Brookstone Terrace

I would recommend the community to others for their loved ones. The staff and their caring nature stand out to me. It would be nice to keep seeing the updates coming to the community.

When I first put my mom there they had enough staff and they were attentive. That changed as they got more residents. They don't have enough staff to watch the residents. However its like that at most communities.

They are under staffed. The staff does not interact with residents, stand offshore, it's just a job, 60% of the staff are good, 40% do as little as possible. A great deal of turnover. If they come and get my loved one they will participate they do that 50% of the time. They are reactive and proactive I've been told that all assisted living facilities are in the same boat, the staff pay is low for a difficult job, limited labor pool, more emphasis on bottom line less on quality of care.

The facility was very clean and updated. I misunderstood that it was an all inclusive environment with residents of varied levels of abilities. At times it was too much for my Mom to handle. The food was one of the things that we were told was special, upscale & great quality and it just wasn't.

I would recommend this facility to others, provided the resident is not a serious fall risk.

My Mom is no longer staying at BST of Woodruff because on [date removed] she fell & broke her hip. They wouldn't have her back there unless she had 20 days of rehab & her insurance would only cover 14 days. When she initially went to live at BST my Mom was Independent with dressing & bathing but when she got COVID in Oct she declined physically & cognitively and they left her level of care the same when she needed a lot more one on one attention. The staff is very sweet, very friendly, but they are sparse & if your person needs increased level of care they say they provide whatever is needed at no additional charge but unless they are unsafe the staff just lets them be, staying in their room with little interaction. I would recommend BST of Woodruff only for high functioning individuals who need basic supervision or medication management for safety

My family and loved one had an average experience. Everyone seemed friendly. We would recommend you ask lots of questions and tour each community well, before committing to a single one.

My husband was only at Brookstone Terrace 2 weeks. He escaped from the emergency door on 2 occasions. The second time he was discharged on the spot. I had to make an appointment to get his things the next day. They called a deputy who transported him to our home, even though he has dementia with aggressive tendencies and had attacked me there. And previously threatened others at our community. One of the worst days of my life. Since then my attorney said I could have initiated a lawsuit, as the law says one is to have 30 days to locate another facility after their loved one is evicted. Thus, in my heart, I cannot recommend Brookstone Terrace to others. Personally, it was a nightmare.

The executive director is the absolute reason we selected this facility. We met with him and he said all of the right things- he was very impressive and developed a lot of trust with us. Within a month we had issues and we never heard from him and he was nowhere to be found. Not only that, he seemed noninterested and he did not seem to care. There were a couple of people who were great and went above and beyond. It was just the management that we had an issue with.

This was not a good fit for my loved one. I would not recommend this place.

This place is definitely more for assisted living residents than it is for memory care residents. They were doping my loved one up to the point that her personality changed drastically when I removed her. She wasn't the same. They should NEVER be able to do that again. They actually lost my loved one in the woods for an hour. Then started sending her to the ER hospital because they couldn't deal with the mood swings she was having.

If we could give the overall experience, quality of care and value a cost a 0 we would. What we think they could improve on would to be give the truth about what they will do and what they will not do. We would never recommend this community to other families.

No housekeepers No laundry Very limited staff

She was taken into a place where she was the only one without needing memory care. We didn't feel she was placed in the right type of community as she didn't require memory care services and all other residents at the time did require those services. The nursing staff was great overall and really took care of her needs. Mom really tried to help teach them activities like Dominos when she had time.

Stay away. The problem was a complete lack of communication. You could never get through on the phone line. We had a very difficult time getting in touch with our loved one. After 24 days, we removed him from the facility, and he had lost 15 lbs. We were never able to see him. I know it was during Covid, but they weren't even doing window visits or anything like that. We found out that they never did an intake assessment on him, and we didn't even know at the time that they should have done so. The bottom line according to them was my loved one was not a good fit for them because his Alzheimer's was too advanced for them to take care of him. But had they done an assessment, everyone would have known that. They were specifically a memory care facility, so we didn't understand why they felt they couldn't care for him. They asked that we remove him, and we were glad to do so. They didn't return our calls. Every time we talked to our loved one he was crying. They absolutely would not allow anyone to come in to see him, including outside professionals. Once we moved him to another facility, that facility provided window visits and allowed Medicaid personnel to come in to do an assessment, and the insurance company to come in to do an assessment. And Memory Care of Simpsonville would not allow any of that to happen. My loved one looked like a homeless man when we picked him up. He was not shaven. He was in his pajamas. They knew we were coming to pick him up, and he looked like a homeless man.