Bickford Senior Living

I have been really disappointed with the care my mom received here. I would find her soaked/full of poop daily. Sometimes they would forget to bring her to meals. The director has promised a lot but has not delivered. The food is always cold,burnt, or undercooked. I do not like to complain but I’m looking elsewhere for mom. I recommend staying away. The cnas are very understaffed and there’s high turnover with staff. Sometimes there’s no staff on hand. It’s sad but during the tour it looked nice.

I've never been to a place where staff is so unapproachable. Walked in and staff just stare and dont speak or even force a smile. The cosmetic work is nice but the heart of a good facility is staff and administration at this place [name removed] on down to activities person not sure of her name, could use several classes on customer service because its seriously lacking at this place. The attitude seems contagious here because there all the same way.The only person, literally, who initiated a welcoming hello was the receptionist, the older lady with the blonde hair, was very nice, not the short one with black hair. In the future please be more pleasant to everyone who walks in , you never no who's entering your building, i guess they fell asleep during that lesson. But hey, see fir yourself hopefully your experience will be more pleasurable than mine. PS The 1/2 star is for the residents, they were lovely

Terrible place for dementia patients. Almost 2 years at 6800 a month,mind you, and her care was getting really bad. She wasnt getting bathed,her clothes would disappear.The admin.always makes excuses.

Bickford of Spotsylvania is an unfit facility. My wife was there for just over a month. The entire time she was there, the director, [name removed], never once returned a phone call. Even when another employee sent her a text message with my name and number asking her to call me, she did not. I would go in to find my wife standing by a door, crying and upset, setting off the alarm, and nobody paid any attention to her. That happened more than once. In the time she was there, only once did they come to take her to an activity and that was after I complained. When a group went out for the day, and my wife did not go, she was left behind with no activities, no activity personnel to engage my wife in any way. At least once, my wife did not get a shower or change of clothes for an entire week, and then only when I did it. My wife has dementia. She taken in under assisted living at care level 2. That was my thought, and they agreed she should be a good fit in the assisted living side as apposed to the memory care unit. My main concern was that she be kept engaged. They assured me she would. I did not expect one on one care, but I expected her to be taken care of with some dignity. We were told by many, and this was the second facility she was in, that it could take 3-4 months for people to acclimate. After one month, they wanted to move her to the memory care unit. From $5,300 to $6,800. One reason cited was that she has not acclimated. ONE MONTH. They said she would be kept engaged in the memory care unit, but that’s what they said about assisted living. I believe they would have told me anything I wanted to hear just to get her in. It was clear to me that it was bait and switch. If they felt she needed memory care and not assisted living, they should have said so, and only been willing to take her in under memory care. They did not want to take the chance of loosing a potential customer. The facility looks nice, but the care in my opinion is criminal. They to not live up to the required standards of care. It is my understanding that [name removed] is still there, and that just amazes me. Several staff members voiced concerns with me when they found out we were leaving, complaining about her. One told me that it was not the first time they had heard to same complaints from other people, and urged me to be specific when I contacted the main office to complain. It seems painfully obvious that the only thing they are concerned about is the money.

Our experience at Bickford of Spotsylvania was terrible. First of all, my wife was accepted into assisted living for memory care at care level 2. After just over one month, with no change in care level, they tried to move us over to the memory care unit. More importantly, my wife was not properly cared for. With exception of a few times, I visited my wife at least every other day, sometimes two or three days in a row. Not once did I arrive and find my wife engaged in an activity. I told them that if even I was there, don't stop from getting her involved in activities. Only once did someone come to take her to an activity while I was there. That did change after they tried to move her, and I decided to take her to a different facility. I visited my wife on Sunday, January 27th. I visited her again on Tuesday the 29th to find her in the same clothes. No Shower. I changed her clothes. I came back Wednesday and Friday to find her in the same clothes, with no shower. Purely neglect. More than once we found my wife at one of the doors setting off the alarm, upset, confused, and crying. No one was paying any attention. During the entire time my wife was at Bickford, the director of that facility never once returned a call from a voicemail message, or a message left with someone else. In one instance, another employee sent her a text with my name and number letting her know I had a question and to call me. She still did not call me. From the stand point of care, I feel their lack of care rose to the level of abuse.

Staff is very unfriendly! Facility is locked where you have to have a fob to get in or out, making it feel like prison. This is not assisted living! Pricing is very high as well.

The worst customer service ever. I pulled my mother out of there so fast that they didn't know what was happening. I cannot believe the poor care and lack of concern they showed my 98 yr. old mother.

Understaffed and unsafe for residents that need Level 2 and up services

The management was terrible. Moved mom after 7 months. Not enough staff or supervision to take care of residents. Room not cleaned regularly and lapses in daily medications because staff let subscriptions run out before reordering.

Not a good facility. Food and staff are lacking while activities are uneventful and boring.

Staff is very rude and just want your money.

