have a pet if they are well trained and behaved. *Nicely decorated and home-like feel. Nice size rooms available. RECENT CONCERNS: *Several times a week waiting 2-3 hrs or more for help in the morning. Not enough aides to help. *The food has gotten worse, and many residents are complaining about portion size and not enough protein/meat- too many sandwiches. *Not getting showers when promised, often the water is not hot. The cook has showered mom twice because she had gone over a week without one. *Med nurses told that have to give the Bed-time meds early so they can leave by 7:30pm. * Management is aware. No response.

It has a lovely atmosphere and the staff is friendly, but I felt stretched thin. Response to calls for help were longer than I would have thought. Granted there are other residents and not every call can be met immediately. However if staffing was adequate the response time would be better. Beware the billing department (outsourced) Numerous errors on the statements and usually not in our favor. Food is always a factor. No better or worse than other facilities. They do have numerous activities planned and outings. Better for residents that are more mobile. They were kind and thoughtful while my parent was there.

Mom has discovered that she had been to victim of theft 2 times and there had been high employee turnover rate. Not enough people on staff at times to make us feel like someone will be there to help in an emergency. She loves the most of the other residents and staff. She does not like management excuses and cut backs.

My loved one's care at Wickshire Deer Park has brought peace of mind. I don't feel the need to frequently check on his wellbeing, I know he is well cared for.

We would still choose to take our loved one to Springfield Assisted Living because they are frankly the only ones in the area that have their own back porch and small yard. It just seems a lot more like an apartment or a home then most assisted living facilities. The food is really bad, but we buy a lot of groceries to help compensate.

We found the staff to be quite nice and friendly. Unfortunately, when needed the most, we did not find the provided nursing care to be acceptable. Prescription management & evaluations of residents when behavioral changes are noticed.

I think Wickshire Deer Park is a good option to explore if you are interested in extended care / assisted living for a family member. In our family's experience, there was nothing that hugely stood out as either negative or positive. They do a have small number of exemplary employees. I've found that places are mostly the same. It just depends on what fits your budget.

The woman who runs Wickshire Deer Park is fantastic. I thought she was incredible - I give her 5 out of 5 stars. She seemed very caring and knew everybody's name. She seemed to have a handle on everything that was going on in the facility. And she just made you feel good about bringing a loved one there. Everybody looked well taken care of. The facility was clean but older and in need of extensive updating. Also, the rooms didn’t seem as easily accessible for my loved one who uses a wheelchair.

The tour was fine. The place was lovely. The people were nice. The facility just didn’t meet what we needed. The rooms were bizarre. And the value for the money wasn't there - it cost more, yet offered less than the place that we chose.

This facility is good. Some staff are more helpful than others but overall they are good. They keep the main facility clean, but I think the resident's rooms could be cleaner. Communication with the family is pretty good. I will say, we've asked for an itemized bill several times and still haven't received it. Monthly rent seems to fluctuate and we'd like to see a breakdown and why. Overall, I would recommend them to friends and family.

Springfield Assisted Living is one of the only places you can go to in this area where your loved one can have a pet, with a backyard and an outdoor porch. The great thing about Springfield is that it doesn't feel like a nursing home. It's more like a senior apartment complex; it feels like your own little apartment with outside access and the ability to have an animal. That would probably be the main reason why we would stay here through thick and thin. Just like every place else, they are having staffing issues which can lead to quality issues, but you will have that anywhere right now. My mom has a 1 bedroom apartment that has everything a standard apartment would, including an outdoor porch and a backyard that they allowed us to fence in. We've planted flowers out there; it looks very nice and has been nice for her. She's become a lot more socialized here; she said she'd never come down, but now she goes down for lunch and dinner everyday. She said she'd never participate in games, but now she's playing bingo and bango. She also said she'd never go to any of the outings, but now she goes to restaurants and stores like Goodwill with them. Springfield Assisted Living has been really good for her.

The was a good and beautiful community. The apartment had a spot and they didn't point it out to us, until I pointed it out.

I wouldn't recommend the community to others for their loved ones. My loved one fell in the community didn't send my loved one to the hospital in a timely manner and the community had poor communication with the family at all about this issue. The family had to push for our loved one to be admitted to the hospital due to the fall. It turns out that my loved one actual broke a limb. If your loved one doesn't have medical concerns this would be a good place for them. There are some very, very good staff members here in the community.

Springfield Assisted living was very large and not as friendly as the place we chose. And my initial impression was that it was kind of dark and dreary.

During the tour the community felt dated due to the decor.

Wickshire Poland is a very nice facility-for people who are self-sufficient and don't require special care. My father became bedridden after a fall at home and required a high level of care. Wickshire jumped through hoops to get us there but they don't seem to be a facility that is truly prepared for residents requiring a high level of care. Also-response times were slow.

They have had some staffing issues and a ton of turnover. when we first started it was excellent, but has gone downhill some due to those shortages. They are really trying to fix that issue. We are satisfied, everyone is pitching in and they are really doing their best and bending over backwards.

Our experience with the nursing home started out very good and then it was terrible. Our loved one went walking in all on her own, they had to test her for covid before entering the community and she tested negative. However we week later she tested positive with a bunch of residents and other staff members. The care she received from the aids and nurses we assumed was okay. We could see our loved one outside while following the rules and regulations, but their policies left a terrible taste in our mouth.

Apartment available was larger than Sterling House. Hallways narrow. Bathtub cut-out rather than zero-entry shower. Cost of apartment plus ala carte needs equivalent to Sterling House.