Bethesda Senior Living Communities

Staff, including asst. Maintenance, was very good so could have been a 5 rating except the glaring exception of one Q Map. Unfortunately she was in a lead position. She was always thinking she knew and did things the right way. Most of the time, she was hard to work with and demeaning to other staff, residents and their family but a small percentage of the time would have an opposite personality and would be more workable, but it just wasn't there very often. She followed her way rather than checking the MAR, so often new Dr. orders were not being administered as they should. Activities were very good and frequent enough to keep residents busy which was important in memory care. Food seemed adequate and I really like that they provided an afternoon snack as well as hydration. The room was very nice and cleaned twice a week. The size of it was larger than most Memory Care units would offer and our room had a good view of a nature area but the facility was also located very conveniently to a small shopping center. We felt that mom could feel more at home in this facility due to the atmosphere it projected being a lot more like what her home would feel like and that was a big reason we chose it and were happy with that choice for her.

I liked that they're a nonprofit. The caretakers seemed nice. The monthly fee was reasonable.

Positive is the welcoming nature of the staff. How excellent they treat my Grandmother. All the activities and great food they provide to really make it feel like home. Negatives are staffing turnover that's preventing cleaning and laundry to be done regularly.

The amount of activities is wonderful and everyone is genuinely friendly. On the negative, my mother has frequent bladder infections and they were slow to believe her and get a sample tested.

Staff is very friendly, it's well staffed so it doesn't seem like they're constantly overworked and overwhelmed. They do a very good job with cleaning, keeping laundry separate, and lots of activities. The entrance is convenient. The showers I'm sure are great for anyone with mobility issues, but with no lip it's difficult for staff to keep the floor around it dry. Also the bathrooms have a vent but no fan to really clear the air. The clean environment, high ceilings, etc make it a beautiful place but also make it feel a little less homey. It's nice that the hallways make such a great walking circle, but I think it also makes it easier to feel lost.

There was a prompt response to my online request and I appreciated the follow up. Though was a little much all at once and feels overwhelming while going through it. I just wanted to look and read up and check out reviews of places before making decisions and I felt slightly pressured to act immediately. Other than that, I appreciate the resource

The room she is in is part of a suite. The main door opens into a kitchenette, with a large closet on the opposite side, then ends in a large, shared bathroom. Each bedroom has it's own locking door. She has the better of the 2 as she has a door out to a small private deck, and a large window. It is a warm space and she really likes it. The staff are wonderful. They really care. I returned her to the facility from Rehab yesterday and the first question from the nurse in duty to her was, "are you hungry? Can I get you a snack?" We went thru the important stuff eventually, but she was wanting to know how she felt, first. Says a lot. She says the food is very good, she actually really likes her PT & OT therapists, and looks forward to working with them. It shows. The only down was her suite mate. For the first 6 weeks or so she did not have one so she had time to adjust to her new spot. Then Janet came. She was not, as it turned out, supposed to be in this level of a facility. In addition to needing much heavier care, she was also a kleptomaniac. My aunt had to keep her door locked at ALL times, even while she used the bathroom. I did not know until yesterday that she was doing it to all the other residents as well. They were almost gleeful when they stopped to tell us she was gone. The staff said she was simply beyond their level of care, and apologized to my aunt for putting her in that suite. As I said before, they CARE.

I moved into to The Gardens the end of September. Everyone is very friendly and helpful. Moving in or out anywhere is a very trying situation so i am very grateful for the friendliness of the community. Moving is a big adjustment but with all the activities you get to meet a little of people who are willing to help if needed. I believe my decision to move to The Gardens was the best one at the time for me.

Bethesda gardens is a good place for the price level. Love the woman, [name removed], who manages the front ( sign in ) desk. [name removed] the activities director and [name removed] are also great. We also appreciate [name removed]( first name) In nursing department as well. Seems like the maintenance department is quick to respond and thorough too. We like how Bethesda Gardens orders , refills, and dispenses all of mom's meds several times daily as well. We really love the fact that all ( most?) Bethesda Gardens rooms have a front door which leads to indoor hallway AND a back door with a wooden door and a security all-glass door that leads to either a sm porch or the courtyard filled with sidewalks , trees, flowers, ... we LOVE the back door! It makes a place much more like a home. She can open her wooden back door and allow the light and view in through the glass door. They are allowed to have pets there and Mom's cat , Trixie, loves looking out the door. Some rooms overlook a field filled with little bunnies hopping around at dusk and dawn.

There is always room for improvement. Overall, it has been a great environment for Dean's mom. The apartment sizes are great. She seems to like the food. The staff that we have interacted with are wonderful. The only other feedback for improvement would be to have some communication about outside services that we get billed for. I'm talking about the podiatrist, it would be helpful to have some kind of confirmation of service so we know that the billing is valid.

My mother in law enjoyed the staff and activities. The food was ok. I thought their meals were a little high in carbs and sugar for people with memory issues, but they did make clear that they did not provide a therapeutic diet so that was to be expected.

My Mom really liked it there. Her studio had a balcony and she really liked that. It does need to be upgraded in certain areas, but all in all she really enjoyed it there

Unfortunately, [name removed] did not adapt well to the environment. She also had a setback that forced us to find a higher level of care for her. I would still say it is a good place if the elderly person is of the right mindset. In our case, we were very frustrated in the end. We felt like that they did not work with her at the level that they had let us to believe that they would. We had to move her into a higher level of care though so that might be the reason why. Overall, we thought Bethesda was a very nice facility with a lower turnover rate in employees. That seems to be a constant in all nursing homes at all levels. The turnover of employees is pretty astounding.

Staff's interest and care of the residents. Yes we would recommend this community to other families based on the experience so far.

Meals are lacking. Bowl of cereal for breakfast. Generic sandwiches for lunches.

My experience has been good. The staff seems to care and take good care of dad. They've addressed anything that I've needed and the food seems good so our experience overall has been a wonderful experience

I liked having a receptionist and sign in/out. Layout of the gardens from entry to dining area is very inviting, clean, food wasn't bad, liked being able to "run a tab" so we could eat w/mom. Didn't like the pharmacy used-take advantage of convenience of delivery etc and prices were crazy. Mom enjoy daily excercise class and staff was pleasant. I loved being able to ring the dog for visits too! Other residents enjoyed as well!!

Overall this is a very nice community - clean, spacious, attractive, with a beautiful dining room, attractive private or shared rooms, and staff that really seem to care about your loved ones' health and wellbeing. And The Gardens at Broadmoor Court is noticeably cheaper than our last facility. My only desire is that perhaps they hire a few more administrative staff. This place is understandably popular and seems to be hopping most of the time, so the staff sometimes seem like they're rushing to keep up. Still they do a great job with what they have and I'm very happy we moved my grandmother here, even if she says the food is just "okay". I've tried it several times and think it's actually pretty good.

I give the health in the food quality is poor. Other than that it is good. I loved it until I found out the food was making us sicker. I would rate it a 4 star or less until I can get the food nutrition quality improved. I am working on that. So a 3 or 4 because the food is not the quality it was advertised to be and it wasn't straight forward . I pray for changes soon.

They are excellent, with a couple of minor glitches. Almost 5! Everyone, from nursing to dining staff to maintenance is so very caring, and will troubleshoot with you about solutions to problems. Activities are great. The most like "home" of anyplace we visited.