Bickford Senior Living

I toured here and thought the community was nice, but I was worried by the fact that the memory care unit is two stories and that there was nothing to keep residents from going up the stairs. Overall, I just did not feel that this would be the best fit for us.

The staff at this community were very nice. This community did not have a clean room to show us. The room we saw was small and it was a shared room. I did not see how you were able to get two beds into the room. I did not get the best feeling from this community and I would not recommend it.

The Bickford of Rockford was in the middle of a remodel when we visited. The community was nicely kept and clean throughout. Our first impression was not the best. As we walked in there were several residents sitting in their wheelchairs at the entrance. They did seem to offer some activities for the residents but they obviously needed more to keep the residents entertained. Our loved one was looking for independent living and the first impression did not make it feel like that type of community. The meal plan that they offer is for three meals a day and we only wanted one meal a day.

Our experience with Bickford of Carmel was not a good one, overall. The facility itself seemed like a nice enough place, it was well kept and clean, and from what I saw it seemed like they did a good job with the food. However, I was not impressed with what I saw of the care and management staff. I think they could have been much more thorough when evaluating the needs of my loved one. They told us it would be a good fit for him, and then within a few days of him moving in they told us we'd need to hire 24 hour outside help for him. Based on our experience I'd advise families to really be sure their loved one is a good fit when looking into placement here.

We never spent one day there, our loved one passed before she got the chance to move in, and we lost almost five thousand dollars. They were a very nice group to work with, but it's the reputation of nursing homes that they are in it for the money. It was not a good experience for us. It would be a good idea to make sure you will be able to move in for sure, before putting money down.

They promise more than they can deliver. The food was fine. I think they could screen their staff better. The organization of the way the place was run was very lacking. I told them my needs to be in bed within an hour of giving her medication. They didn’t remove the medicine cart from the medicine room, so they go from the room to the resident’s room. They left my mom in a chair for a long period … I found the staff argumentative. I had trouble getting my mom out of Bickford… because there were no good places to get my mom out through a covered ext.

I removed my grandma from there because they weren't cleaning the room, they weren't cleaning the toilet out, everytime I went there I was doing the cleaning and when peopel would come to visit they had to call them to come in and clean because it was so bad. Cleaning was included in what I was paying daily and when I told them I was taking her out they didn't even talk to me, they didn't ask what was wrong or even wish me luck, I was very disatisfied with them.

I thought that was the worst place that we looked at. I found out later that they're not even medicaid eligable. If you run out of money they ship the person out again. When I brought that up to the sales guy he just said, well, we'll find them a nice place. I thought he was just overbearing. I was really turned off by the whole place. I thought it needed updating and I didn't see people enjoying any activities while I was there.

I recently moved my mom from here. We love the CNA’s and the staff. The Bickford corporate staffing and practices do allow for best care for the resident. They manage pennies not people. Wish the best.

this place is a joke. the administer is never there and when she is, she is locked behind her office. the head nurse is a joke. she has a very bad bedside manner and doesn't seem to know what she is doing. most the time the staff can't be bothered. I would stay as far away from here as you can. house keeping is horrible.

The outward appearance of the facility is lovely and "home like". The directors were very happy and helpful during the "sell". After a few months attention and care has weaned. Communication re. our parents health with the Director of Nursing is rare, dismissing and rude. Questions and concerns are arising daily with/by our parent regarding care with no answers by the director to ease the worry. The working staff has been kind and helpful. The activity director is wonderful, patient and encouraging to the residents.

This is a nice enough looking community, and the staff were all very friendly, but we ran into a few issues that made me call into question the quality of the care here. My loved one had an incident where she suffered a fall and nobody noticed she had dislocated her shoulder until a few days later. Her room was also at the end of a long hallway, and I feel like she got checked in on less than more conveniently located rooms. I also had some issues with the housekeeping, her bed was often made improperly, missing top sheets or the mattress cover, etc.

