Build Senior Living

I would recommend the community to others for their loved ones. They are a brand new community, and still working things out. The food is good and they have gone through a few chefs. The quality of the food is good as well.

Communication between the staff and the families could be better. The response time between calls could be shorter. I would recommend this community to others

I don't think they are open just yet but I did tour during the open house week. WoW is all I can say. What an awesome place and who wouldn't want to live there. The details are unbelievable. I will definitely revisit to show my Mom.

Apartment size was good. She had a 2 bedroom but very dark. The shepherd down program from independent to assisted living was a bonus. The medical staff was an issue. Lack of communication, misplacing her medications for days without t notifying me, constant change of staffing were all issues. The setup was nice but [name removed] wasn't fully ready to be in independent living and not sure she embraced all of the activities. Unlike harbor health where they knock on your door for every activity and meals to ensure a good experience. She is doing very well at harbor health. Overall, I was not happy with Hampton Harbor mostly because of the communications as I am POA.

They only shower my dad twice a week. I had to complete paperwork twice as they could not locate the first batch. They are responsive when I bring up concerns. The facility is beautiful and very clean I would recommend them as they are responsive. The care staff is very friendly. My dad just required a lot of care.

The facility is very clean and the meals are great! I do think staff need to make sure the residents who need help are clean and presentable.

Room was nice .They provided bed, dresser and nightstand. Community fee was waived. Personal was nice and friendly. Most of the personal are very nice and try to do their best but facility seems to be continually short handed. Showers are not given as scheduled, meals are cold.

My mom was supposed to be on a salt free diet, the facility did not cater to hers or any client that has special dietary needs. Medications were dropped off which she seldom took unless someone was there to have her take it. Mom was admitted to an assisted living facility there was very little assistance given. In total her care was very poor considering the cost. I believe that she would have lived longer had the care been better. It was a very nice looking facility, but more for independent people.

I also visited Hampton Manor, which is a smaller facility, in a good location. It's very nice, and the price was within our budget, and even at the lower end, but they don't allow motorized wheelchairs or scooters, and the other places do. My mother-in-law is pretty much wheelchair-bound, so that was important to her. Hampton Manor is also fairly new, and didn't have the licensing I was looking for. They are also less welcoming to visitors (at least in my opinion), They do have a pool, which may be important for some people.

Facility is great. Clean, open, minimal residents at this time. However, there is very little staff and you will have a hard time reaching anyone by phone to check in on our loved ones and will stand at the door for at least 10 minutes to be let in each time.

There seems to be a changing of the staff members and that concerns me some. Although the everyday staff that I have had contact with have been very friendly and helpful. Overall the experience has been pretty good for us.

This was not the right fit for my loved one.

The place looks nice, but they don't know how to take care of someone unless they're quiet little old lady. They baker acted mom twice. Both times I paid the monthly fee even though she wasn't at the facility that month but in the end, they wouldn't give me a break and charged me till the 11th even though we were out on the first they also sent me someone else's health records by accident, which I would think violates HIPAA regulations.

There is not continuity of care. Slow to respond to help alerts and poor management. We would Absolutely NOT recommend this community to other families.

I had an aunt that was put into the memory care unit here and she got horrible care. Most of the aides were really nice, but they just aren't trained well at all. My aunt was left locked into a chair for days on end. The building is very pretty, but you have to look past all of that stuff. Friendly staff and pretty buildings are still not OK when the care is poor. I would suggest going to a different facility and would probably steer people to residential facilities where the care is much better and the costs are lower.

The staff was always nice, but my mom simply didn't get cared for the way I would have expected her to be. She was sent to the hospital 3 times in 3 weeks, left in a Geri-Chair for 24 hours and days at a time and supposedly given a skin assessment but had a pressure sore pad on her butt from the hospital 10 days after being taken in. BE AWARE, this facility has no licensed staff members (no RNs or LPNs) as it is considered a non-skilled facility. I brought up the care concerns to the Executive Director who got upset with my verbiage and told me he would talk to the staff. He called me a few days later and we got into a heated argument with him stating he would just throw my mother out without having to wait the 30 days. Sure enough, he did. The facility sent my mother to the hospital for a UTI and while i was with my mother in the ER they called stating they wouldn't allow her back in the facility.

Management is untrustworthy and difficult to deal with. I would never take a loved one there again.

Most of the staff was friendly and helpful but they seemed to always be short staffed. Management was not very friendly at all. The food was almost always cold, not good choices for meals. They served a lot of chicken. No outside activities/outings. My dad thankfully has been able to move back home.

They are good at sales but they do not deliver what they sell without someone hounding them and constantly complaining. They also are not truthful. My mother was in hospice while there and several times we discovered they did NOT administer her medication or change her diaper. It was disgusting.

Care team has been great but upper management/owner does not seem to have patients'/residents' welfare and best interests in mind. My parent does not receive consistent showers and bathroom assistance. In order to ensure my parent's hygiene, we, the children of said parent, are bathing and toileting our parent on a regular basis, which is the STAFF'S JOB. This is what our family is paying an exorbitant amount of money for...to ensure our parent is clean and taken care of. Food is very low quality and not as healthy or nutritious as it could be. LPN has been very lazy, unhelpful and inadequate. . Please do not be deceived by the beauty of the facility; this senior residence is below par on every level in how it treats its residents and the "care" it provides, which are not up to the standards of its costs. Some of these issues are definitely the fault of upper management. it's sad that our parents worked their whole lives only to be treated with no dignity or respect.