Bethesda Senior Living Communities

Unfortunately, [name removed] did not adapt well to the environment. She also had a setback that forced us to find a higher level of care for her. I would still say it is a good place if the elderly person is of the right mindset. In our case, we were very frustrated in the end. We felt like that they did not work with her at the level that they had let us to believe that they would. We had to move her into a higher level of care though so that might be the reason why. Overall, we thought Bethesda was a very nice facility with a lower turnover rate in employees. That seems to be a constant in all nursing homes at all levels. The turnover of employees is pretty astounding.

Staff's interest and care of the residents. Yes we would recommend this community to other families based on the experience so far.

Meals are lacking. Bowl of cereal for breakfast. Generic sandwiches for lunches.

My experience has been good. The staff seems to care and take good care of dad. They've addressed anything that I've needed and the food seems good so our experience overall has been a wonderful experience

I liked having a receptionist and sign in/out. Layout of the gardens from entry to dining area is very inviting, clean, food wasn't bad, liked being able to "run a tab" so we could eat w/mom. Didn't like the pharmacy used-take advantage of convenience of delivery etc and prices were crazy. Mom enjoy daily excercise class and staff was pleasant. I loved being able to ring the dog for visits too! Other residents enjoyed as well!!

Overall this is a very nice community - clean, spacious, attractive, with a beautiful dining room, attractive private or shared rooms, and staff that really seem to care about your loved ones' health and wellbeing. And The Gardens at Broadmoor Court is noticeably cheaper than our last facility. My only desire is that perhaps they hire a few more administrative staff. This place is understandably popular and seems to be hopping most of the time, so the staff sometimes seem like they're rushing to keep up. Still they do a great job with what they have and I'm very happy we moved my grandmother here, even if she says the food is just "okay". I've tried it several times and think it's actually pretty good.

I give the health in the food quality is poor. Other than that it is good. I loved it until I found out the food was making us sicker. I would rate it a 4 star or less until I can get the food nutrition quality improved. I am working on that. So a 3 or 4 because the food is not the quality it was advertised to be and it wasn't straight forward . I pray for changes soon.

They are excellent, with a couple of minor glitches. Almost 5! Everyone, from nursing to dining staff to maintenance is so very caring, and will troubleshoot with you about solutions to problems. Activities are great. The most like "home" of anyplace we visited.

I have had no negative interactions and observed no negligent actions to date. Everyone I have encountered has been courteous and committed to the residents. They contact me often with care needs and medical concerns of my father. I have no major complaints.

My mom is happy here. The staff is wonderful, especially her aide, [name removed]. Right now they don't have an activity director, and she misses exercise classes. They are hiring a replacement. [name removed] at the front desk is amazing. The food (which is such an important part of daily activity) doesn't have a lot of variety. Overall, thought, it's a great value and we are satisfied.

What they could improve on would be Contact information for everyone that works there; Name, email, phone. Or at least the administration contacts. Maybe Schedule of activities posted on web page or bulletin board at the entrance. Bulletin board maybe somewhere already, not sure

It's a great place to be. Everyone is so friendly and accommodating. They don't do light housekeeping like I was told when I moved my mother in. Other than that...that is my only "gripe" with the facility. Pricing was the main reason we chose this facility. There is not an upcharge depending on the level of care.

The environment is very laid back, there are lots of families coming and going. The apartments are basic, but very nice. The dining experience is always busy and friendly.

Only complaint we've had was the initial turnover rate in administrative staff. It's since been more stable. We would recommend this community to other families based on our experience. We are happy with our decision to place her at Bethesda

The biggest problem we have had is with the nursing staff, promises made but not kept & there has been a big turnover in the [time frame removed] my parents have been there, with nursing staff & Dr. Prices have gone up significantly in the past [time frame removed] as well.

Ask for an additional charge list. Certain diagnosis (I.e. memory issues) require payment for med management or an additional charge for special services (i.e. daily blood pressure monitoring). There is a fee for a pet which can be waived if it is a certified comfort animal. The menu sometimes does not appear to include MDR for protein. Ask about specific services from visiting nurse practitioner or physician. Ask if music is available during chapel services. Dining services are slow due to staff inefficiency.

The staff know what's going on with the residents, which is helpful when your loved one is struggling with memory issues.

I gave 4's because there is always room for improvement! But the facility is very clean and staff are friendly.

After a tour it seemed nice, clean, with helpful staff. The overall facility is very nice and clean. But the memory care wing is older and not as nice.

My LO has dementia, and although the staff were all good to her, the residents were not. They were very cognizant, mentally able, while my LO was not. She seemed to be more of a bother to the other residents. They yelled at her, told her she wasn't welcomed, told her to go live at a place with "her own people". She cried daily, knowing that they didn't want her around. While the staff were nice, they didn't help in getting the others to include her.