Build Senior Living

The administrative staff is inflexible, unethical, and money hungry. The everyday staff is amazing and the facility is awesome, it is just the owner. I would recommend to other families as long as you are cash pay. If you are working with a waiver program, then I would definitely not recommend them.

The facilities are nice because they are nice and new, however you shouldn't judge this facility by the looks. We found that my Mother was not given her medicines, her room became filthy as they didn't clean it, they covered up a lot. Often her laundry was not done according to schedule and she had to sleep in her day clothes. We hired a lawyer and he stated that he had many clients whose love ones resided in Brighton Manor. There is major turn over in staff. Many are very unexperienced. They didn't know what compression socks were. No one has a four year college degree. There are no nurses on staff, and even the directors have very limited education! They share staff with assisted living and memory care, so there isn't enough staff.