Belmont Village

I'm paying a lot monthly and shouldn't have to be managing my mother's care on a daily basis. They should be handling that for me. No one is ever around to answer questions. No one answers the phone except for the front desk and they can't help you. Communication is horrible between staff and family. Very hard to reach anyone.

We toured this facility a few weeks ago with my cousin. The facility is top notch, very clean, the staff are polite. We HAD a good experience until we witnessed a very sad thing that happened. As i went to look for the rest room, i heard a woman screaming in a very demeaning way to one of the staff. I asked another staff wearing a blue shirt who that woman is and i was told that it is their boss. The staff made a comment that their boss is like that and they are used to it already. Coming from an HR world, this has been bothering me. I am just sharing my experience and my impressions of the facility. It is beautiful, it is lovely, staff are nice, staff are polite but if the staff are treated like what i witnessed, i will not bring my family there. I cant imagine how my demented loved on will be treated.

It’s what they don’t tell you. My Mother was in memory care and fell out of her wheelchair with an aide pushing. Broken femur, concussion. Hospitalized and not allowed to return to Belmont. Why? If you can not bear weight on one foot you are no longer qualified. On two separate tours by family members before deciding on Belmont we were told she could live out her days there. She now requires a long term care facility It cost 30 thousand to move her to [removed]. Plus Belmont keeps charging you until the room is cleared out. It gets worse. Belmont refused to call me back to discuss and I had to. resort to a corporate who’s equipped to dismiss concerns.

Belmont Village Memphis facilities are understaffed and unable to provide adequate, competent care. They did not provide the care that was described or promised. The facility is run down. The food is marginal and institutional. I would not recommend this facility to others looking.

Constant rate of turnover among the staff: nursing, care givers, even the servers in the dining room. Nurses and care givers would actually quit midshift! I transferred my Mom to a different facility and many staff members had quit Belmont and were now working at The Canterbury. I just wish I had moved my Mom sooner.

They have some major problems dispensing medications. My friends living there tell me": Many nights they are out of certain medications so the patients do not get their meds Many nights they have no nurses so nothing happens Some nights the nurses have given out the wrong meds The medical staff are not friendly This place should be shut down by the state until they get their act in gear We do not recommend this facility at all. Apparently most of their staff have quit. I wonder why?

Staff were not friendly and they are short staffed, I do not see the aids on the floor. The food went downhill so much my loved one does not want to even eat here anymore. Others need to know that this facility is not what you think it is. They put on one face, but when they are dealing with anyone with progressive dementia, they do not know how to deal with it. They are not good with communication at all with the families either.

Don't send anyone you love to Belmont Village Buckhead. My loved one came from the hospital and they assured me they could take care of him. He was there for 3 days and 2 nights, and I don't think they fed him or gave him water during that time. He fell out of his wheelchair and was sent to another hospital where he arrived malnourished and severely dehydrated. We had also paid them over [price removed]; he was there 3 days and they only returned [price removed] - less than half of what we paid. I'm considering suing them because not only did they do a disservice, but they also injured my loved one who passed on Saturday, partially because of the road they sent him down.

Because I'm not vaccinated, they wanted me to take a Covid test before entering, which I would have had to do every time I came to visit had we chosen them. I ended up having to have my significant other video chat with me as they took him on the tour inside. The rooms were extraordinary small, with no natural light. It was expensive for what they had to offer. There were not many activities, and it just didn’t seem like a fun place. If there were further Covid lockdowns, I wouldn't want my loved one stuck in such a small room with nothing going on.

Would not recommend it to anyone. The nursing staff is so below par. They charged us for time our parents were not there. No one reached out to us when my parents ended up in the hospital not once to get an update. I would never recommend them to anyone. The food came with no condiments, never had coffee or sugar, or creamer. They were short staffed. They had no options during meal times. One drink option, no ice on their drink carts. The staff were rough with the residents. They never had the same staff working. After my loved one passed, we found my Mothers belongings brand new being used by another resident. So they came into her room and took her things to use on other residents that was never used on her. Outside of all of this the activities staff were the only ones that were great.

I would not send anyone you care about at all to this place. Specifically memory care. The administration, the staff, the caregivers everyone is horrendous. My husband was not cared for correctly and he was left for unsupervised. One day I had to go around and cut everyone's food due to no one being there and taking care of the residents. I had to move my loved one to another community. It was always hard to get a hold of management and there was no response or open communication. They have some special test that they are supposed to do with the residents and my husband did not have this. They also kept him in a chair instead of on his walker and now he is struggling with walking.

It was a very disappointing experience. Their assurances were that everything would be fine because "this is what we do." And that turned out not to be the case at all. They were friendly enough to sign us up. But in the end, it was not a very nice experience.

Belmont Villiage is HORRIFIC! During Covid, several staff members still aren't wearing masks, which is ironic because their healthcare workers should know and understand the importance of masks to curtail the spread of the virus. The management only talks to family members signing the checks each month, so if there's a problem with your loved one, and you're not writing the check, don't expect your opinion to matter. Worse yet, they may threaten to take away your visitation rights if you voice concerns. Steer clear of this facility if you want your loved one to have a happy and healthy home!

This is a storage unit for seniors. The staff is not only inattentive but neglectful. The head of "wellness" could not point us to the nearest ER. My relative's toilet overflowed and it took 48 hours for anyone to notice even though he was leaving his room in his underwear to use the hallway bathroom. Once Covid hit, no one was in to clean his room for weeks. It was only when our outside caregiver was allowed in that we discovered how filthy it was. Was my father in danger here? Not immediate. But was he well taken care of? No.

We did not have a good experience with Belmont Village Sabre Springs. They got us in and promise great care. That was not the case at all, no one ever came to her room to help her get out of bed at all, to go to the bathroom, to the dining room, etc. We had to end up moving my mom out after 5 weeks because they did not take good care of her, the director got upset with me when she found out. We were very disappointed with them and would not recommend. It is not for somebody who cannot get up and walk on their own.

There are too many residents and not enough staff. My mother in law got lost several times, the staff didn't know where she was and our family and the staff had to go searching for her. They didn't follow the guidelines for her care plan including food needing to be cut small and she choked several times because it was not. We found her soiled several times when we visited and all of has clothes were dirty. She was there for three weeks and we had to move her out. I would not recommend this community to other families.

The Belmont in Thousand Oaks is poorly managed. My mother in law is a resident, regrettably. The turn over rate for employees is very high, particularly the pals, (care givers). The pals are very caring and hard working, but they’re not appreciated. Usually, there is a shortage of pals. Recently they’re we’re only 3 pals on duty. The food at Belmont is inedible, since theres a high turn over of chefs. Residents regularly meet with director, Bradlee, to express their concerns and make suggestions. Bradlee tells the residents that she will “look into it,” Clearly she doesn’t do anything cause nothing ever changes. The shortage of pals continues and the food is always terrible. If Belmont cared they would replace the current manager with someone who is more caring and competent.

Don't be fooled by appearances. Yes, Belmont Village is nicely appointed and lovely to look at. However, in my opinion and from first-hand experience, the care is substandard. At one point, the rooms were not being thoroughly cleaned. Found out later that many of the cleaning staff had quit as had management personnel. Not worth the money.

They are so under staffed, not enough nurses

They give you a hard sell to sign you up and then make promises they don't keep. Service is horrible and inconsistent. They don't check on their residents as they promise. Food is not fit for seniors -- google "greasy food stroke risk seniors." They promise to fix what's not working and never do. Staff and management don't really care about the residents and there is a high staff and management turnover. Residents are very unhappy and think there has been a major change for the worse over the last year.