Build Senior Living

Not a bit happy at all, poor choice

Please, please do your homework . Check everything , credentials, state reports, and overall complaints! I would never leave a loved one here !

Commerce Comfort Care is totally unorganized. No one at the facility has any idea how to manage or run a place for the elderly. Very few staff, 1 or 2 young aids on weekends. No cook – if there is one, only two days a week. Little to no activities provided, making it very boring for seniors who are mobile/aware. HORRIBLE management. Trying to run the facility as cheap as they possibly can. Many better options of facilities for the same or lesser cost! Do your homework – Commerce Comfort Care is lacking in so many areas. Don’t trust their sales pitch! Take note of the things below if you do visit Commerce Comfort Care. You will be able to see for yourself! - Check weekend staff - Check weekend cook - Check cleanliness - Check management and length of employment - Check number of residents - why so incredibly low - Check for a routine in work (there isn't one) - Workers always sitting around - No follow-up on problems - Phone not answered on evenings and weekends

Commerce Comfort Care is totally unorganized. No one at the facility has any idea how to manage or run a place for the elderly. Very few staff, 1 or 2 young aids on weekends. No cook – if there is one, only two days a week. Little to no activities provided, making it very boring for seniors who are mobile/aware. HORRIBLE management. Trying to run the facility as cheap as they possibly can. Many better options of facilities for the same or lesser cost! Do your homework – Commerce Comfort Care is lacking in so many areas. Don’t trust their sales pitch!

The administrative staff is inflexible, unethical, and money hungry. The everyday staff is amazing and the facility is awesome, it is just the owner. I would recommend to other families as long as you are cash pay. If you are working with a waiver program, then I would definitely not recommend them.

The facilities are nice because they are nice and new, however you shouldn't judge this facility by the looks. We found that my Mother was not given her medicines, her room became filthy as they didn't clean it, they covered up a lot. Often her laundry was not done according to schedule and she had to sleep in her day clothes. We hired a lawyer and he stated that he had many clients whose love ones resided in Brighton Manor. There is major turn over in staff. Many are very unexperienced. They didn't know what compression socks were. No one has a four year college degree. There are no nurses on staff, and even the directors have very limited education! They share staff with assisted living and memory care, so there isn't enough staff.