This place is smoke and mirrors. I would NEVER entrust someone I loved to them ever again. We did a surprise visit and were appalled. We pulled her out the next day without hesitation. My grams was being served coffee which she wasn’t allowed to have for health reasons and they knew that. Her socks hadn’t been changed in I don’t know how long they were heavy they were so full of dead skin. Her teeth hadn’t been brushed in again I don’t know how long but a mouth should never smell like that. Her depends were to small and no one notified us to change her size. Her legs were swollen from not being elevated enough. They were supposed to encourage her to walk and she was just left in a chair all the time. And to top it all off she had such a bad UTI you could smell it standing beside her. Her condition they allowed her to live in brought me to tears. We took her to a doctor the next day to confirm and clear up her horrible infection. If you DONT CARE at all about your loved one send them here. It “looks” nice and they put on smiles in front of you but they DO NOT take care of your loved ones. BE WARNED.

This is the perfect care facility if you want to [Removed] your loved one and be assured they will receive substandard treatment and be over medicated (without your consent) to control their Dementia/Alzheimer’s issues. Staff will allow your loved one (who suffered sundowners) to wake up another resident in the middle of the night and then be charged with [Removed] and forced to receive psychiatric treatment based on the word of the other resident with no witnesses. Then after the family moves them to another care facility and they pass you will get a packet of unopened mail from Bickford including correspondence from the State of Michigan seven months later regarding a court case that was missed because the notices were not sent to family. They want model residents only and be prepared for nothing but problems if your loved one has any issues from their disease. Quite a contradiction from an organization that claims to specialize in memory care problems and if your loved one was able to care for themselves family would never have considered them in the first place!

This place is absolutely horrible staff puts on a front as if they care for your loved ones but are concerned only with money employees a horrible staff of caregivers violating many state policies and regulations.

We put our mother in this facility thinking that they really cared for her and us. However, we didn't realize that after they got us to sign the paperwork and got her moved in that they would reevaluate her care level and increased our price by over 60% overnight!!! (And they don't let you see the point scale they use. All smoke and mirrors!) This place has been in a perpetual state of change in their personnel and we never know who is leaving next. A Very unstable and untrustworthy place. Don't make the same mistake we did! Keep looking or it could end up costing you dearly.

I wouldn't have my dog live at Bickford Of Greenwood they have a scabies out break going on and has been going on for a couple of months and it's not been cleared up yet. Employees ended up taking it home to their families. And they informed them to get cream from tractor supply so they wouldn't need to pay the price of the medicine. They have CNA'so sleep on night shift and they do nothing and fire or make those who report it uncomfortable so that they leave. The director has come in during nights to "work" because they fired a nurse who told them what was happening, but she was nothing more than just a body in the building. She was in her office all night sleeping in a sleeping bag.

I would NEVER recommend this place. I stayed there for about a month: 1. The room call buttons either often didn't work, or they often didn't show up to answer them (even when they saw I was seriously sick!). 2. They forgot my meals 3 times ( I got the meals in my room). 3. It took 2 weeks for them to present my paperwork to sign, and answer my questions (on basics like when are meals, laundry done, etc). I requested that info often. 4. Many times, I requested copies of all the papers I had signed. A couple of days before I left, they only gave me some of those copies. 5. My bill was incorrectly calculated. 6. Numerous other incidences, for which I got constant lack of communication and many excuses, from the local and corporate staff. 7. There were a few GOOD things: Very clean, and fabulous homemade meals by the 2 chefs!

My poor grandma is like a prisoner on the 2nd floor of their dark, dingy, urine-stench-filled Memory Care unit. They try to tell us that she goes down for activities but they're lying. Every time we visit (frequent and various days & times) she is always just sitting in a chair and staring. Not interacted with or stimulated at all. Not at all what was promised to us. And the smell is just horrid!!!! Sometimes it literally takes your breath away. I feel so bad for her that she is stuck there!! :(

Looks Good from the outside but when you get your family member there its not what it says it is, had my mother in law here for only 3mo she had issuse with her meds and they didnt notify the family till days later that she wouldnt take her meds, she only had one bath (that I gave her) while staying here and we paid extra for them to assest her in taking one(sometimes you would have to talk her into taking one) they would ask her if she refused they wouldnt even try again until the next week I asked them about it the nurse in her own words( see that man over there he hasnt a bath in a month)at that moment I knew we chose the wrong place so if you have a family member at this place you really need to check there charts to see if your family member has had a bath.

Jennifer, salesperson, very deceitful and will say anything to make a sale. My mom was put in a shared room with a mean, angry and rude woman who had been kicked out of another facility. Before we moved in, I was introduced to the roommate who was nice, but on move in day we're given someone else. The nursing staff witnessed the roommates bad behavior and assured me they would speak to Jennifer about moving my mom. Jennifer would not listen to my family or her own staff and we had to stay in this room until I could find a new home for my mom. Originally, Jennifer promised me that if the roommate situation didn't work we'd be given a new room; however, when we had problems Jennifer said there was a 10 person waiting list and offered no solution other than leaving. I was promised a full refund, but as of today I'm still receiving bills from Bickford. My mom was also missing some of her medications as the staff hadn't ordered all of her medications from there pharmacy prior to our arrival. For several days my mom wasn't getting all of her medications. I feared for my mom's health while we were there and I wouldn't recommend this AWFUL place to anyone.