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In[date removed] my mother was found unresponsive at Hampton Manor in Dundee, assisted living the morning after a documented medication issue. It took more than two hours after staff noticed she was unresponsive to get her help. They called 911 only after being directed to by my sister. There was a state investigation and they were found in violation and the delay in care documented. There were also multiple medication errors in the two week period she was at the facility, all documented. She was taken to the U of M emergency room, had a stay in the ICU and moved to Glacier Hills rehab. This was the very beginning of the pandemic in the US. We were unable to visit her, she declined with dementia, and we were unable to be with her until she entered hospice in [date removed] and died on her birthday, [date removed]. We believe the inaction and incompetence of the staff significantly hastened her death. I have documentation of the state investigation, medical records, emails, screenshots

I’m not even sure where to begin. I don’t think anyone in that building, mostly being management, knows what to do. Every other month it seems like a new nurse. No one in management seems to ever care about the girls that are care giving and passing meds needing serious help. All they do is announce on the walkies so and so’s light has been going for X amount of time. Every time I come in to visit my loved one, management is always in their offices w the doors closed. One aide in memory care esp after being promised there would be two and the loveliest gal just was fired out of nowhere. Which from the gossip I hear on the floor was not even a rightfully termination. I know families in memory care are not happy. I’m almost to the point where I’d rather take my loved one of Hampton manor of Woodhaven to a completely different company because this place continues to be one disappoint after another. The doors have been open for over a year and seems as if nothing will be resolved.

Not a bit happy at all, poor choice

Please, please do your homework . Check everything , credentials, state reports, and overall complaints! I would never leave a loved one here !

Commerce Comfort Care is totally unorganized. No one at the facility has any idea how to manage or run a place for the elderly. Very few staff, 1 or 2 young aids on weekends. No cook – if there is one, only two days a week. Little to no activities provided, making it very boring for seniors who are mobile/aware. HORRIBLE management. Trying to run the facility as cheap as they possibly can. Many better options of facilities for the same or lesser cost! Do your homework – Commerce Comfort Care is lacking in so many areas. Don’t trust their sales pitch! Take note of the things below if you do visit Commerce Comfort Care. You will be able to see for yourself! - Check weekend staff - Check weekend cook - Check cleanliness - Check management and length of employment - Check number of residents - why so incredibly low - Check for a routine in work (there isn't one) - Workers always sitting around - No follow-up on problems - Phone not answered on evenings and weekends

Commerce Comfort Care is totally unorganized. No one at the facility has any idea how to manage or run a place for the elderly. Very few staff, 1 or 2 young aids on weekends. No cook – if there is one, only two days a week. Little to no activities provided, making it very boring for seniors who are mobile/aware. HORRIBLE management. Trying to run the facility as cheap as they possibly can. Many better options of facilities for the same or lesser cost! Do your homework – Commerce Comfort Care is lacking in so many areas. Don’t trust their sales pitch!

The administrative staff is inflexible, unethical, and money hungry. The everyday staff is amazing and the facility is awesome, it is just the owner. I would recommend to other families as long as you are cash pay. If you are working with a waiver program, then I would definitely not recommend them.

It was a new facility and unfortunately things were getting done as they said they were. My loved ones were here for here 3 weeks and their bathroom was never cleaned once. No one did the laundry, no one cleaned, and the food served was tough and salty. It is a beautiful place when you walk in but that is where it ends. After moving in they wanted to increase my mothers level of care which would increase the rent by [amount removed] a month. There was not one activity done while they were here as well and the excuse was that they were new. We moved our loved ones out after a few weeks and they would not give our deposit back. I know this was happening to others who were there as well. I would never recommend Hampton Manor to anybody.

The facilities are nice because they are nice and new, however you shouldn't judge this facility by the looks. We found that my Mother was not given her medicines, her room became filthy as they didn't clean it, they covered up a lot. Often her laundry was not done according to schedule and she had to sleep in her day clothes. We hired a lawyer and he stated that he had many clients whose love ones resided in Brighton Manor. There is major turn over in staff. Many are very unexperienced. They didn't know what compression socks were. No one has a four year college degree. There are no nurses on staff, and even the directors have very limited education! They share staff with assisted living and memory care, so there isn't enough staff.