Brookstone Terrace

We've had a great experience with Brookstone Terrace of Simpsonville. Our loved ones have a wonderful relationship with the staff and have started to make friends with the other residents. Both of them are looking so much better. They're eating regularly and taking their medications regularly. Brookstone also does therapy with them. And the staff keep us informed on how our loved ones are doing, which we appreciate.

I visited so many different facilities and when I got to Carriage House, the peace of mind just hit me. The staff has just been phenomenal. It feels more like a retirement community. I knew she would still feel like she had her independence. The response time from staff and the communication has been great. My mom is very happy. She has made friends, she loves the staff, the food, really everything about it. They do a great job with her care and they have tons of activities provided for all of the residents. I know that she is safe here and I would absolutely recommend them to others.

I'm very pleased with them. It was the best decision we made for my grandmother. We have no regrets. I know that my grandmother was very pleased as well. The level of care and compassion that is given there is immeasurable. I can't say enough good things about the staff. They are phenomenal. They were loving and comforting when my grandmother passed away. The food is amazing, and they fed us when we were there often towards the end. The activities leave a little to be desired, but when you factor in the limitations due to Covid, it's completely understandable.

It's a great place. I have no complaints whatsoever. The care is excellent. The food is delicious. And they have plenty of activities and things for the residents to do.

Our experience with Brookstone Terrace was the best, they answered every prayer that we had. We have nothing but wonderful things to say about this community, there is no doubt in our mind we picked the right place for our loved one. Even when my husband passed, they were just absolutely wonderful. Not only did they show him love and care, but every time I came to visit or my family, they showed us that same love and care.

I moved Mother a few months back due to lack of sufficient care where she was. Her present residence has been wonderful and her care has improved considerably.

I would tell others this is the idle place for your loved one. The care they give my loved one is superb. My loved one enjoys the food, and when I've eaten there it has been really good. Some of the activities available are dodge ball using balloons, yoga, and more for the residents to choose from.

I think from the beginning, the staff was extremely helpful. We've not had any experience beforehand with senior living, and they were very welcoming and informative and gave us a good understanding of what they offered. So we were very comfortable bringing our mom there. I imagine because she came in in the midst of the pandemic that things are different than they were beforehand. They arranged for us to have outdoor visits and first, and then indoor visits. They've always worked with our changing schedules to accommodate different family members visiting. Overall they're very accommodating, and my mom seems to be comfortable there. She seems much more at peace and much more comfortable. The staff and the aides seem to be very familiar with her. They know her name when we first come in, and they can answer questions about her daily routine. They seem to know her and have a feel for what she needs.

The community goes out of their way to make sure that the resident is calm, and they can recognize when a resident is struggling. The communication is good, but I could sometimes use more info. They are quick to return our calls. I would recommend this community to others.

Overall we are very happy with the people at this community, all of our request from them for personal use had been great, they are very accommodating. The value for this community is good. We are very pleased with how they have handled COVID, they have had no confirmed cases. Our first impression of Carriage House was how nice and clean this community was kept, and the willingness of the staff to show us around was great. We also appreciated their willingness to answer all of our questions, sometimes it wasn't always the correct answer but they still answered out questions. The rooms are this community are more than adequate.

We chose this community because they had a lift that my dad needed and they were one of the only facilities that could provide this. My dad is in a bigger room and it is a very nice size. They serve the food restaurant style, they have a menu with choices for the residents. My favorite part about this community would be the friendliness of the staff members and knowing he is taken care of. I would recommend Carriage House Senior Living.

We chose Carriage House Senior Living because of the cleanliness of the facility and the accommodations they were able to provide. The room sizes are adequate. My favorite part about this community would be the location, it is out by a lot greenery. I would recommend this community.

The most important thing is that what they offer is what they deliver. They are very transparent and they live up to what they promised. I toured several other communities and they did not compare to Carriage House. The food is exceptional food. Rooms could be a little bigger but they work for what my mom needs.

[Name removed] was very forthcoming with information and answered all questions my sister and I had.

I can't say enough good about Spring Arbor. They have gone above and beyond to help me with my father and his journey with Dementia! They have even given me so much information to help me understand this awful disease! The best thing they gave me was a book titled, "Learning To Speak Alzheimer's"! Anyone out there experiencing this disease right now, I highly recommend getting a copy of this book! It answers so many questions and gives real life experiences. My dad started Spring Arbor in Assisted Living, and a terrific value I might add. But, being his only family member available and my own health challenges with MS, I didn't have any available funds to help with his finances. The team at Spring Arbor was so very compassionate. I had never been through anything like this in my life, and through many searches and facility tours, I quickly received an education! All I knew was my Dad needed more help than I was able to provide him at home, and neither of us could afford it! At my rowes end with many tears, Spring Arbor's staff kept telling me to take a deep breath, calm down, everything would be okay. They made it okay! My dad was there a short while and needed to be moved to memory care! Oh my gosh! That's even more money, which I didn't have! Again, the Spring Arbor staff so concerned about me, took my dad on in memory care to help me! God's angels, is all I can say! Now, sad to say, his Dementia has advanced even more, and Spring Arbor can not supply the level of care he needs now, they just don't have the "extra" staff to supply that. He needs a sitter with him 24/7 until I can find another skilled nursing facility to take him! Of course I would have to pay for that! Since being put at Spring Arbor, I haven't found any more money nor won any lottery! So, again I can't pay for that! Again, Spring Arbor came to my rescue and provided an outside caregiver 24/7 for 7 days hopping to help me till I find another facility to care for my dad!! All I can say is, God is GOOD, and Thank You Spring Arbor! You are truly Angels!

We toured this community on a whim, and we were blown away. As soon as we walked in we knew this was the place for our mom. The feel is indescribable, we just felt so comfortable and at home. We were greeted with smiles, and you could tell every staff member valued us and appreciated us being there. We found out the owner is local and is actively involved which is a rarity. We moved mom in 3 months ago and could not be happier with our decision.

I am very black and white with my words and don't like to sugar coat things. I would rate this community at a 5. I was very pleased with their cleanliness, friendliness and overall everything.

very clean very organized, thorough and efficient very friendly and personal great relationship with employees and residents

It has been going very well for us, I think he's been thriving since he's been there. Surprisingly he's been taking part in activities and going on outings, that was something he didn't even do when he was at home. I like that they keep contacted with us as family and let us know what is going on, I don't have any complaints as of now. It was very close to us a nd the rooms were a little larger than their sister facility we looked at.

This is a beautiful facility and the rooms are very nice. The common rooms are also nice and inviting. I wasn't comfortable with the number of doors that would allow my loved one to leave the grounds unsupervised. Memory Care facility, Assisted Living facility.