Burgess-Miller Ventures

We picked this community, becasue it was close and weneeded something quickly. They need to improve on the cleanliness and need more interaction between the staff and family members. I am dissapointed in the evaluation for the level of care, and I feel we are being charged more than what we should be.

Our family had an in person tour with Wickshire and we really liked the physical layout of the rooms. We liked how you could go from the bedroom directly to the bathroom which made more sense to us - not many other places we toured had that layout. However right when you walked into the community there was just a smell right away which naturally just knocked it down on our list.

The facility was nice. The tour was done well. We had a few small things that we had hoped were better, like the view or outdoor space, but it wasn't anything that was a deal breaker. Then when I went to my car, one of the residents was sitting in my driver's seat. She wanted to start the car. She had on a sweater and slippers and it was freezing rain outside. This was a major red flag for us. When I went in to get someone, they had no idea she had gone outside. They said that the residents like to walk laps. I don't think an ice storm is the time to do that in slippers and no coat.

They are having a lot of turn over with the staff. It is hard not to be able to visit and see if your loved one is doing okay. The food is not good. They do not have a lot of activities. I have seen a decline in my mom since the quarantine due to a lack of socialization and interaction.

Older buildings, carpeting in halls should all be replaced worn out badly.I think this facility is geared more for male veterans.and mentally challenged individuals .....no activities going on when I was there , guys hanging out front smoking and in the back yard smoking was not a good first impression ......would not be a good fit for what we want , grounds were nice

Too small for 2 people.

Director and nursing superv are great. Other staff mostly great. Response time is bad. Understaffed and overworked. My 96 yr old mother fell and pushed button for help. It was a long time before help arrived. We've had many problems in the past 6 mos and I'm looking for a new placement for her. The food is bad. Menu items are very often not what is served. Cheap food but high monthly rent.

We moved my mother into Fairborn Assisted Living in June & were deeply disappointed. The facility lacks professionalism & empathy. There are no nurses after 5 PM, so if your loved one needs medication at night, they’re out of luck. We had to put signs in her room to remind staff to help her out of her wheelchair. Often, they left her stranded for hours, even after pressing the call button. She could use a walker but staff frequently placed it out of reach, forcing her to try moving without help, which caused multiple falls. The Head Nurse seemed more focused on covering up issues than addressing them. Cameras in her room captured them ignoring her needs & leaving her without mobility devices. Sadly, she passed after developing an infection from a UTI. The aides were wonderful but overworked, often just 1 for 80+ residents. This facility is unsafe & I cannot recommend it.

We have to keep a camera in room of relative so we can call when he needs depends changed or needs other help. Only has 1 Lpn for 12hrs and 69 residents with 2 aides,nor STNA,poorly educated and trained. We have to go daily to help him cuz staff doesn't routinely check on him. He gained 80 pounds from high salt,carb,sugar,fat diet. Residential Dr there orders high amounts of water pills to residents. Kitchen won't give diabetic diet,they sat they will but don't. Aides don't know the definition of aphasia,nurses are inexperienced in most diagnosis. The executive director doesn't fix broken railings,is rude to family,pays staff poorly and hires illegals who are uneducated, rude and inexperienced. Health department doesn't do anything about this place let's the executive director be negligent. Been looking for better places but with noncaring health department that doesn't require improvements,99% of the facilities are terrible in this area. Youngstown ,Poland and Canfield doesn't care.

My godfather lives there and the food is horrible and they don’t answer the call button when you push it. The carpets are stained and dirty and the management doesn’t care. I would not recommend moving there. A lot of people have left because it’s so bad now.

They did not have enough staff members to care for my Dad. Each day there was a new staff member. My Dad required assistance to get to his chair. A staff member let him fall. We were told he is in assistance living and he should be able do to this on his own He laid in the bed for a week before he was rushed to hospital. I would ask they would say he doesn't want to get up. I got him to read my writing and he said some let him fall. He had to lay there until they found someone to help.

We took my dad here for respite care while we went out of town, and it was a terrible experience. We communicated my father's needs to the administrators but they apparently did not pass along the information to their staff. When they performed his evaluation, they hardly talked to him and barely evaluated his movement so they rated him at a lower level of care than he needed. His direct care staff were rude and unsympathetic, and he felt they did not like him and he felt they were angry at him for needing help. I ended up having to cut my trip short to come home and manage his care until we could get him back home. When I tried to talk to the staff about him, they each stated "he just needs to get used to us", in my opinion the mentality should have been the other way around. We had high hopes for this place as it came highly recommended by A Place For Mom but it was AWFUL.

They can’t keep up with medication failed to give on time. And then gave it to them too soon. So there for they overdosed them. And had to go to hospital to try and save her life. I would not ever put a loved one in this place.

If I could give it -0 stars I would! They had roaches roaming the halls! Mice cooking the meals! And bats flying around in the upstairs! The rooms have bed bugs the carpet is old and stained! I heard the OWNER yelling at another resident calling her names!!! I was appalled! They were understaffed! Had nurses passing out medications with NO MEDICAL BACKGROUND! These are NOT CNA OR STNAS OR RNS OR LPNS! Just regular people! Over priced and NOT worth a penny! Beautiful land but that is all! No activities no schedule! I feel terrible for the ones living there!

I liked Wickshire Poland on the tour. I went though all this paperwork to get my loved one moved in. I told them everything that was wrong with her. They evaluated her themselves, and they said they could take her. Then, when it came time to move her in, they said they couldn't take her because she had a wound on her leg that they had known about right from the start.

I had placed my mother here and a couple weeks after she moved in the place was sold. The staff is rude and not professional. I had hoped that when Brookdale took over being they seemed like a good corporation things improved and they didn't. They kept the same staffing and same practices. I immediately moved her into another community but that was a few years ago maybe things have gotten better there.