Burgess-Miller Ventures

It was one place that we hadn't checked out -- somehow it was not on our radar. It was your company that brought it to our attention. And at that time it was one of very, very few that had an opening. Wickshire is a physically attractive facility and very conveniently located. My mom's room was pleasant (especially compared to the brown walls and brown bedspread at [name removed]), clean and fairly large (the other bed was unoccupied) and there were a lot of activities she could have participated in. Above all, I thank you for guiding us to this facility because we were really at our wit's end when you came through.

My loved one does not really participate in the daily activities, so that one is hard to judge. There is a new director here that has been very good. Her name is [name removed]/ She is very response and her aide staff have been good. The food is good as well! I would recommend Wickshire West Lafayette to others looking for assisted living.

All in all, we are satisfied & grateful our friend, who has dementia, is being cared for. And, glad the facility is relatively close. They have done well with, their help in getting our friend settled, friendliness, care, encouragement, attention to residents, always seems there is enough staff to tend to residents, activities.Suggestion to improve- an attending nurse told us memory care residents are not receiving the same (desserts, snacks, entrees) as AL residents. Also, cost of MC is higher than AL.

The staff and community are very nice. Anytime the family has questions or concerns the staff are very prompt in responding to us. There are three meals a day served and there are choices to choose from. There is an opportunity for the staff to handle laundry for the resident. The community does have the ability to assist with medication management, dressing and bathing assistance, and hygiene care.

This place was way too expensive for my loved one and I, it was a beautiful community but also a really big community.

They've been very helpful. I think they take good care of my loved one. There has been a delay in communication between doctors / nursing staff and our family. But we're getting that worked out. And for the most part, it has been a good experience. It's one of the most affordable places we looked into. The facility is clean. They've had some staffing issues but have been hiring new staff. Overall I'm pretty happy with it. And my loved one's biggest complaint is the food.

Overall, it has been a good experience. They are unable to run personal errands or assist in moving into the community. Otherwise, it is everything I expected. The community will only provide transportation to community outings, and medical appointments for the residents. There are three meals a day, and there is one special a day. There is an anytime menu for the residents to choose from as well. The community isn't always able to accommodate my dietary restrictions. It would be nice to have a weekly menu to know what the meals will be, since we have a fridge in the apartment, and we can plan accordingly.

The aides, are not checking to see if the call button is working. They clean the apartment, and do laundry. My loved one seems to like the food, I just wish they had more fresh fruit. We picked this community because, it was close to family, they had an apartment suite with a wooden deck, and pets is allowed.

Dad moved in and was seem less. Associates at Wickshire are working with us on things. Associates made me feel like dad was welcomed and that they will take care of him well.

I would tell others that they have really good communication between the staff members and the family members - they always keep us well informed. We would recommend Wickshire Poland to other families looking for care.

Wicksire Fairborn is a great facility and like it as a whole. The staff are unmatchable and based on our experience so far we would recommend this community to other families.

I would recommend you look at the community. This is a nice place and it would be the right fit for the right person. There are choices for meals. The meal staff bend over backwards to assist the residents. The administration does a great job with the family.

The staff have gone above and beyond in helping my dad. They sit with him and listen to his stories and seem to really care about him.

We chose Wickshire Deer Park because they accepted medicaid and are only 1 of 2 in Cincinnati they went through the extra steps to get covered. The staff have been awesome and are very pleasant to work with. They all know her by name and she has improved since being here. The value for the money is great especially for the quality of care that she is getting, you can tell they truly care. I would definitely recommend them to others who are looking.

We chose Wickshire Fairborn because my mother in law on her first visit liked this one the most out of the ones that we looked into. The apartment sizes here are quite spacious. I think that they could improve on the variety of foods served, they only have 1 choice for meals and they do not gear their menu to special dietary needs. She has been in and out of the hospital and no one ever calls me to check in on her. It is a nice facility but I feel like they could improve on their customer service skills.

Due to the covid restrictions our family could not really get passed the front doors to get to see the inside of the community. When it came to the meals sometimes they were okay, but they always seemed to be very accommodating to our loved ones dietary needs.

I like the individual attention that they give to mom. The communication has improved since the turnover. They are looking to improve the food. It is clean. They are open to families being involved. They are very accommodating.

Overall our experience with Brookdale Springfield has been a good one. It's a nice looking place, and the staff is friendly and helpful. We're satisfied with our choice!

We toured this community when we were looking into care options for our loved one. I thought everything here looked very nice, and all of the staff we spoke with seemed friendly. However this place looked aimed at a more independent crowd than what would have been comfortable for my loved one.

The staff here have been really great. They're always very friendly, and happy to answer any questions or concerns you might have. They keep the place very clean. They were able to work with us on the rent for the first few months while we got my loved ones finances in order, which I really appreciated. I feel like the care could be a bit better here, I'd like it if they would look in on my loved one a bit more often, and give him reminders to put on clean clothes, etc.