Brookstone Terrace

We are so pleased with the facility and have recommended it to others. A very caring and homey feel and treats patients as guests and caters to their individual needs.

The staff is awesome! They always respond to a call or text within minutes, any time of day or night. Mom was clean & dressed everyday. Room was cleaned daily.

The staff was really friendly and nice. The facility was always clean and did not smell. I really liked the small memory care part and all of the doors had codes so no one could get out or in without it. Mom did not like the food because it was not my dad's cooking. But she really liked breakfast.

I would give them a 5 in all areas. I have eaten there, and the food is high quality. There are activities daily on site. They take field trips often. They assist the residents with any needs. They notify me anytime something has changed (even a cold). Doctors visit patients at least monthly and give me a report. I am pleased that they have a Memory Care section.

They love their residents! Mom was near death when we moved her there and now a year later she is thriving and just celebrated birthday number 98!

I would give 5's for all categories except 4 for food and 4 for activities. When my parents first moved there, there were occasional bus excursions, but they stopped, and my mom especially needed a change of scenery. I would add that the staff communication was amazing. And the love and compassion that all of the staff showed for both of my parents (even though my mom didn't appreciate it) was good for my soul.

Brookstone Terrace of Simpsonville was the 3rd facility my mother tried, and from the moment I took my first steps into the building I knew it was the right place for my mom. It is a clean and beautiful facility full of natural light, beautiful hardwood floors, and quite spacious common areas. All of the residential rooms are large and equipped with a lot of small features I did not expect (automatic lighting for the bathroom areas, furniture if you need it, a thermostat in each room, ect.) The fact that BST offers a mixed residential environment between those just needing assisted living and those experiencing dementia meant that my mother got to stay in the same place, her same room, with the same group of friends as her dementia progressed. This was both a blessing for her, and for myself as the consistent environment was a comfort to me as well. The activities program is amazing, and seemed to really provide something for everyone. My particular favorites were the crafts, as now I have many mementos made by my mother to display in my house. Keepsakes I will cherish forever! My mother's dementia developed alarmingly fast, and I felt I had a lot of support from staff to navigate and process all of the cognitive changes my mother was going through. Furthermore, when it became clear that hospice care would be the best decision for my mom--the Brookstone Terrace Hospice team was able to step in and provide care seamlessly. Mom did not have to move rooms or facilities. Keeping a consistent environment for her felt important and I knew it added to her overall comfort. The BST hospice team is just as wonderful as the regular staff--and both teams worked in unison together to provide around the clock care for my Mom, especially at the end of her journey. By being at Brookstone Terrace of Simpsonville so often over the past year, I have made deep connections with many of the staff. I feel I gained two sisters between [names removed]--as well as an honorary father (the chaplain [name removed], who I now call my South Carolina Dad.) I got to meet many of the other residents, as well as their families--making it feel like friends and family were around every corner. While heartbreaking to have lost my mom, I am so incredibly thankful for the dignity and quality of life Brookstone Terrace/Simpsonville worked hard to provide her. They truly took care of both of us--mother and daughter.

Friendly engaging staff, clean environment, less residents, not crowded, quieter, not overstimulating , more personal

5 for all. The people are very nice, and they were attentive and tried to solve problems if there are any. We would recommend Carriage House Senior Living Community to other families based on the experience we have had.

Everyone who works at Carriage House has been kind, caring, informative, and attentive. My dad feels well cared for. This place feels homey rather than polished. Staff have been responsive to all of my questions and concerns. Dining staff have gone out of their way to accommodate all my dad’s dietary restrictions. The staff are taking the time to get to know my dad and seem to work together well. My dad was hesitant to move into assisted living but has found he’s happy there.

Honestly...a 5 across the board. I am so happy with everything and everyone at Carriage House. My mom is being taken care of in a kind and friendly manner and I have peace of mind. Based on the experience, I have already recommend this community to other families!!

Staff are knowledgeable and attentive each resident's needs. The care is personalized. Fun, engaging activities are the norm daily. The facility is always clean and presentable.

Needless to say, we were very pleased with Brookstone Terrace! Nursing staff was awesome, whoever was available to help a Resident did so. Many times, a CNA not assigned to my father in-law gave him care. They Worked as a team. I worked in the geriatric health care setting for Over thirty years and never saw this!!

Very clean place well laid out most courteous and professional staff you will ever meet. Kept me informed on everything. Lots of things for Entertainment all the people seem to enjoy it seem like all enjoyed the things they had going on the food everytime I was look very good everybody seems to enjoy it.

Wonderful,caring staff. Very clean and well prepared for all residents. We were so pleased at the care of my father in law and how compassionate they all were. Would HIGHLY recommend A Place for Mom and The Carrage House.

Staff is very friendly. There will likely be more activities when the weather gets better. Right now the 3 sunrooms are locked due to the cold. In the spring and summer there will be plantings of flowers and vegetables

I'd say 5 on everything except maybe food. Not that I ever ate any but at one point my mom was supposed to be given finger food because her eyesight was pretty much gone so it was hard for her to use silverware yet when I'd go in there it wasn't what I'd call finger food. It was like raviolis They were very caring with her and at least what I witnessed treated the patients with respect and patience.

My husband has a nice private room and bathroom. We have been encouraged to bring personal pieces of furniture and pictures to make him feel at home. The staff have been extremely nice and caring to both of us.

My dad was admitted post admit for encephalopathy. He was wheelchair bound, barely coherent. The team at Brookstone set me at ease that they would care for him and that I had nothing to worry about, and they kept their word! PT/OT and primary care the nursing and activities staff is second to none. The administration so caring and collaborative. The facility is stunning. I slept well knowing he was in good hands. I am forever indebted to the team here. And they will forever hold a place in our hearts. My dad recovered, better than ever imagined under their care. And if/when he needs AL care again. I’ll not think twice of where to go!! We love you all!! You were there for us in our darkest hour. And because of your support and guidance, we achieved outcomes never imaginable.

If I could give more than 5 stars, I would. Carriage House and their staff have been incredible in helping with the difficult decision to move my grandmother from her home to an assisted living facility. They welcomed her with open arms and made the transition as seamless as possible. My grandfather, who initially stayed at their personal residence, became a regular visitor, joining her for meals every day. When he didn’t show up one day, it was their staff who alerted us, recognizing it was unusual for him. This prompted us to check on him, and we discovered he had fallen at home and was unable to get up or call for help. This revealed underlying health issues, and when he needed respite care, the staff immediately stepped in. They quickly arranged a room for him, allowing him to stay close to her while receiving medical care he needed. The care and compassion they have shown to both of them have been exceptional, and I couldn’t be more grateful for everything they’ve done.