Bristol Care, Inc.

Assisted living & memory care residents mixed in 12 bed facility, so memory care residents have to be able to find their way to correct Fire exit during Fire drill with loud alarm and fire system lights, this facility would not work for a person who's Alzheimer's has progressed and often needs clues or re-directing to function in a home environment. No secure outside area for memory care residents whom are apt to wander.

We had our family member there a couple of years ago or so. Sometimes, services were great, but often, it was not. There was a lack of staff to actually help our loved one with what they needed. We wish them the best, but maybe they can improve with appropriate changes.

We had our family member there a couple of years ago or so. Sometimes, services were great, but often, it was not. There was a lack of staff to actually help our loved one with what they needed. We wish them the best, but maybe they can improve with appropriate changes.

What is going on at Bristol Manor in Oak Grove? It has become so rundown in the past two months. Staff taking blood at the dinner table with other residents there. HIPAA Violation! Manager laying in bed with other staff and when my brother knocked on door to tell them he was bringing my mother back, one of them yelled “she was saying she doesn’t need any f—-ing help”. I guess they thought it was a resident or something. Kids there with staff most of the time, creating an unsafe environment - For the kids also. Trash in parking lot and by doors. Bugs inside of back door by roach trap not cleaned up. Knocked on door when one resident fell and managers spouse yelled “what do you want”? In a loud, harsh voice. Told them someone fell down and they did come out and help. Bring back [name removed] and give her a big raise! She was serious about following the rules and making sure things were the best they could be!wasnt a commune environment with everyone sleeping there.

Need much better web page! Otherwise, I can't see from a distance (live in Iowa) what your facility has to offer & will then move on to see the pictures of another facility. Please, more pictures! Bedrooms, bathrooms, kitchen, etc...

I was not very impressed with my tour of this community. The community was not very lively, and it was really quite. I met one staff member, and they were friendly. I didn't feel this was the right fit for my parents. It had a dark, and damp atmosphere.

I was not impressed with this community. The community looked run down and there was an odor when we visited. The people we met during the tour were nice.

My 91yo uncle only stayed there a few days. The staff was very nice, but not at all what I had been told before moving him there. They said there would be nursing care available anytime, but this was not the case. As far as I could tell, there were only two staff who worked twelve hour shifts. They could not offer the care my uncle needed. This place is closer to an independent facility. It is not their fault, but more people need to be hired, although the price was very reasonable. I think most people would be glad to pay more for better care. I feel bad for the two ladies who ran themselves ragged.

We did not go inside. Outside looked unsuitable. Very small. Area around the building under construction

There are no activities unless the residents do something on their own. The rules constantly change to benefit the staff. I've asked for a copy of the rules and regulations and have yet to see a copy. The food is terrible. For example, numerous times during the week they serve fish sticks, generic brands of chips, hot dogs, and cold cuts, anything that is cheap. Many times the residents have to leave the facility (if they have transportation) to get something decent to eat. The ones that can't leave have no other choice. Many repairs are needed but there is a two to eight week wait before the maintenance team show up to fix things. Sometimes, the repairs are never made. Staffing seems to be a problem as there is a huge turnover. My loved one will not be staying there much longer!

My mother got confused and stopped drinking water , because they did not properly take care of her she continued to not drink water and became emergency status dehydrated. Instead of helping her or calling the EMS , they called me and told me I had one hour to come pick her up !!!

When we tried to put my loved one in there, we asked if they served diabetic diet and they said that no they did not, but they do serve a balanced diet. When I saw the menu however, I would seriously disagree with them, and this was at a point when my loved one was having some issues with his blood sugar.

My father spent over a year in this facility. At first we just loved it. The 'apartment' is wonderful for the price, it was always clean. Staff would come in and wipe off the counter top and laundry was always freshly washed and folded. I actually thought of Sherry as family. However, within the last 6 months things changed. My father was sent to the hospital several times without me being informed even though I am his POA. I would tell Sherry to just give me a heads up and over and over again my request continued to be disregarded. We started to notice Sherry was becoming agitated at dad for falling for or for complaining of not feeling well. Prior to moving my father out of the facility a family member was notified by a visiting home healthcare nurse that dad had been again taken to the hospital by ambulance, I called and requested a call back. It never happened until I called the main headquarters. I have the message she left on my phone still complaining of how my father soiled himself and the floor and she was too busy to call me back. If your family member can fend for them self this place isn't bad. But if they need some special attention don't do it. [removed]

Bristol used to be a warm loving environment, with great food and loving help. Unfortunately that has changed dramatically July 2018. New managers. Don't put your loved ones here.

Bristol Manor was nice when they had [name removed] as Manager she actually cared and did things correctly. [name removed] the current manager does not care, leadership does not care either, they have given the wrong meds on multiple occasions, they do not follow basic safety protocols, meals don't meet basic balanced meals. DO NOT RECOMMEND AT ALL!!!

My dad was there for a week and a half, and he was soaked, and yes, he probably shouldn't have been an independent living center. But, instead of the live in staff, clean him up, one of the stuff that works a couple days a week had to go and shower him! So bad that he had sores on his bottom. The staff is horrible. Not just my father, but to all of the residents! When we did our tour it looked great, until my dad was actually there, and then everything went South....

It was a horrible choice in which I had to hotline someone numerous times for elder abuse and the employee would be high while on duty. The company did not listen to concerts and actually stopped answering the phone or returning calls. I would never recommend this place to anyone.

My loved one left Bristol Manor a while back. It was a horrible place. When we left there we had to have a policeman present because the manager at the time was not very nice. He and my husband had words. His room was filthy and never got cleaned. Sometimes they only had toast for breakfast because they didn't have milk and the meals were awful. There were so many things wrong I can't begin to tell you everything. So with that being said it was a horrible experience.

My mom stayed here for a year. There is one staff person and assistance is little to none. Meals are terrible and skimpy. If you want something cleaned, you have to do it yourself. There are no activities and all residents keep their mouths shut out of fear of retribution.

I currently have a family member here and have for some time. 1- Food Allowance is $[removed]/day per resident. If meals were planned and food bought in bulk and planned ahead this might be possible. But this is not the case. Several family members bring in warm hearty meals for residents. 2- Cleanliness, hmmm. Only 1 employee who cleans. They can only do what time allows. Admin REFUSES to clean as they say this is NOT THEIR JOB. 3- Activities- Bingo is played when residents organize themselves to play. Other than that, NO. 4- Safety- Doors are not checked at night, there is NOT an employee who is awake/working at night as required by State of MO. 5- Meds- Meds are rarely correct, NEVER on time and meds are not refilled in a timely manner and some go without meds.