Brookstone Terrace

Our tour at Carriage House went very well. The lady that met with us was very helpful. The facility was nice. It was a bigger facility though, and not memory care-specific. And the residents in their memory care unit just didn't look engaged like they did at other places we visited.

Good community jus the distance was the factor.

When I came to tour, I really liked the location of the facility and felt it was a safe environment. It seems like they always have something going on, they have a calendar with all of the activities provided. Whenever I have questions or concerns the administrative staff are always very easy to reach. They are proactive with covid protocols and they are keeping the residents safe. I would recommend to others looking.

This was a very nice facility it just was not the best for my loved one.

Spouse is client and has parkinson with dementia and the CNA's and med-techs on his area are very caring and treat him with respect (as if it were their own Dad) and they redirect as needed. The facility is changing management and we now have a new Exec. Director and are wanting more hands on deck. They have reached out presently. Facility is always clean, and clients also. *A Place for Mom - phone personnel were helpful.

We chose The Haven because of the availability that they had at the time and comparable prices to others in the area. The room sizes at the facility were private and good size. I think once they change management and they hire appropriate staff for what they need, it will be a great place.

I would recommend the community to others for their loved ones. The staff and their caring nature stand out to me. It would be nice to keep seeing the updates coming to the community.

Our family did a virtual tour and they did a good job, however a lot of things we saw virtually were just hard to get a good feel for. We wish we could of experience the community in person.

Sometimes the communication isn't as good as I would like. Overall it is a better than average community. Every time I've been there in person, the staff are above average. Sometimes it can be difficult to understand some of the caregivers over the phone. Some of the furniture that are in the resident's rooms are dated and worn.

The activities are well planned out and they have a great variety of food. The cleanliness needs to be better but the staff is really friendly. I would definitely recommend this community to others.

We chose this facility because my mother in law needed a hoyer lift and this facility provided that. I would want others to know that the activities were great. They did a lot of encouraging which is what she needed. The food could have used some improvement, but based on the money we were happy with where she was at the time. I gave the cleanliness a lower score because when we went to visit they left soiled clothes in the bathroom or soiled napkins or wipes around the room. There were often no trash bags in the trash cans. Overall, I would recommend the community.

We chose this community because of the location and they only allow 14 in their Alzheimer's unit, so we like the ratio, it is more individualized care and every morning they do their hair and nails. The room sizes here are very large, they have 2 to a room but they are spacious. I have not eaten here but my mom seems to love it. Since COVID, we are able to make appointments and have porch visits Tuesday-Saturday. My favorite part about the community so far has been the care she receives, she seems happy every time we see her. When we could go in before covid, we could interact with the residents and they seemed happy and they all got along.

Offers a farther location with acceptable care in an older, smaller traditional assisted living facility. Provide more tiered care levels.

[Name removed] was helpful and informative in considering needs and resources. If it was just one parent would definitely consider this residence.

My loved one has only been here a short time, but so far things have gone very well! They really put a lot of effort into making her feel welcome. I think they do an excellent job in terms of the care, the facility itself is nice, and they even do a good job with the food!

The facility at Carriage House Senior Living Community is incredibly clean. The staff there is friendly, however I don't feel that they give the residents the level of time and attention that they should. During the short time that my mother in law was there, she had to wait a long time to get her medications, for example. Everything else is fine.

They do a very good job overall at The Haven in The Village. It is a community specifically geared towards memory care, and it is the best that I have seen. The room layout and decoration of the facility make it an easy place for those with memory issues to navigate, and the staff seem very well versed and trained with the sorts of issues their residents are facing. They also have a good variety of activities to keep everyone active and entertained.

Our Grandmother is a new resident at Carriage House, but so far we have been very pleased. Magnolia, the Evening Receptionist, is very caring and concerned about all the well being of the residents (and their families), and has made the transition for us much less stressful!!

The only negative experience we had was that it was it hot. The air conditioner had broken in my loved one’s room and that just left the room very hot. There is enough parking. The staff is very friendly and that was their best feature.

Nice Assisted living and recent renovations to Special care/Alzheimers unit make it nicer. But still a marked difference between the two sides. Mom has lived on both sides and we are happy w/ her placement. They try to meet the residents' needs and are willing to go out of their way to accommodate if possible