Best Care Senior Living LLC

DON'T GET FOOLED BY THE LOOK OF IT!!! This was the biggest mistake of our life since Mom's diagnosis. These people are clever marketers, and they take advantage of the saddest time of your life. But most of it is FRAUD. They will tell you that your loved one can "age in place"...NOT TRUE. Don't believe them. They will tell you that you need to hire a 24-hour caregiver if your loved one is a "fall risk"...(which most every resident is!). They will tell you you have to purchase a hospital bed. They lie about having PT and OT on site. There were multiple mistakes with meds, and ZERO management of diabetes, testing only once per WEEK!!! My loved one sat, overmedicated, in a chair, outcold, for 7 hours. She was dehydrated, had a UTI, and a bleeding diaper rash. She left via 911. She was injured in the shower when they forced her in, because they cannot handle patients with dementia. I beg you, don't get fooled. Find another place. They nearly killed my loved one, and then blamed it on her, for "resisting care", which is a hallmark of this illness. Please, just dont leave your loved one here, no matter how kind everyone seems....they aren't. It all about money.

Our loved one was here only a short time before they said she could not stay here because her care needs were too high. We were very clear about the sort of care she would need up front, and explained everything. They also had an employee assess her and tell us they'd be able to take care of her. Going through the trouble of moving only to be forced to move again after a month was a terrible experience. The facility was also just not kept up very well, by my standards.

We put my mom in here when covid was an issue and we were not able to go inside the facility. We did get a virtual tour and we were allowed to see her on outside visits but it was out front so a lot of other activity was going on. When we saw her she just did not seem to be quite right and no one seemed to care for her as an individual. The wheelchair she was being brought out in, the wheels were caked with garbage, she would come out with different walkers constantly. In April we were finally allowed in, the virtual tour we had seen was not the facility that she was in. It was dark and things were dirty. We got in her room and nothing was hung on the walls and her bedspread was missing. It seemed like a place for people who needed much more care. They were understaffed and the employees did not seem to interact with the residents at all. We were very unhappy with our experience.

They hire people with track Mark's on their arms. girls with 6 track Mark's ,looking high as hell taking care of the elderly. If I can see them I know everyone else did Not to mention she wears long sleeves in the summer ? No . They will hire ANYONE. Everyone I know in this town has worked here but when a known junking that shoots up was hired I got mad because if that was my grandma I'd be worried if her meds where really going to her and if this were going to get stolen.

Absolute criminals. Every resident is over-sedated. Take the tour, this is easy to see. They'll tell you they're tired from the meal, but this is how it is all the time. There is one activity per day......(and they call things 'activities'that are no more than putting in a DVD and calling it "movie night", or pouring drinks into tea cups and calling that a "tea party"..... pathetic). Look around the internet....there are reviews from former employees about how awful it is there. There is ZERO chance that these aides and CNAs have any training/experience with memory care. Some had compassion, most did not, and all were overworked. Ignore the decor. Look at the residents. Note the fact that they don't give tours of the areas where the residents are in advanced stages of disease. They'll make an excuse (someone just passed away, etc) but the reality is they have NO BUSINESS caring for people who need so much more than this place is providing. They just want "heads in beds".....it's all about quotas and money, not the residents, and not the families. Just don't do it. Please......don't.

The administration at the facility are friendly and seem to care about the patients. The actual CNA and other staff are not pleasant. They are under staffed and not probably trained. They have CNA's handling medication and they do not monitor patients. I would not recommend this facility. If you love your loved one do not send to this facility. I got the feeling the patients whom reside here do not have anyone who monitors their care. If I could rate zero stars I would.