Best Care Senior Living LLC

My friend is doing very well. She has a good environment. The community is excellent and great but they have one downfall. The director of nursing is not able to communicate with me nor follow through with doctor's order and getting some medications. I am disappointed with the way she does show concern in the residents and some of the staff follow her ways. Ellen is a brand new staff and she is very great at following through with anything. I now have a contact to communicate with.

The meals are always hot and nice size portions. Staff is always willing to assist and answer questions timely. Activities are good and family allowed to participate.

A majority of the staff are friendly and caring towards the residents. The facility is kept fairly clean compared to other facilities of its kind. I would recommend it to others.

I think it's important to know the level of the person being placed. My mom has been declining so when I moved her into unit 3, thinking she was in the high functioning category, it didn't go well. She didn't get the care she needed because she was not in the right unit. She is doing much better, the additional staff helps a lot and they are really great! The Admin staff are easy to talk to and the staff in general are really great. The food is really good!!

Keep in mind that they specialize in dementia/alz. Only one nurse on duty 6-2pm M-F for entire facility. Activities were great and important to her. Constantly change in staff including director.

There doing there job.My mom seems a little better than when I watched her.She don't care for the food most times but she is picky.I picked the place because it was the cheapest.My mom has little money and if Veterans don't pay soon I will have to pay the difference it's crazy they take 3-4 months to approve.If the rent was any higher mom would still be living with me. So I'm glad if she stays in good shape with them.She goes on walks and I'm glad she knows where her room is located.

Overall it was ok. There was never total neglect, but we feel one overnight aid was not sufficient since there were always residents walking around. And we were there quite a bit, sometimes late into the night. We rarely witnessed bed checks even though they were to be checked every two hours. We asked if they kept a log of the bed checks but was told no. Facility was always clean. Front staff was always friendly, and most of the aids, but there were times the aids would just sit watching TV when the residents needed attention, such as changing soiled underwear or clothing. Many times staff could not be found and had to hunt, found them all gathered in the break room. Would be better if they had plastic or melamine plates rather than breakable ceramic plates. Activities were posted but not held. Only activity done was blowing up a balloon and batting it around until it fell on the ground, then it was just left there.

I did do an actual tour for Senior Residences of Brandon. That one seemed outdated a bit. The biggest reason why we did not go that route was because of location. It boiled down to location and affordability.

Our experience was not great. I would recommend looking for a different place for your family member. My loved one had to go to the hospital and was severely dehydrated - how does that happen in a care facility? I did not care for Superior Residences of Lecanto at all.

I liked this place but residents did not seem as active. It wasn't mush interaction.

Our family had an in person tour and the tour was nice but nothing really stood out to us about the community.

The nursing staff there is great, but the administration not so much. However they are currently going through a transition with different management and to add covid on top of that we feel that it is not quite their fault. They have always been good about communicating and the director is doing a great job. They are vaccinating the residents, and the people have just done a phenomenal job with our loved one, they have been really good with her.

Occupancy is less than half of possible. Tour guide was very perfunctory. Very secure but rooms were scattered about in 2 buildings and not at all inviting. Staff ratio is 10/1 patients checked on every 2 hours. I didn't like the comment that people could choose to stay in their beds if they want. For respite care cost is $150. per night.

definitely not enough caregivers. Generally only one attendant at a time. Patients have issues in their rooms and CG need to help them and have to leave others unattended. I have not seen any activity in wing 3 and I visit on different days and different times. Never any fresh fruit or snacks in this unit Beds not cleaned often enough. Nurses are nice.

I have requested to get updates from the staff and I am not getting them like I would. He is safe and getting the level of care he needs. I like that it was not over glitz and is like a very large home. It has a homey feeling and less Miami. My dad is plain and simple and they fit my dad. It is very nice and clean. It is a place where he feels most comfortable.

I think we had a misunderstanding but I explained that my mom needs specific medical monitoring needs. After the respite we found out they were unable to do what was requested, by law. Aside from the issues, the community is very beautiful, clean, and the staff is great. They genuinely want to provide care. I would recommend if it fits.

Everyone we met from the nurses, to the doctor, and Mrs. [Removed] were welcoming and informative. They certainly know their residents. I appreciated the ability to walk freely throughout the facility with staff closely monitoring the residents. I rated a three star because it was too large for our needs and too active for my mom.

Scheduled a tour online, but there was nobody but a front desk person available to help us when we arrived. She did the best she could, showing us around all of the units. The units were small, dark and almost all did not have private bathrooms -- baths were shared among several residents. Was not able to get information on pricing, but was not terribly impressed with the appearance of the facility. Food looked good. Activity schedule was not available. Staff (other than the nice lady at the front desk) did not appear anxious to offer information to us.

In our family member's case, this was not the facility for her. She required extra medical care for advanced lymphedema after rehab. Although promised, transportation to a doctor or other specialist was limited to two days per week. And this transportation was provided by in-house personnel (a maintenance man doubling as a transport driver). A nurse to accompany each resident is provided at an extra cost. The condition-specific rehab needed was not available at this facility. By the time the only area specialist was contacted the condition had progressed to severe edema and was unmanageable. I feel that we made the best choice based on the information provided us. The coordination between rehab, ALF, and her doctor was lacking continuity. They were on "different pages" in reference to what needed to be done in a time-sensitive manner to maintain the progress which she experienced in rehab. I believe the disconnect was with the doctor, not either facility. But the outcome proved terminal for our family member.

I did not get very far into this community as it smelled like a hospital when I visited. The people seemed nice. They did seem to offer some nice activities and dogs are allowed. I did not think this community would work for my loved one.