Bristol Care, Inc.

If we could give them a negative 10 we would. They sucked!!! They usually only had 1 employee. At first she was great but then in my opinion her mental health started deteriorating. She was left alone and the one time she did get help, the help stole meds. When I finally found another place for my mom on the day I moved her the administrator told me that she wasn't crazy but that she had live rats living in her body that the government had put there to monitor her. They would run out of food and groceries I even was asked to stay so she could go to town and get groceries because all they were eating was cold cheese sandwiches. So if you want my personal opinion I think it should have been shut down until they had the staff that could run it efficiently or I think that the district managers should have came down and helped run the place until they could have it staffed properly. They did keep rehiring a girl who had an assault charges against her from another nursing home in another town. I did not feel my mother was safe with her. She would get in my mother's face and she would scream and yell at her during the summer when I would come to see my mom she would be on the back deck smoking & on the phone! and never once come in to check on anybody during the 3 hours or longer that I would be there and when I left she would still be on the back porch smoking & talking on the phone I don't know why you kept rehiring this person cuz she was not capable of doing the job. She even had me come down and figure out my mom's meds cuz she couldn't figure them out More than once. The original administrator & 1 employee were great. You still had the worthless girl employed there you're adequate the administrator was great [name removed] she was wonderful and staff was okay except for the one that they kept rehiring. I kept getting promises made that they were bringing staff in and after 6 months I started looking for another place for my mom because it was obvious there was no staff coming in and in my opinion havening been a district manager I feel that it was their responsibility to come work there until they could get it staffed correctly That's my opinion I wouldn't put my dog there.

I personally wouldn't send my loved ones to Bristol Manor of Pleasant Hill.! Residents are not fed properly. The rooms are not cleaned, and laundry is not done. It needs to be turned into State. District managers don't give a flip!

The facility isn't managed well. There is only one person on site, who couldn't EVER leave. That can't be maintained. She claimed that management kept promising help would be forthcoming, but it never came to fruition. Her boyfriend actually shopped for groceries for the residents. [name removed] was friendly, but extremely overwhelmed and stressed. In the entire time that my loved one stayed here, no one cleaned the room. Ever. Also, even though it was billed as a non-smoking facility, the residents were allowed to smoke in a back room and the place smelled like smoke. I wouldn't recommend this facility because Bristol Manor as an entity seems to ignore the needs of its employees and then they quit when they can't take it anymore. They need more employees other than just one who is responsible 24/7. Check the high turnover rate. Profit over people.

The place is filthy, and they don't feed the patients enough. Always out of food and they can't have seconds. No veggies or snacks. The rooms do not get cleaned and laundry either unless you do it yourself. There are no activities. Upper management is no better at dealing with any issues. Gave a thirty day notice my father was leaving and he was there 6 days of the month and they will not pro rate his stay, and then pulled the following month's pay out and he was no longer there. Had to go have a stop payment done because they would not help me.

From start to finish we had a horrible experience and would not recommend. They never cleaned, the meals were not adequate for adult seniors and the staff members were just not willing to work with us at all.

The community was very understaffed and there was one staff member that was working 24 hours a day to support the residents. Ashbury Heights needs more staff to support the residents. Until the staffing numbers increase, I would encourage others to look at other communities for their loved ones. There were three meals a day served to the residents and it is a fixed menu for the residents to have. The one staff member that was there was very nice; however, this staff member took naps while they were supposed to be working. This had me scared for the residents as the residents were left to themselves.

My Mother has moved, we had a horrible experience at Bristol Manor of Smithville. The food is lacking. They do not offer any activities at all as advertised. There were several errors with her medication and concerns with staff. All of these were reported to Bristol Manor staff with no resolution. Our family reported their facility to the state. They have literally one staff member and do not provide the cleaning services at all. There is a 98 year old women there that has to clean her own room, which is supposed to be a part of their offered services. It was a deplorable experience and I would never recommend this facility to anyone.

We didn't like the community at all. In fact we walked in and walked right back out. The community was dark, unorganized and the staff didn't know about our appointment.

