Bristol Care, Inc.

This was a terrible place. The manager was extremely unprofessional. Floors, dining, and common areas were dirty. I they had no meal plans or schedule. Rooms were dark and bathrooms looked like they hadn't been cleaned in months.

When we went for our tour, the staff member that "let us in" didn't even inquire our names, nor did she introduce herself. She just started telling us what was what. She never asked about the situation for our father. When we asked about brochures, she said she really didn't have anything. We were done with the tour in 5 minutes.

My grandmother has resided here for a few years and it is terrible. Unfortunately, her financial situation isn't giving her many other options. Recently, the manager quit and they have been rotating through various employees covering around the clock. When issues have come up, I have attempted to reach someone in the corporate office and have gotten no response. When seniors are consistently getting the wrong medication this needs to be addressed. When staff members are dropping food on the floor and picking it up, placing it on their plates, it needs to be addressed. When the employees are drunk and passed out in their room until someone wakes them up at 11am to make breakfast and pass out medication, it needs to be addressed. Poor communication and lack of ethics. Rooms do not get adequately cleaned. Activities are non-existent. The one or two local staff members are great. Everyone else has been horrible. Shame on this company, who has several senior care facilities in Missouri.

When we arrived the facility was not expecting us. Very unorganized operation!

They didn't remember scheduling the tour, so no one was ready for it. Couldn't handle my Mom's needs.

No brochures...place was untidy, only room avail to view was being used by a staff member and it was a total wreck. Not sure if this would demonstrate how kept the residents' rooms would be? No real discussion of programs, activities, orpersonalized needs being met. Contact person not avail.

I am not happy with the community. I am having to clean my mom's room and always asking if they will change her sheets. They do not offer activities. My mom has a dog and she seems happy there for now. The staff does not reply to the needs. The food needs to be improved. I would advise others seek another location for a loved one.

I deeply regret the time my elderly Father spent at Princeton''s facility. He was there due to mild dementia with no physical ailments, until we could find 24 hour home care. He was NOT provided nutritional meals, on many occasions he was not given his prescribed medication and we actually found his medication on the floor that looked like it had not been vacuumed in days. His bath towels were filthy and it was very clear his toilet had not been cleaned or his waste basket emptied. His bed sheets were not changed and when we took his socks off it was very clear that his feet had never been cleaned. When we took Dad out of Bristol Manor he had lost a considerable amount of weight that he did not need to lose. Thankfully he is safely home with loving 24 hour care. Our concern now is the seniors still there and the horribly inadequate care they are no doubt receiving. Please, do not entrust the care of your loved one to this facility.

We drove by and decided not to go in. It has no curb appeal, and is stuck on a street with no "campus".

Terrible! They forgot I was coming and the lady I was supposed to meet had gone back to the grocery store for the second time. The groceries they had just bought were on the floor. The rooms were not well maintained. I knew right away it was not a good place for my parents.

Small and dark. They allow smoking in some areas and you can smell the smoke from about anywhere.

Was very dirty and understaffed

We would not live in a place like this, the smell of cigarette smoke was overpowering.

pitiful; wouldn't pay nor consider leaving our parents at this facility.

I was not impressed with Bristol Manor. To me it looked like a prison, it was a long hallway with rooms on either side. I did not like the set up of the rooms, it was one room and then the living room was separated by a wall. I wouldn't recommend.

I would not send anybody here. We got there for our tour, and the woman said that even though the manager was there, we couldn't have our scheduled tour. She said something about other people being there, so we couldn't come in. It just sounded hinky to me. And just looking inside the door, it didn’t look very clean.

Whatever you do if you love your family member, do NOT send them here. Staff doesn't even know how to pass meds correctly, 17 different employees during a pandemic. Current employee Faith verbal abuses patients. They have been without proper care and food during this whole pandemic.

If you're looking for assisted living for your loved one and they want more than "isolation" than don't look here. Yes, they will provide meals (although there are many left overs and cold breakfasts) and they will dispense medicine but that is all they do at Bristol manor. They claim to have organized activities...NOT TRUE! The lights are turned off after every meal and everyone is encouraged to stay in their bedroom. There is no assistance for daily living. The residents are forced into isolation. They claim to have 24 hours staffed employees... NOT TRUE. they don't have employees working at night. They tell you they do but believe me from first hand experience, THEY DON'T. The Administrator and her children live on site but are unavailable at night. They had a resident walk away unnoticed because no one was working. This 77 year old woman was lost for 8 hours in 100° heat. She's lucky she survived. If you care about your family member and they need assistance don't put them in Bristol manor. It is designed for people who want to be left alone.

My mother was at Bristol manor for 4 months. They talk a great story but are very lazy about providing services. The administrator's grown sons who live there with her have foul mouths. They also throw temper tantrums. They talk to the residents like they are children. They advertise that they are staffed 24 hours a day but they are NOT. They sleep at night and put up notes telling residents to not bother them. They talk about the residents behind their backs. They complain they don't have enough money for food and at the end of the month the meals are sparse and cheap nasty food.

Do Not put a love one in this facility. They do not care for them. In fact just flat out lie to you. All they want to do is take their money. There is not activity for them. The whole time my mother was there, she was promised a shower that she could get in and out of and never received it. Was never given a sign in and out sheet. Was told that if she when to the one in Centralia that it would be a month at the most for her to get a spot in Mexico where she is from. And, then to come to find out they where telling several others that when to Centralia the same thing. Just wanted to get the rooms filled and the money. I have called to voice my complains and left message for the owner. Never returned my call and the second time to leave a message was disconnected.