Brookstone Terrace

She was taken into a place where she was the only one without needing memory care. We didn't feel she was placed in the right type of community as she didn't require memory care services and all other residents at the time did require those services. The nursing staff was great overall and really took care of her needs. Mom really tried to help teach them activities like Dominos when she had time.

Stay away. The problem was a complete lack of communication. You could never get through on the phone line. We had a very difficult time getting in touch with our loved one. After 24 days, we removed him from the facility, and he had lost 15 lbs. We were never able to see him. I know it was during Covid, but they weren't even doing window visits or anything like that. We found out that they never did an intake assessment on him, and we didn't even know at the time that they should have done so. The bottom line according to them was my loved one was not a good fit for them because his Alzheimer's was too advanced for them to take care of him. But had they done an assessment, everyone would have known that. They were specifically a memory care facility, so we didn't understand why they felt they couldn't care for him. They asked that we remove him, and we were glad to do so. They didn't return our calls. Every time we talked to our loved one he was crying. They absolutely would not allow anyone to come in to see him, including outside professionals. Once we moved him to another facility, that facility provided window visits and allowed Medicaid personnel to come in to do an assessment, and the insurance company to come in to do an assessment. And Memory Care of Simpsonville would not allow any of that to happen. My loved one looked like a homeless man when we picked him up. He was not shaven. He was in his pajamas. They knew we were coming to pick him up, and he looked like a homeless man.

Placed our last surviving parent in this facility and what a big mistake! If you do not come everyday to check up on their care and make sure they get the appropriate nutrition, your family member is on their own. Witnessed one aid for every 8 patients and if they soiled on their self and needed to be changed, they would have to wait. Many of these patients can not communicate so they suffer in silence. There are also no safety rails on their twin beds. So if they fall, which they will, they will be hurt. So wish we had made other arrangements!