Belmont Village

Because I'm not vaccinated, they wanted me to take a Covid test before entering, which I would have had to do every time I came to visit had we chosen them. I ended up having to have my significant other video chat with me as they took him on the tour inside. The rooms were extraordinary small, with no natural light. It was expensive for what they had to offer. There were not many activities, and it just didn’t seem like a fun place. If there were further Covid lockdowns, I wouldn't want my loved one stuck in such a small room with nothing going on.

Would not recommend it to anyone. The nursing staff is so below par. They charged us for time our parents were not there. No one reached out to us when my parents ended up in the hospital not once to get an update. I would never recommend them to anyone. The food came with no condiments, never had coffee or sugar, or creamer. They were short staffed. They had no options during meal times. One drink option, no ice on their drink carts. The staff were rough with the residents. They never had the same staff working. After my loved one passed, we found my Mothers belongings brand new being used by another resident. So they came into her room and took her things to use on other residents that was never used on her. Outside of all of this the activities staff were the only ones that were great.

I would not send anyone you care about at all to this place. Specifically memory care. The administration, the staff, the caregivers everyone is horrendous. My husband was not cared for correctly and he was left for unsupervised. One day I had to go around and cut everyone's food due to no one being there and taking care of the residents. I had to move my loved one to another community. It was always hard to get a hold of management and there was no response or open communication. They have some special test that they are supposed to do with the residents and my husband did not have this. They also kept him in a chair instead of on his walker and now he is struggling with walking.

It was a very disappointing experience. Their assurances were that everything would be fine because "this is what we do." And that turned out not to be the case at all. They were friendly enough to sign us up. But in the end, it was not a very nice experience.

Belmont Villiage is HORRIFIC! During Covid, several staff members still aren't wearing masks, which is ironic because their healthcare workers should know and understand the importance of masks to curtail the spread of the virus. The management only talks to family members signing the checks each month, so if there's a problem with your loved one, and you're not writing the check, don't expect your opinion to matter. Worse yet, they may threaten to take away your visitation rights if you voice concerns. Steer clear of this facility if you want your loved one to have a happy and healthy home!

This is a storage unit for seniors. The staff is not only inattentive but neglectful. The head of "wellness" could not point us to the nearest ER. My relative's toilet overflowed and it took 48 hours for anyone to notice even though he was leaving his room in his underwear to use the hallway bathroom. Once Covid hit, no one was in to clean his room for weeks. It was only when our outside caregiver was allowed in that we discovered how filthy it was. Was my father in danger here? Not immediate. But was he well taken care of? No.

We did not have a good experience with Belmont Village Sabre Springs. They got us in and promise great care. That was not the case at all, no one ever came to her room to help her get out of bed at all, to go to the bathroom, to the dining room, etc. We had to end up moving my mom out after 5 weeks because they did not take good care of her, the director got upset with me when she found out. We were very disappointed with them and would not recommend. It is not for somebody who cannot get up and walk on their own.

There are too many residents and not enough staff. My mother in law got lost several times, the staff didn't know where she was and our family and the staff had to go searching for her. They didn't follow the guidelines for her care plan including food needing to be cut small and she choked several times because it was not. We found her soiled several times when we visited and all of has clothes were dirty. She was there for three weeks and we had to move her out. I would not recommend this community to other families.

The Belmont in Thousand Oaks is poorly managed. My mother in law is a resident, regrettably. The turn over rate for employees is very high, particularly the pals, (care givers). The pals are very caring and hard working, but they’re not appreciated. Usually, there is a shortage of pals. Recently they’re we’re only 3 pals on duty. The food at Belmont is inedible, since theres a high turn over of chefs. Residents regularly meet with director, Bradlee, to express their concerns and make suggestions. Bradlee tells the residents that she will “look into it,” Clearly she doesn’t do anything cause nothing ever changes. The shortage of pals continues and the food is always terrible. If Belmont cared they would replace the current manager with someone who is more caring and competent.

Don't be fooled by appearances. Yes, Belmont Village is nicely appointed and lovely to look at. However, in my opinion and from first-hand experience, the care is substandard. At one point, the rooms were not being thoroughly cleaned. Found out later that many of the cleaning staff had quit as had management personnel. Not worth the money.