Have no experience with the rest as we were ghosted and never got to move her in despite paying for the first month... Administration is unresponsive. Emails have gone completely ignored. They were responsive up until they took my money, and then they went silent. To this day forms that should have been signed by them on [date removed] are still unsigned. I did my part and they....just didn't do theirs. Also they have [amount removed] of my money and we never got to move her in, and the director has ignored emails requesting it back. They actually had the nerve to try and bill me for another month when she never was admitted in the first place.

we did not have a good experience with Bickford. mom lasted only 8 days in December fell went to the hospital and ended up at [community removed]. Bickford was clearly not equipped to take care of Mom. they are still trying to bill her for january even after we were told in writing that she was paid in full. that don't have the staff to provide adequate care. they misspoke about the cost initially. there initial assessment for moms needs was incorrect. we called twice in early January to ask about the bill but no one ever called back. i can not recommend Bickford.

Bickford of Bexley staff is rude, no help when needed. 6 employees in the cafeteria being obnoxiously loud sitting down at a table, while the residence sat in TV room smashed together because it is a cookie cutter house. Her hair was always greasy even day after they said they bathed her. Half the staff barely speaks good English. They yell when you ask them to repeat themselves because you didn't understand them. I've never seen the residence anywhere or doing any activities besides roaming the halls and sitting in TV room.

My mother was there for 3 weeks, staff was not responsive to her needs, we found medications on the counters,tables and floor of her room, unsure what they were giving her and when , their was no personal care that she needed, the staff was unresponsive to her and family's request, would definitely not recommend

I was told my loved one would be in a room where she would be carefully watched. I observed that she was rarely checked on. She was rarely cleaned. While I was visiting, she had pushed the call button and no one had come to her room for hours. I had to find someone to help her and they still took an hour. I observed the nurses and staff speak to her rudely and ignore her requests. She was not taken to activities. I noticed she didn't eat and asked her why. She said her food was always cold. I do not recommend this facility.

The quality of care was the biggest negative. Even after at least 3 meetings with director and head nurse--still did not or would not deliver the level care we were paying for. It was over 2 weeks before our mom was evaluated by the physician assistant so there were NO directions for any needed medication changes. Even after the RN was allowed to arrange for much needed changes in medication, they never did get it from pharmacy before we took mom back home!!!! We hired outside care to be with mom from from 8:00 pm til 8:00 am because of concern about the extreme anxiety and agitation mom was experiencing at night, and because she hadn't been seen by the PA to get the medication that would have helped her. Our outside extra help are the ones who provided the care the regular staff were responsible for--getting ready for bed, brushing and flossing teeth, toileting, and calming her and reassuring her when she couldn't sleep. And in the morning, helping her dress and wheeling her down for breakfast. At our meetings the director and RN admitted they were understaffed (which was so obvious) and commented that this was an industry wide problem. They also said that they needed more training for staff. We bc decided we could give mom better care at home!!! Activities amounted to using the tv as a babysitter. Mom was often left in her very uncomfortable wheelchair even though we requested that she be transferred to a regular chair. Her physical therapist also recommended that she walk every day--only happened when family member helped her. Another issue was getting her meds regulated so she could get some relief from her anxiety and agitation. This was a total disaster!!!!!!! Once we got her back home--it took one day to get her meds straightened out and she changed into a different person.

We were thrilled when we found Bickford, which presented itself as a caring, family-like environment, for my sister-in-law when it became apparent she could no longer live alone. She had a history of falls and had developed early dementia. Unfortunately, our experience was very disappointing in the areas of patient care, cleanliness, and billing practices. The marketing person and others were very friendly, but did not follow through on promises made regarding room readiness and start of therapy. We used the medical provider at the facility, and our loved one was started on several medications without our knowledge or consent. Sadly, after seven weeks (mid-Aug) she suffered a bad fall with serious head injury, resulting in hospitalization at a trauma center. We were informed she needed to be discharged to a facility that could provide a higher level of care. Bickford’s director agreed but administration refused reimbursement for unused Sept. days. Overall, a bad experience.

Relative was in memory care. Staff turn over was way too much and many times I visited the staff were standing around and on their phones. Relative’s clothes came back from laundry and mostly not hers. Sizes would not fit and belonged to someone else. I would find deep scratches and bruises on arms and hands and no one answered how they were there. The woman who runs the place keeps a loud barking dog in her office! My advice to anyone looking there is to turn around and run!!!