This facility is a disgrace. They lied to our family from day 1. They barely provide low quality meals. The "admin" is also the overnight staff and sleeps during that time and does not even check on the residents, even though they are supposed to do 2 hour safety checks. They do not over ANY activities as advertised, and they do not take any concerns or complaints seriously.. you are basically fed lip service but nothing changes. They do not clean or do laundry as they are supposed to, or even offer to. This is NOT somewhere I would send a family member unless you just want a massive headache. They literally prepare crappy meals and pass medications, with frequent medication errors. They try to threaten you if you express valied complaints or concerns. They do not care one bit about their residents. I'm sure they will reply to this with more lies. I have several other family members I can put you in touch with if you need verification that is company is horrible and should be ashamed.

They go through admins almost weekly, food is that of what would be fed to a low budget daycare, upper administration lies and is more concerned with making money than caring for our elderly. If you stand up to the admins for family they will threaten you. There are NO activities for the residents like stated on their site and the staff does not keep the place clean or safe.

They go through admins almost weekly, food is that of what would be fed to a low budget daycare, upper administration lies and is more concerned with making money than caring for our elderly. If you stand up to the admins for family they will threaten you. There are NO activities for the residents like stated on their site and the staff does not keep the place clean or safe. Also they leave the medical cart unattended and unsecured and dish out food with bare hands...

They have bedbugs and kept it from us. Took my daughters remote for her TV out of her room while she wasn’t there and when she went in the day room and found it the denied going into her room. The lady in charge made a big deal of it and demanded that I come down there right away to straighten out the situation. When I got there They had a major attitude with me and asked me why I had issues with the facility. I said because of the bedbugs they never mentioned to tell us Until I told her that she had bumps all over her. Then she decided to tell us they had bedbugs. Also had issues they handle the residence medication, because she would sit around and wait for hours before they would give her her medication and it would make us late to different appointments. I didn’t read the reviews before hand and I should have. My daughter has been there a little over 30 days and I am already moving her. I do not believe the Residence there are taken care of like they should be.

I wouldn't take a dog here. The management was horrible. They kept saying they would be cleaning things that wouldn't have come cleaned.

This was a terrible place. The manager was extremely unprofessional. Floors, dining, and common areas were dirty. I they had no meal plans or schedule. Rooms were dark and bathrooms looked like they hadn't been cleaned in months.

When we went for our tour, the staff member that "let us in" didn't even inquire our names, nor did she introduce herself. She just started telling us what was what. She never asked about the situation for our father. When we asked about brochures, she said she really didn't have anything. We were done with the tour in 5 minutes.

My grandmother has resided here for a few years and it is terrible. Unfortunately, her financial situation isn't giving her many other options. Recently, the manager quit and they have been rotating through various employees covering around the clock. When issues have come up, I have attempted to reach someone in the corporate office and have gotten no response. When seniors are consistently getting the wrong medication this needs to be addressed. When staff members are dropping food on the floor and picking it up, placing it on their plates, it needs to be addressed. When the employees are drunk and passed out in their room until someone wakes them up at 11am to make breakfast and pass out medication, it needs to be addressed. Poor communication and lack of ethics. Rooms do not get adequately cleaned. Activities are non-existent. The one or two local staff members are great. Everyone else has been horrible. Shame on this company, who has several senior care facilities in Missouri.

When we arrived the facility was not expecting us. Very unorganized operation!

They didn't remember scheduling the tour, so no one was ready for it. Couldn't handle my Mom's needs.

No brochures...place was untidy, only room avail to view was being used by a staff member and it was a total wreck. Not sure if this would demonstrate how kept the residents' rooms would be? No real discussion of programs, activities, orpersonalized needs being met. Contact person not avail.

I am not happy with the community. I am having to clean my mom's room and always asking if they will change her sheets. They do not offer activities. My mom has a dog and she seems happy there for now. The staff does not reply to the needs. The food needs to be improved. I would advise others seek another location for a loved one.