Belmont Village

My 94 year old father lived here for the last year of his life. He was taken care of, but no one went above and beyond. His hearing aids were never cleaned, I would have to continually ask for his nails to be clipped and food was left rotten in his fridge. He didn’t need memory care, just kindness. The staff turnover was noticeable and the skilled nurses were understaffed. When I saw that he had lost a lot of weight and asked for him to be weighed weekly, I had to get an order from his doctor before they would do it. When he died, I didn’t even get a call or card outside of my hired hospice. This for [removed]a month? It was sad.

We had search many other retirement facilities in the area. Belmont was one of the nicest appearing facilities. The sales person assured us that all of our mothers needs could be met at the facility. Nothing but LIES! Very poor service an attentiveness to our mother. Many mess ups of medicines dispensed, ("this would not happen if you would use our in house over priced pharmacy") Mother pays $0 for her meds and does not wish to pay $165 for just one of her meds at their pharmacy. Heaven forbid there be an actual emergency as hitting the call button results in a 20 to 40 minute wait before someone responds. A nice dining hall as long as you get there by 4:30 as they often run out of the main coarse by 5:30. At the prices that Belmont charges residence, you would expect 4 star service but it is 2 star at best.

BV is understaffed and their PALs staff is not trained how to respect and handle the elderly. And no smiles or hellos. Some have been rude to friends that visit. Management team members are great. Not the level of care I was expecting, especially for memory care. I am tempted to move mom but who's to say another location would be any better. They charge an additional [name removed] per month for 2 person assist which I think is outrageous. They need to reevaluate. My experience is only with the memory care unit so I can't speak for the other areas.

Overall, the place is safe, clean, and pleasant. For me, it just didn't work. I never get any feedback. As one of the more expensive places, I was hoping for this. They never take the memory care residents out, except the patio (Another location takes them out). I was told that the staff had the ability to get residents out of their room. My brother won't come out. My brother doesn't join the activities. They don't alter the TV shows, activities to help him socialize. After a conversation about this, I was told that someone could walk my brother around. That never happened. The center might be great for someone who is not as active as my brother.

They did an assessment on my mom and assured us that she would be a great fit for their community, that they could take care of her for the long haul, and that she would be safe and watched over. She's only 66 and has advanced dementia, so her brain doesn't work but she's very mobile. Within the first 3 weeks, we noticed that she seemed more and more sedated, to the point of almost falling out of a chair multiple times. That combined with the fact that one particular staff member told us frequently how "busy" our mom was, how she wasn't sleeping, doing weird (but normal for dementia) things - we became concerned that she was being overmedicated. Not even two months into her being there, they said she needed a higher level of care for an extra $1,500 per month PLUS an outside caregiver to sit with her for 10 hours per day that we would need to pay for out of pocket. Not pleased, but we found somewhere else that would be a better fit for her. Now they're refusing to refund the facility fee even though they assessed her incorrectly from the beginning. We had to pay another facility fee plus partial rent for another place, plus moving her again - it's been a huge extra expense. I was really hopeful about the place because overall the staff is lovely, I think there was just one person who didn't care for mom and unfortunately poisoned the well.

I felt that the actual tour experience was kind of lousy. There were a lot of things that needed to be done that were not done, they needed some major renovations. It just felt run down. They had a very high base price which they explained was due to having a higher level of nursing care on site which we did not need. I did really like that they offered a program called "Circle of Friends" for early dementia residents. It is a program where residents who have early stages do not have to move to memory care and will do activities together but can still participate in normal activities as well with the assisted living population. I thought that was ideal and it would be great if more places could do that.

Our family had an in person tour and we did not like Belmont, they had dark rooms. They kept wanting to talk about assisted living and avoid our questions regarding memory care. Also more expensive. It could be good for assisted living. There is a pool.

We thought it was dated and felt more like an old folks home. They were more expensive and we felt we were getting less than at other communities. The units weren't as appointed as they were at other communities we saw.

They require all the residents to wear a mask, and this was a downfall for us.

[name removed] did not like this place at all. It was depressing because there were mostly people in wheelchairs who obviously needed a lot of care. Minimal activity. More like a nursing home. The place itself was nice but [name removed] needs more life, more going on.

Yuck. No. It has a smell.

The reason for the poor review is that our family was sold on services that could not be adequately provided for our elderly parent. We were led to believe that there was plenty of staff to assist our father...not so. We paid for the "enhanced care". When we see our father he is dirty, his breath is foul, clothes are often dirty and I have found his comforter covering up disgustingly filthy sheets! He rarely is clean-shaven which is not the worse thing. Also, scheduling the free transportation is not the easiest. Doctor appointments can only be on certain days (2-3 days in the week). And these must be scheduled weeks in advance to secure a ride. To wrap up, this place is fine for someone who does not need assistance. The available programs seem good for those residents who are able to engage. One last thing...I am surprised by the food served. Not the most appealing and nutritious! Lots of chips, grilled cheese, hot dogs, burgers, quesadillas which kind of shocked me. There are other things but not appealing. My dad has never been a fussy eater (my mom wasn't a great cook) but he doesn't like this food too much.

After explaining what sort of care my mother was in need of this community told us they wouldn't accept her. The staff was worried that she would get out and take off. The community itself was smaller than others we had looked at. The staff at least was honest and upfront about what level of care they would provide but it was still shocking to be told they wouldn't accept your loved one.

LOOKING FOR MEMORY CARE ONLY! Small wing with cramped halls and dining area. Very nice and spacious outdoor area for residents. Hallways have slightly wider spots where common activities take place, that is still subject to the wanderings of residents. Independent and assisted care side of the door has much nicer appointments and more comfortable feeL. Behind the door is cramped and feels oppressive. Staff and program seem to be reasonable and in the patient's interests.

My loved one has been here for several months and even though it's new and clean, the facility is very overpriced. Hallways always seem to have no activity and the residents are not receiving very responsive care. Watch out for [Removed], the sales lady - before we moved in, the price seemed very fungible (quoted a different price for the same unit/services several times - and it went up again when she knew we'd made a decision - get your quote in writing), move-in terms were altered, and she was very obviously trying to hit incentive targets based on certain dates. We chose the place primarily for its location but are now looking for new options.

We did not pick this community for our personal reasons. After seeing what they have, this was not adequate for my dad's need and level of care.

I think the response time from their pals, their CNA's, is a little slow. The food is good, and it's very clean and nice. The nursing is poor. The facility is good, but the care is not good. Christie, the woman we met with when we were looking and seemed like she would be really involved, and she kind of disappeared. When we bring up concerns, she just kind of acts like it's not her problem. If you are a very independent person it might be a good fit, but if you need care it's not the best option. I feel like we were tricked, bottom line.

Great Place they do not have enough staff to take care of the residents. The staff has no direction, needs better management.

don't like the 'hospital' look of it

They weren't able to care for my loved one. It's a beautiful facility, the food was fine, but the care was not. The staff to patient ratio was not good. If you are considering this community, think about how much help your loved one needs and how much staff is there. I didn't think that they had enough activities, they had a few, but not enough. I felt like my loved one was isolated a lot of the time.