Bristol Care, Inc.

I like their staff and it's reasonable in price, food choices could improve in my opinion. We as a family are NOT happy with the water problem in parking lot. There are NO activities that I see. I'm surprised the city has not looked at water problem in parking lot. We do expect staff to see that medication is took but I've found medication in her room on chair.

Place is kept clean but I have seen roaches and maintenance is not kept up. Sometimes the staff talks down to the residents. One of the staff told me that I need to start taking some of my dad's laundry home and do it. Food is always cooked ahead of time so when warmed up it is always dry. Seems to have a lot of cold cut sandwiches and chips for meals. The residents complain that they don't cook very so they never can have extra and leave table hungry. My dad's grocery bill is ridiculous. They have no actives. Cost is not to bad

This is the only independent living facility in the area that accepts medicaid which is the only reason my dad was able to afford it. It is very small, there is only a maximum of 12 residents at this location but they do have other locations as well. Although it is independent they still help him out with his medications and laundry. He has said that they served a lot of reheated foods. There are not many activities provided at all.

Our family had an in person tour it is an older community so the upkeep isn't the best. The staffing level there is comparable to other places we looked at.

Our family had in person tour and it was fun, but it is smaller so we did not think the more isolated setting would work for our loved one. However the staff did leave a great first impression.

Ratings answered above

The biggest problem we have had is there is a lot of turnover of management at Bristol Manor. One will say one thing and then another will say another, so it has been very difficult. She is content where she is at, but when they keep changing the staff they change rules and it makes the residents upset. I have called corporate multiple times about different things and they say they will take care of it and nothing gets done. Since we have been in the pandemic, we have not been able to go in, but I think they need to provide some place that we can visit with our loved ones so they do not feel so isolated. Aside from these issues, I would recommend if you are wanting a family type environment because that is what it has been. I just do not like that management changes so often.

My mom was there for only a week, she fell the first day. They took our money and did not provide the service they promised. She was in the hospital 3 times in one week. I would not recommend this community.

The community is not what there advertised. My room is not being cleaned once a week like they said they would. The laundry is also sometimes a problem. The food can get pretty slim towards the end of the month. I would recommend this community if they need a place to go.

We have been associated with this facility for several years now (7). We have experienced an unusual amount of employee turnover. We have made acquaintances with several facility managers. Some where able to endure the excessive hours and lack of help better than others. Most, not all, have begun their managing position with enthusiasm and expectations that over the course of vastly extended hours and days became demoralized and eventually left the position with disappointment, moving on with their career ambitions. We have not seen too much company support for the facility to make available activities for those living there. The cleanliness over the years has been from moderate to good. The dietary schedules have also been from moderate to good. As for the care services we have witnessed (through several managers) poor the excellent. At present we feel very confident with the in house facility management.

The meals are good and on time. Employees are very caring and do well by the residents. The building needs maintenance and improvements. The employees work very hard and I feel that at times, they need more help. New furniture was brought in sometime back, but that is the only improvement, I have witnessed recently. Last summer, the lawn wasn't maintained well. I am thankful, that we have an assisted living facility in our community, so we can see our loved one on a regular basis.

The community is charming. Our family member has lived at the facility for several years and we have been satisfied with the care.

Staff members are friendly and adaptable. Meals are usually on time. Peaceful environment.

More of a senior living with mild assistance. also no open rooms as of 4/21/18

We are not happy with Ashbury Heights our experience so far as not been good one. The place is not very clean I have my concerns about the up keeping of the community and it has't gotten better. The facility had one owner that did everything and she wasn't very good at and now there is a new owner and he very hard to understand and the residents aren't really taken well to him. The food is cooked by himself and it isn't that good, but he only cooks what he knows how to. We are waiting to see if things improve with this owner. The location of this community is not a good for our family and things haven't been very good here we are considering other places.

It was ok. Donna is friendly and answered my questions. It was clean; rooms are pretty spacious. The one staff member I met was young, sweet.

Bristol Manor's promotional page is not completely truthful ! At least not with what I know about the location I'm familiar with. They mention healthy meals, I would not consider bologna sandwiches and chips especially healthy which they are often served for lunch. They also mention numerous activities, at this location there are few to no activities or no participation. Also mentioned is help with medications, due to lack of communication or other issues my relative there has had several medication discrepancies. The building is also older and minimally maintained For a lower budget type facility, the overall quality is also low. And what is especially alarming is the employees are currently not required to wear face masks around the residents. With the continuous spread of the covid virus all residential care facility's should require employees to wear masks!

Our family has been pleased with the facility. Good meals and clean rooms.

We toured this community. It is a smaller community with not a lot of residents. We were happy to have our questions answered by the care. We did not like seeing other residents outside smoking. they have home cooked meals, This community needs some assistance with the care and responsibilities of the residents. Families might consider taking a tour of this community.

The language used by staff in front of the residence is not acceptable! One of the positives about this facility is my loved one has their own bathroom, we did not find that at other places we looked.