They are so under staffed, not enough nurses

They give you a hard sell to sign you up and then make promises they don't keep. Service is horrible and inconsistent. They don't check on their residents as they promise. Food is not fit for seniors -- google "greasy food stroke risk seniors." They promise to fix what's not working and never do. Staff and management don't really care about the residents and there is a high staff and management turnover. Residents are very unhappy and think there has been a major change for the worse over the last year.

My mom lived here and for a while it was good. Their Circle of Friends program is great but forget it once your loved one's disease progresses. My mom walked out of the facility and was missing for several hours and another time, they could not find her in the building as if that was her fault. Then, they gave me 4 hours to move her to Memory Care. I was called in the morning and better get there by noon. I did not have time to look for another home so I did what I was told. Most unprofessional place I've encountered plus they wanted to put her on medication our Neurologist did not want and then they wouldn't speak to or reply to Drs calls/faxed letter. Then, they insisted she have 24 hour caregivers in Memory Care. There, she was dressed in someone else's clothes more than once. Imagine that, considering she had 24 hour caregivers. Our fees for that month were 24K. Triple what we were originally paying. I moved her shortly thereafter. I hate this place, do not recommend it unless you are God and know for sure your loved one's disease will not progress. Everyone has a different experience but it was a nightmare for us.

Specifically asked for places with day care and/ or respite care. No Day Care, Minimum Respite Care too long - 30 days!

This was a big mistake. My mother went to this place in good spirits and health. They sold us on what a great place this is and no additional outside care is needed. My mother lived independently and fell once. Since she is at Belmont, her health has deteriorated for the worse dramatically. On the second day we were asked to add a caregiver for her for 24/7. My mother was more agitated, the food is little to be desired, and the staff even worse. The staff makes me feel that they are incompetent and do not know what they are doing. We saw residents going into other people's rooms while that resident was sleeping and take some of her clothing. We let staff know what happened. My mother falls so much now with it without caregivers. I would not recommend this place at all to anyone. It's been a nightmare. Can't wait to get her out.

Has respite for memory care but I would have to hire a home health nurse to come in and change colostomy skin barrier. Colostomy unpredictable....will not fit our needs.

Beware! Belmont Encino is all smoke and mirrors. It is an unsafe place to put your loved one. My mother lived there and the nursing staff is highly incompetent. They made several medication errors requiring meetings with their staff and an ombudsman. As a result they reduced my mother's monthly bill several times. Worse yet, one of their nurses left my mother alone in her room when she was very sick. I showed up awhile later and she was confused and unsteady and could barely stand up This was not normal for my mother. She was usually clear thinking and able to navigate very well with a walker. I was scared to death and took her straight to the doctor; he called 911 and she was taken by ambulance and admitted to the ICU at Tarzana Hospital. The next day I was told she would die that day unless she was put on a ventilator. She did survive but she never returned to Belmont Encino. I requested a meeting with the staff and an ombudsman regarding the abysmal treatment my mother received from their nurse on that fateful day when she was so very sick. The ombudsman said their nurse "failed to exercise due diligence." Not surprisingly, the staff accepted no responsibility. In my opinion, Belmont Encino is a dangerous place for the elderly. My mother now lives in an assisted care home where she is cared for and watched over. Finally, I can sleep at night.

The bad thing is that the administration is uncaring and the place doesn't operate efficiently. While the nurses are great, the operation has some significant problems. It is not paperless, and most concerning, I am familiar with instances where medication was not given as prescribed due to communication issues. The support staff are mostly very caring and efficient - but there are some who are not, and training seems lax The great thing about this place is the Circle of Friends, which is a structured set of activities for a class. Residents who participate have a group that they hang with and learn with - 7 days a week. Mostly brain activities, but other types of activities. Creates a caring group run by a really good instructor

Overall, the independent side at BV was ok, but they are not truly equipped to handle dementia patients. the MC space behind the locked doors was cold, not a great layout, and my mom hated it and declined rapidly. The administrators (head nurse, head of facility) were cold and deflected blame. She ended up stopping eating, was hospitalized, and passed within a week. One day i found her in a lump, she hadn't eaten in days (nobody called me), she couldn't walk (she was perfectly able to walk), and it went south from there.

Do not let your family member live here. Residents fall out of bed at night all the time because workers are asleep and nurse doesnt write a report because she says it too much work