Best Care Senior Living LLC

Best Care staff were sympathetic in her final few days. There was a lot of changes happening with the Best Care transition. I was surprised there wasn't an off boarding process. No final steps. But the staff were very caring.

I liked this place until I had dinner with my husband a few times. When I checked the posted menu, they didn't serve what was listed. It's been a year now and I don't remember details. I remember thinking the meal was adequate, similar to what I might have at home but it wasn't what was posted! I also didn't like that the door to his room was always locked & my husband, with memory issues had to get a worker to open it when he wanted in! They mentioned we could get a key, but that won't work with memory issues!!

What we like the most about Best Care Senior Living is that they genuinely care about my mom. However, there could be some improvement on communication between staff. Overall I'm happy my mom is there and we would definitely recommend this community to other families

I looked at several facilities for my mother and Superior by far was the nicest, the staff is friendly and engaged with the residents. I am so glad that it’s clean and smells clean, it was amazing how many are dirty and smells badly. It was a hard decision to make but I feel comfortable that she is getting the best care and she looks happy.

Superior Residences of Brandon is really good. They do a good job in caring for those who are there. The management and staff are all very kind and professional. I'm glad I chose them to care for and take care of my mom.

Managers provide quality care and attention to patients individual needs. Some CNAs not that committed, but management tries to constantly upgrade. There is a good selection of activities and a regular medical check up service, which is much more convenient than taking patients to doctor offices.

It seems to be under staffed at times & inattentive to residents needs or requests. Food could use some improvement. Facility infrastructure such as HVAC. Other than that you have a very nice facility. It’s nice to have holiday meals with your love ones & still allow them the freedom to go to a family member’s home

Superior has a great staff...no complaints. Improvements are something to look into 1)Better security 2)outside lighting 3)Inside facility (reception/Lobby area definitely needs more lighting. 3) Some kind of odor neutralizers for Residents rooms and hall ways.

Everything was great

Been very pleased with the facility for the past 4 years.

The compassionate care of the attendants was above average. They did what they were told to do, and they were very caring about it. And the residents could feel safe in the environment there. The food looked very unappetizing. What I felt was really lacking was activities. There were no activities at all, not even memory care related ones. But it was always clean there. The tables were clean, and they were diligent about getting the plates up after they ate. You never saw spills on the floor. If it did occur, they were right there cleaning it. My loved one was unable to care for herself, and she always smelled good and was clean.

It is cleaner than I thought it would be. It doesn't smell. They keep my loved one clean and dressed well. I would have to endorse

We chose The Cottages because it was affordable and the cottages are separate, so there was always someone in each one to look after residents. They have moved my mom to the memory care part of the facility and it has gotten better for her. You can tell the staff members really care about my mom. My favorite part about the community so far has been the easiness of it as well as the staff members, they have been great. I would recommend.

The Cottages is a very cozy facility as each cottage is set up like a private home. Many of the activities are conducted in the cottages themselves. Staff is friendly and caring. Facility is on one floor so residents do not have to climb any flights of stairs. I live 20 minutes away from facility and I am at ease knowing my mother is in a safe, comfortable place.

My dad decided to move out but he was happy and I was happy with the community and the staff. I liked the responsiveness from the staff. It was easy to get in touch with them and I was always able to reach out to them after the move in. I thought they were adequate for his needs. They were comfortable. They did a good job with housekeeping. The building looks a little more older but they put more money into the staff and activities. They tried their best and it is a good facility.

My wife is being provided with good care since her move to this community. She is doing well, and I'am comfortable with her move to this community. The staff is well, and they are taking good care of her, and her needs. This is a community I would recommend to my family, and friends. It is working out well for my wife.

It was ok. As clean as it can be in that area. Director, extremely knowledgeable and dedicated. Enjoyed speaking to her. I don't know if I am comfortable having her there. Trying for something a little more.

Very nice ALF/Nursing home/Day care facility, very clean & modern. Smells great. The staff is super friendly. My mom was here for about 3 weeks attending the Day Care program (Monday thru Friday 6 hours daily) & was not so happy to be there. She basically only speaks Spanish now a days & could not communicate much there. On her 3rd week at the daycare she was [Removed] by another resident during one of the activities so we did not bring her back ever again. They did make arrangements to move the other resident to another side of the facility, we just didn't feel comfortable leaving mom there any longer.

We are trying to get use to how it goes in this community. We are not use to a small room and it's like a new world to us. The staff are helping as much as possible. I have no complaints and I would recommend to family and friends.

I can not say enough about how accommodating the staff is. The nurse is fantastic and they have a doctor and podiatrist that come to the community. My mother in law likes bingo and exercise class. They also offer trips out. She has made numerous friends. This is an older building that they keep spotless inside. I would recommend taking a look at this community.