Brookstone Terrace

My loved one was here for a very short period of time. They were extremely understaffed. It was not a good experience, and was a really horrible experience. What we were promised, as far as care services, was not delivered. We found my loved one wandering in the facility looking for the restroom, and no one was around to assist her. We also had issues with my loved ones medication, in which it was not received in a timely manner because they were short staffed.

The executive director is the absolute reason we selected this facility. We met with him and he said all of the right things- he was very impressive and developed a lot of trust with us. Within a month we had issues and we never heard from him and he was nowhere to be found. Not only that, he seemed noninterested and he did not seem to care. There were a couple of people who were great and went above and beyond. It was just the management that we had an issue with.

The list for improvements is too long. I would not recommend their memory care facility. I picked this community, because of their promises to take care of my loved one. It was great the first month, then it went downhill.

My loved one lived here and it was not a good experience. Even from the tour, I maybe should have known. I had a scheduled tour and arrived on time, but was left to wait for an hour while the tour guide worked on something else. The tour guide didn't acknowledge me or tell me that there would be a delay. The receptionist felt bad and eventually brought me a brochure and other reading materials about the facility to look over while I waited. My loved one started in Assisted Living and was then moved to Memory Care. He missed several days of medication due to confusion about administering the medication. His bed in the Memory Care unit smelled terribly of urine, we noticed it the first time we walked in. Just not a good experience. They list themselves as a five star facility, but that was definitely not our experience. They advertise that they're very interactive and engaged with residents, but I saw no evidence of that. I saw the opposite. My loved one wasn't happy here. Even after bringing him home, he would tell me that I had no idea how horrible this facility was. I would not recommend them to family and friends.

This was not a good fit for my loved one. I would not recommend this place.

This place is definitely more for assisted living residents than it is for memory care residents. They were doping my loved one up to the point that her personality changed drastically when I removed her. She wasn't the same. They should NEVER be able to do that again. They actually lost my loved one in the woods for an hour. Then started sending her to the ER hospital because they couldn't deal with the mood swings she was having.

If your loved one has dementia and medical issues this is not the place you want to place them. After two covid shots and two trips to the hospital, mom ended up with many medical issues. These issues could not be handled by the Memory Care facility. They are continually short handed Resident Assistants (not CNA's) and one Med-Tech at times that has to work the Assisted Living and the Memory Care residents. Short staff caused temporary helpers to be called in........remember these are our family members with dementia..........new faces coming in room to do changes and other ADL's made mom anxious and stressed. "who are these people" those new helpers were not recognized by the residents. Because of mom's medical issues she was left in her room most of the day.

This place just looked depressing, and was not clean. There was a noticeable odor, and the people just didn't look well cared for in general. I didn't stay long enough for a tour, as I could tell this wouldn't be a good place for my loved one.

My experience while l was there some staff need training AD barely come out the office [Name Removed] is worst director she keep messing going [Names Removed] are beautiful people it's too much favoritism At end of day Brookstone have hand full good workers

I would NOT recommend Brookstone Terrace of Chanticleer to anyone, except to say look elsewhere.

This new mgmt has driven an excel l ent memory care into the ground. They've lost [removed price] of my husband's belongings. Things like a specific walker, clothing, expensive [removed price] wheelchair cushions. The mgmt claims they are not liable for personal things. 3rd shift has 1 care provider for 30 residents. My husband's were on 3rd shift. They didn't even call me when he was taken to the ER. The ER doctor called me next morning. New mgmt raised prices, provide patient coverage. You even have to provide you t own sheets, blankets towels and all soaps. Place looks nice on outside and lobby. Staff doesn't return VM's, text msgs left when inquiring about relatives well being. When this place was owned/run by The Oaks at Chanticleer, it was wonderful; staff and mgmt cared and it was evident.

We would not recommend Brookstone Terrace with the current administration. [name removed] does not have adequate knowledge for her position. [name removed] completely ignored a court order that directly put our loved one in jeopardy because she "sees the best in everyone." The staff only wanted to over medicate our loved one and became upset when we questioned or refused additional medicines. Since we moved our loved one from Brookstone she is more alert, more engaged in activities AND conversations, more oriented, and much happier in general. We have even been able to discontinue some of her medications WITHOUT having episodes of anxiety or agitation. Moving our loved one from Brookstone Terrace was the best thing we could have done. She is thriving more now than she has in the past five years.

The facility didn't provide care. They just took our money. There is a "Director of Nursing" who is an LPN. There are no other nurses in the facility. Lots of staff turn-over, with no method of identifying the client to ensure they are giving the right client the right medication. Very poor communication. They sent my husband to the ER on two occasions, and I wasn't even notified.

The experience was horrible. They were not equipped to handle my mother in law. They assure us that all their staff was trained to handle dementia and Alzheimer's patients and they were not. They did not know how to redirect her when she would get upset/sundowning. One of their med tech was given personal information about my mother in law to other people in the family without our consent. She had an incident where she was arguing back and forth with an aid.

If we could give the overall experience, quality of care and value a cost a 0 we would. What we think they could improve on would to be give the truth about what they will do and what they will not do. We would never recommend this community to other families.

They did not offer any activities. They don't really care for the patients. It was not a good fit for my loved one. It was a horrible experience, and there was a lot of issues. They were not kind people. My loved one did not like the food, and often we had to take meals to my loved one. Sometimes they did not give my loved one water. Things were missing from my loved ones room. They did not take care of the patients, and were not attentive.

They can't do anything right. Before my loved one died, in his last day the care provided was not acceptable. They did not respond to my loved one needs, they did not have the correct equipment needed to take my loved ones vitals and often had to borrow my fathers. The food was often cold, what ordered is what not what my loved one received, if you ordered an item the second time around it is not the same food item as the first time, the food was very inconsistent. I would not recommend this community to anyone.

They need to improve on, the way they charge residents for things. I would advice other families to, verify and understand what they will be billed for.

No housekeepers No laundry Very limited staff

My husband was only at the community for about a week before he fell. I asked the staff to please keep an eye on him the day he fell. I do not think they were able to provide him with the proper care he needed. The food was ok and they did keep the community clean. They did not encourage the residents to eat. I would not recommend this community.