Benchmark Senior Living

The community's population is very elderly, but my loved ones love the staff and they do a great job taking care of our loved one. The food is great and they have activities but we would like to see a bigger variety. I would recommend this community to others

The Atrium has been great, and they are starting to open back up and bring in live entertainment for the residents. We have tasted the desserts and they are great, we have not heard any complaints about the food. The staff members are very caring, helpful and transparent. Administrative staff has been wonderful and really thoughtful regarding all the families needs. This should be the go to place for people in this area.

Our loved one was only at The Atrium a short while so we were not able to get much feedback on the meals, and he was not able to participate in the activities. It was nice during covid if we wanted to come visit our loved one we could do window visits. We would recommend this community to others.

The community is great and the staff is very friends and great. The food is really good and my loved one really likes it. Communication is pretty good and they reach out to keep us informed. I would like to see a quicker callback time if I have questions. I would recommend this community to others based on my experience.

I would recommend the community. We have been happy here. The care is better here than when our loved one was at home with an aide. Our loved one's health has been better. They did a good job with COVID. The community is close to family member's homes.

We toured Arbor Terrace and it was a very, very nice facility and tour. We did not choose this facility because it was too expensive for what we were looking for.

We chose Orchard Estates because my mom and our family's our primary concern was she be treated with dignity and respect and not just as a number and I cannot say enough good things about the people at Orchard Estates. Especially the administrative staff, they helped us throughout the way. She had a fall and contracted covid while she was in rehab recovering from the fall, and the staff always stayed in constant contact with us on how to make my moms returns seamless. The apartments are beautiful size compared to a lot that we looked at, she is in a 2 bedroom and is sizing down to a 1 bedroom. The colors and interior are lovely. It is a more high end expensive facility and you get what you pay for. The quality of care is exceptional. I would highly recommend to others who are looking.

My father likes it here. They are always on top of things. The staff make sure my loved one is ready when I have to take him to doctor appointments. Everyone is very friendly and treats him well. They still have their safety protocols in place for the pandemic, even after the residents have been vaccinated.

Everybody in the community has the best intentions and they have a warm heart. The communications between the staff and our family is good and they keep us well informed. I would recommend this community based on my experience.

Our family had a virtual tour, and the tour was very good. The person who gave the tour was great, she gave us a lot of information. It was pretty good, we were able to see the difference between all the different rooms and units.

The community is unique and offers great care for your loved one. Communication was good and they kept us well informed and up to date. We were pleased with the community and I would recommend it to others based on my experence.

We chose The Atrium at Faxon Woods because it was recommended to us and it just seemed like it would be the best fit. It was the best value for the money and it felt like they were really trying to meet our needs. Everyone here is extremely friendly and everyone knows my name. My friends mom is here and her mom tells her that she makes her feel like she is the only one here. I would absolutely recommend to others looking I am able to visit 2-3 times a week inside.

They made the whole move-in process very easy for me. And it's a complicated process to move from one faciltiy to another, especially during Covid with all the checks and everything. It had thbe coordinated with hospice. Eveyrthing had 4-5 different steps to it, and they were very helopful making it go as smoothly as posisble form their end. There is one person who has been my main contact. If I don't know who to talk to, I send her a message or a text. And she'll let me know who can anser my questin. Isntead of just hunting and pecking for who to contat, I hav point perosn, andtha'ts been very helpful Very clean, limited access to the facilty There a couple of days for move in. The staff have reached out to me and made phone calls. When we were moving in, the management stoped by, offered help. really wen tout of their way. The care my loved one is getting is great. My lvoed one says the food is great, and they're assisting her with eating. SO she's getting three solid meals a day. That wasn't happening at the last place we were in. Her preferncef sometimes. The activities sound good, but my loved one is not able to participate. Nor is she a joiner bynature. For what I'm geting there for the money, it seems like a good value. They send out bills, they detail it, they provide a summary at the end of hte year for tax purposes. It was just all very nice. Everything has been a real positve experience for me.

The community does a great job with my loved ones. they have given him a job to do every day and this really makes him feel needed and he really enjoys it. Spend some time at any community you visit and get to know the community. I would recommend this community to others.

They are great! The staff is very friendly. The nurses are very friendly, along with the receptionist. The administrative team makes you feel comfortable. They take really good care of my father. The communication is great and will let me know of any changes of my loved one. This is a really great place to put your loved one, since they really care about the residents.

The cleanliness of the community was excellent, however we still could not go inside the community due to the covid restrictions. They took excellent care of our loved one there, there was one woman in particular that treated my mother like she was her own. She would go in after hours and tend to her, and on the night she passed she stayed with her throughout the entire night and never left her side. Our mother at one point had to go into rehab at another facility and the manager fought for us to try and get her back in this community quickly so they could continue caring for her. We highly recommend Orchard Valley, we were very fortunate.

Our experience so far has been great and the care takers have been great. They still are able to engage the residents in some activities, our loved one is doing puzzles, coloring and bingo. We have not heard much feedback about the food, but she has said over the phone that it is good. We also think the value is excellent.

Our loved one unfortunately was only there for one night, but the people there were absolutely phenomenal. They went above and beyond for us, we have nothing bad to say. It was a wonderful experience, and the lady who runs the place is terrific she really went above and beyond. We highly highly recommend them to people who are looking for a place for their loved ones.

My mom moved into the Village of East Farms a little over 4 years ago and I was bracing myself for her complaining that it’s not her home and bad food but I figured in time she would settle in but I was wrong. The entire staff was so welcoming and courteous she felt at home almost immediately. They got her out of her room and introduced her to people who were new there too and who have been there awhile. And 4 plus years later the staff still treats her with dignity and respect. After that amount of time I’m still impressed how they all know her and what she likes to eat. All of the staff has been very helpful to me as needed. If anyone is looking for an assisted living facility I highly recommend The Village at East Farms.

When we are able to visit our loved one we can see the meals and they seemed to be adequate, and we do think the value is pretty fair. The care at this community is so much better then our loved ones previous community, we have been very pleased and we would definitely recommend to others.