Brookstone Terrace

Beautiful facility. staff not as attentive as need to be. This was the first place my mom lived when diagnosed w/ dementia/ alheizeimers. She lived there for almost 2 years.

Our family had an in person tour and overall it was just not a good tour experience

It is a wonderful community but they really need to make some improvements. The friendliness of the staff really depends on the shift as well as the care that is being provided. The manager on the memory care side also yells quite often at our family so that could stop. Our loved one does really enjoy the meals and dining service the cook does do a wonderful job. The first couple of months there was no air conditioning on our loved ones room so it would get up to the 90s, and when it was put it the room would drop to the 60s. The nursing staff could also right down all of their procedures that way all of the staff know what to follow.

They really could use more staff . The staff they have great but they need more great ones . The faculty is beautiful but it needs a deep cleaning. We were told how great the food was but that is not so . There has been several times in the past few weeks that the staff has made him a sandwich because he couldn't eat what they served . I hope this helps in some way.

Overall experience was poor. My Dad fell the first night and sent to Hospital. Would not allow sitters even though my Dad was very mobile and prone to falling. Poor communication with the family. Facility was clean and nice. Not sure about the food.

The care is basic. If you want sufficient care, you'll need to take your loved one elsewhere for services. They're also happy to kick someone out for being combative due to a UTI they didn't treat or notice until she went nuts.

It left a horrible impression on us, and we are glad dad will be cared for elsewhere. We were happy with everything for about a year. Then out of nowhere they discharged my dad and left us scrambling for care. And upon review I believe what they were accusing him of was a direct result of them not having adequate policy and procedures.

My husband was only at Brookstone Terrace 2 weeks. He escaped from the emergency door on 2 occasions. The second time he was discharged on the spot. I had to make an appointment to get his things the next day. They called a deputy who transported him to our home, even though he has dementia with aggressive tendencies and had attacked me there. And previously threatened others at our community. One of the worst days of my life. Since then my attorney said I could have initiated a lawsuit, as the law says one is to have 30 days to locate another facility after their loved one is evicted. Thus, in my heart, I cannot recommend Brookstone Terrace to others. Personally, it was a nightmare.

I would tell a freind about what I had issues with but tell them it could have been because they didn't like us. On a positive note [name removed] was extremely helpful and caring. . A Place for Mom is a great organization and I thank you for your help.

They continually lost her belongings and blamed it on being a memory care facility. The staff was not easy to be found. The residents were often by themselves. The supervision definitely needs to be improved. The medications were always given without explanation.

Carriage House was a disappointing tour. The rooms were is disrepair and the closet doors were off the rails. We were surprised the community showed us the room like this. In addition the tour guide was talking down about another community in the area.

That is a terrible place! My mom was not taken care of, they ordered meds she did not need and I now have to battle with them because insurance refused since she had them on hand, and she had hand mark bruises on her arms. We paid an extra $[removed]/month for them to "assist" her with every 2 hour bathroom/depends checks which rarely happened and she was frequently in dirty depends that led to irritation, understandably. They are in the news for abuse, wish I had known that prior to our move. I would NEVER recommend this sit!

Some of the staff (1 or 2 of them) were good, but mostly they were disrespectful and had an attitude! We had private caregivers there to help out, and the Brookstone staff was very defensive. There were a few times my dad was put to bed in his street clothes. He declined pretty quickly once we moved him there, and he passed away in March.

My loved one was here for a very short period of time. They were extremely understaffed. It was not a good experience, and was a really horrible experience. What we were promised, as far as care services, was not delivered. We found my loved one wandering in the facility looking for the restroom, and no one was around to assist her. We also had issues with my loved ones medication, in which it was not received in a timely manner because they were short staffed.

The executive director is the absolute reason we selected this facility. We met with him and he said all of the right things- he was very impressive and developed a lot of trust with us. Within a month we had issues and we never heard from him and he was nowhere to be found. Not only that, he seemed noninterested and he did not seem to care. There were a couple of people who were great and went above and beyond. It was just the management that we had an issue with.

The list for improvements is too long. I would not recommend their memory care facility. I picked this community, because of their promises to take care of my loved one. It was great the first month, then it went downhill.

My loved one lived here and it was not a good experience. Even from the tour, I maybe should have known. I had a scheduled tour and arrived on time, but was left to wait for an hour while the tour guide worked on something else. The tour guide didn't acknowledge me or tell me that there would be a delay. The receptionist felt bad and eventually brought me a brochure and other reading materials about the facility to look over while I waited. My loved one started in Assisted Living and was then moved to Memory Care. He missed several days of medication due to confusion about administering the medication. His bed in the Memory Care unit smelled terribly of urine, we noticed it the first time we walked in. Just not a good experience. They list themselves as a five star facility, but that was definitely not our experience. They advertise that they're very interactive and engaged with residents, but I saw no evidence of that. I saw the opposite. My loved one wasn't happy here. Even after bringing him home, he would tell me that I had no idea how horrible this facility was. I would not recommend them to family and friends.

This was not a good fit for my loved one. I would not recommend this place.

This place is definitely more for assisted living residents than it is for memory care residents. They were doping my loved one up to the point that her personality changed drastically when I removed her. She wasn't the same. They should NEVER be able to do that again. They actually lost my loved one in the woods for an hour. Then started sending her to the ER hospital because they couldn't deal with the mood swings she was having.

If your loved one has dementia and medical issues this is not the place you want to place them. After two covid shots and two trips to the hospital, mom ended up with many medical issues. These issues could not be handled by the Memory Care facility. They are continually short handed Resident Assistants (not CNA's) and one Med-Tech at times that has to work the Assisted Living and the Memory Care residents. Short staff caused temporary helpers to be called in........remember these are our family members with dementia..........new faces coming in room to do changes and other ADL's made mom anxious and stressed. "who are these people" those new helpers were not recognized by the residents. Because of mom's medical issues she was left in her room most of the day.