Brookdale

Nice looking facility, showing some signs of age. Emphasis on activities a big plus. Executive administrator very responsive to any concerns. Also a very caring person toward residents. Staff turnover is probably comparable to any other facility. The top-down caring attitude is emphasized. Intervention and redirection are used by staff. Nursing care is excellent.

[name removed] was very thorough in presenting the facility as well as assisting our family in making a tough transition when needed. I highly recommend this staff as they seem to go above and beyond for the entire family.

[name removed] and [name removed] have really helped me to get my Father adjusted. Yes, we would recommend Brookdale Pinnacle to other families based on the experience so far.

Staffing at the community is top notch! At the community there are multiple team members that have been employed 5 years or longer. One of the staff members has been there for 26 years! That says a lot about Brookdale North Augusta. Recent renovations to the community with new paint, siding and new furniture! Beautiful!

Building and grounds are kept clean. There's been a lot of recent facility upgrades. Staff is exceptional, from the Director, who is hands-on and VERY involved in daily operations, to the Housekeeping Staff and Maintenance crew. Dining room is first-rate, and food selection/quality is excellent. The range of activities can keep residents very busy seven days a week, if they choose to partake. Prices for individual apartments are surprisingly affordable.

Well, the staff is courteous and attentive. I haven't seen a lot of turnover and it's nice to see the same faces day after day. That gives dad a good sense of continuity. They're very good about calling if his health conditions changed or he has a fall. They're very good at keeping me updated. I get to visit two or three times a week and I just see his room, clean his laundry done and I can tell by the staff's reaction to him that they have a nice rapport. I'd recommend it to anyone.

Only drawback is lack of licensed nurses after 7 pm. So if needs help with bedtime medication it's not available and meds have to be taken early. Staff great, very caring and supportive of both resident and family. I would recommend. My sister in law just ended up needing additional services fairly quickly after moving in

The staff is wonderful, the residents are welcoming and there are so many activities to chose from. I definitely would recommend A Place for Mom. It was so helpful.

Phenomenal staff. Always available to answer any questions or concerns. Rooms are a great size.

Very bright and cheerful. No bad smells. Has a library. Staff is helpful and will let you know how your relative is doing . Food is pretty good. You can bring in food for a party.per friendly. Have a lot of programs for the person staying there and also for the family

Keep on doing what you doing! I have been here / years and it is great here.

The staff has been very accommodating to the needs of my aunt. The staff has also been easy for me to communicate with.

My wife and I were researching elder care for her sister who was suffering from dementia. We visited 6 locations each had their plusses. We had narrowed our choice to 2 locations and chose Brookdale Dublin due to: 1. Care offered specific to my sister in-law’s needs and small enough for personal care 2. Brookdale stood out by [name removed] l was our initial contact and we were impressed with her understanding and ability to help us with all of our questions as we have never been through this process before. She was thorough and followed up This made our movement of my sister in-law less traumatic 3. We worked with [name removed], the director, as well He was warm and always had time for us. He also has promptly prepared insurance paperwork. The insurance company commented the thoroughness of his timely paperwork submitted Unfortunately, he has moved on to another job 4. [name removed] was very patient with the difficult process of getting my sister in-law into the home. 5. The staff is very attentive and promptly reacts to needs 6. Finally, the dining services manager [name removed] is a prize to this facility My first experience was the apple pie she gave us on our initial visit. It was delicious ! Her meals follow that as well. Unfortunately my sister in law passed away in January

Great communication, attention to detail, made great recommendations, beautiful facility, excellent meals!! We are thankful!!!

It is private pay. But the money was worth it. My husband had been in and out of many place. But on Medicare insurance beds. This was our first private pay. He died almost 3 weeks from being admitted. Getting back our money just took a few days, getting the unused month and our down payment. Compared to when my mother was in a facility it took months to get the unused money back. I had to put in a formal complaint Into LARA. If people are able to go private pay I would highly recommend it.

Everything besides food and value are 5's. Food and value 4. My Dad is at the highest level and it's really expensive. It's not fancy but the people are really helpful. It stays clean and doesn't smell. Yes I would recommend this community to other families based on the experience so far.

Well organized. Private room is spacious. Controlled enter/exit to the facility.

My mom lived at Brookdale Sevierville for over three years prior to her passing in [year removed]. Although hesitant at first - at age 82 who isn’t resistant to change - mom soon learned to like her room, her neighbors, the staff and I could once again be the son instead of all the other roles that I was assuming The field trips and the food were often highlighted during our visits. Moms and my relationship with Brookdale changed during the last several months of her life. The care and compassion- both medically and socially - adapted to our needs. What a comfort they provided. And comfort and peace are great assets to have. Brookdale Sevierville provided both.

The main thing is that my mom likes it. She loves the food, says the staff and guests are friendly, her room is just right, the social activities are a big hit, and it's bright and airy. Not depressing. From my perspective, the administrative part has been straightforward. Expectations were set appropriately so we're getting exactly what we expected.

What stood out the most is that hey really care about providing the highest level of assistance to their residents.