Bickford Senior Living

They were understaffed at the time and communicated poorly when they were attempting to care for my parents. That inefficiency led to my father's loss of appetite (not bringing his newly made dentures to the memory ward), missing clothing(they took my mother's clothing to the memory ward for him), which led to physical weakness during the COVID and his death shortly afterwards.

Very friendly and helpful staff to start but once those original staff members left the atmosphere changed. Items of my mom started missing (towels, sheets, socks and comforter). I had to keep asking to see if anyone knew where things went or were. The laundry wasn't always done on time or was gone for more than a day. Would I recommend Bickford? No I wouldn't. I try to call them to take care of a bill (which has now been sent to collections) and have left several messages but no one has called me back. Plus the amount they charged seemed to be quite excessive for the amount of service was quite lacking compared to some other facilities.

We admitted our family member with a diagnosis of dementia and tests from a neuropsychologist. Later, we were informed the dementia was a problem, the deceptive sales pitch promised alot. Constantly understaffed and price gouging are common. The best part was the key fab. Also, they charge a daily rate but do substantially less activities/services on the weekends. The completely subjective process of evaluating your monthly services is unethical because they are short staffed and can't deliver the care that they upcharge. As high as $60-$90 daily. Their greedy business approach is suspicious of how the employees are rewarded financially. Room cleaning and laundry services are inconsistent and the excuses are plenty. Employees reviewed my loved ones personal information in a location that was overheard by many of the other residents and a second time over the walkie-talkie. No regrets about moving from Bickford of VB. It was profoundly beneficial to our entire family.

I went to visit my grandmother on Thanksgiving no one had given her a bath I asked the nurse to change her she told me she will be right back, but she took a while so I changed my grandmother myself and she was extremely wet and made a bowel movement. My grandmother said [name removed] please give me a bath because my bottom is burning. While I will given her a bath I noticed that she had some dark places on both sides of her legs but I thought it was pressure from her being bedridden so I took the bath towel that I was washing her with and wiped her legs and it so dirty that I I had to repeat the process over and over again to clean her legs. My grandmother shared with me that she asked the nurse by the name of [name removed] to wipe her feet and her response was who do you think you are God. I know that I’m not POA as I’m often reminded by the head nurse but she’s my grandmother and I want the best care for her.

Don't send your loved ones there, the caretakers don't do a good job of making the residents a priority. And they don't take care of the residents apartments or needs. We picked because it had good reviews and when I toured it, it seemed like a great place.

My loved one is currently a resident at Bickford of Bourbonnais. This facility is sub-standard. Communication with family is poor. The housekeeping needs improvement. The staff are often hard to reach by phone. They have hidden costs which they do not reveal to you up front. They quoted me my loved one's monthly rate and when I told them that I couldn't afford that amount, they lowered the price by about $[removed] per month. However, the second month I was billed $[removed] more than the monthly price that they originally quoted me that I told them I could not afford. I've been fighting with them over the cost ever since. They also fail to keep doctors appointments or they show up late. I would not recommend Bickford of Bourbonnais to others. In fact, I'm in the process of moving my loved one to another location.

I toured Bickford of Rockford during my search for an Assisted Living facility for my loved one. This facility was so dark and dreary. As soon as you walk in, all you can smell is urine. The dining hall was very dirty (tables, floors, etc). Even the conference room table was gross and sticky, with food particles stuck on the table. The cost is high for just a basic room style apartment and that's without any assistance from staff. For that kind of money, you should be living in a Condo.

My mother has Alzheimer's and was given a false diagnosis of seizures so she could be medicated in order to not wander in their memory care unit after she was found to have eaten feces. She ended up have vertigo and multiple falls as a result of this medication. She also had elevated liver enzymes. All of this was possible since they didn't want to hire more people to watch and care for the residents of this facility. I want to warn anybody of placing their loved one in this facility. This place looks nice but predators run this place.

We waited for at least ten minutes to be let in, person we met with was more concerned with me putting down a deposit to secure an apartment instead of Mom's needs. I will be taking Bickford off my list.

Worst possible mixture of unprofessional staff and disorganized management. They are known to be the worst in town. Do not trust them. Food is horrible, main room smells. Room is tiny dingy horrible place. Bed in nothing more than a smelly cot. Overpriced.

If your loved one needs memory care continue your search. This is not the place for them. They are truly understaffed and the patients care suffers because of it. It is very costly to stay here and not worth it. No social stimulus or activities to get them to enjoy life. Lack of respect for cleaning the rooms. Too many negatives to address. Huge staff turnover.

If you are able to take care of yourself fine, if you can't don't go here. They didn't clean my loved one like they should have. The staff communicated well; however, their follow through needs to be improved.

Looks nice but not interested in a community/buy in fee. The location was also the furthest from my home.

The tour itself was awesome. The woman who led it was just an amazing, beautiful person and kind from the heart. She's still been in touch with me a couple of times since. She's just very sweet. But the facility needs help with appearance. I think it’s a downer. They could do paint and carpet and just clean it up. I didn’t feel like it would be a good influence on my loved one's mood and state of mind. I wanted him to have light and bright and cheerful. Because of that, I would not recommend them.

I placed my mom at Bickford in January thinking I made the right choice. I told them my mom needed memory care and they insisted she was assisted living. After one day, they told me I had to move her to the memory care wing. When I first saw the wing, it smelled if urine and was not as nice as the area they show you when you visit. In essence, it was bait and switch. But it gets much worse...my mom incurred many skin tears that were never cared for unless I reported them. She fell out of bed, had a broken finger, severe hematoma on her arm and they never could explain how these things happened. The management claims they run a good place but they never resolved anything. In addition, my moms room smelled multiple times due to dirty laundry sitting too long. The food is terrible Without hospice tending to my mom , the nursing staff is clueless. I ended up moving my mom home as I had no choice. Do not be fooled by the appearance of Bickford as the facility and staff are inept.

The community was nice but the rooms were not furnished. The food was about average and the community was clean. I was lead to believe there would be onsite physical therapy but we have to arrange all that and we could have done that from home

We were never allowed inside. They called us at 6:39 in the morning to tell us our loved one had passed away. They didn't tell us until 10 hours later that they had found her face down on the floor. I wouldn't recommend anyone put a loved one in this place. Later on, I found out there were allegations about sexual misconduct of a male employee involving residents. I feel like this place should have been shut down long ago.

Our loved one was at Bickford and it is unbelievable how the corporate offices and management lie about the quality and preparation of food. For $5000-$9000 per month, you get the food pictured with this review. Our loved one was not on any special diet, this food was served to everyone. We have included the link to the corporate site where they show chefs cooking and sauteing fresh vegetables and lying about meals being cooked to order. In reality, there is a kitchen that is set up like a cafeteria with metal bins full of food that is cooked in batches. It sits for hours until it is scooped into styrofoam or plates (not cooked to order). We posted some descriptions that are used on the web site telling you daily what is served but you will see from the pictures what is actually served. There is rarely fresh produce, it is mostly from cans even in the summer. Canned vegetables, fruit, and beans. Beans are a staple in almost everything because they are cheap. There are NO chefs and everything on the corporate site is a lie. The pictures posted are not the worst of what was served, it is representative of what is commonly served. We would also add that the food was the best part of what we experienced at Bickford which speaks volumes.

Knowing what I know now, I would not recommend.

Friends had their parents there and where abused. Didn't like the feel of the place and they had no openings fortunately.