Belmont Village

This place is very good at first impressions and appearances. Also if you have left your family in their care they will send you pictures and all kinds of beautiful messages. But once you’re family member becomes a regular they are treated sub par and no longer special. There are diamonds in the rough like the enrichment leaders who really care but their boss runs memory care and does a poor job. The place is run on favoritism and making the place look as good as possible for first appearances. But when all the families go home your loved ones are loved and cared for but not by the people that make a show when you come, it’s the ones focusing on the residents and truly engaging with them, those are the real ones. And I guarantee you none of them work behind a computer in the safety of their closet offices. Do not bring your loved one here.

I would say Look elsewhere. Your loved one is better somewhere else.

Unfortunately, like many others, we had a similar experience of Belmont Village. The biggest problem is the total lack of organization. The people working there really care about the residents, that is clear, however, the upper administration has changed so many times in recent years that is just became unsafe for residents, as often care plans were conflicting. People just are not able to do their jobs efficiently. The worrisome sight of ambulances there so often taking people away was rightfully scary. We had to move mom into another community and she has thrived every since moving out of BV.

I'm paying a lot monthly and shouldn't have to be managing my mother's care on a daily basis. They should be handling that for me. No one is ever around to answer questions. No one answers the phone except for the front desk and they can't help you. Communication is horrible between staff and family. Very hard to reach anyone.

We toured this facility a few weeks ago with my cousin. The facility is top notch, very clean, the staff are polite. We HAD a good experience until we witnessed a very sad thing that happened. As i went to look for the rest room, i heard a woman screaming in a very demeaning way to one of the staff. I asked another staff wearing a blue shirt who that woman is and i was told that it is their boss. The staff made a comment that their boss is like that and they are used to it already. Coming from an HR world, this has been bothering me. I am just sharing my experience and my impressions of the facility. It is beautiful, it is lovely, staff are nice, staff are polite but if the staff are treated like what i witnessed, i will not bring my family there. I cant imagine how my demented loved on will be treated.

It’s what they don’t tell you. My Mother was in memory care and fell out of her wheelchair with an aide pushing. Broken femur, concussion. Hospitalized and not allowed to return to Belmont. Why? If you can not bear weight on one foot you are no longer qualified. On two separate tours by family members before deciding on Belmont we were told she could live out her days there. She now requires a long term care facility It cost 30 thousand to move her to [removed]. Plus Belmont keeps charging you until the room is cleared out. It gets worse. Belmont refused to call me back to discuss and I had to. resort to a corporate who’s equipped to dismiss concerns.

Belmont Village Memphis facilities are understaffed and unable to provide adequate, competent care. They did not provide the care that was described or promised. The facility is run down. The food is marginal and institutional. I would not recommend this facility to others looking.

Constant rate of turnover among the staff: nursing, care givers, even the servers in the dining room. Nurses and care givers would actually quit midshift! I transferred my Mom to a different facility and many staff members had quit Belmont and were now working at The Canterbury. I just wish I had moved my Mom sooner.

They have some major problems dispensing medications. My friends living there tell me": Many nights they are out of certain medications so the patients do not get their meds Many nights they have no nurses so nothing happens Some nights the nurses have given out the wrong meds The medical staff are not friendly This place should be shut down by the state until they get their act in gear We do not recommend this facility at all. Apparently most of their staff have quit. I wonder why?

Staff were not friendly and they are short staffed, I do not see the aids on the floor. The food went downhill so much my loved one does not want to even eat here anymore. Others need to know that this facility is not what you think it is. They put on one face, but when they are dealing with anyone with progressive dementia, they do not know how to deal with it. They are not good with communication at all with the families either.

Don't send anyone you love to Belmont Village Buckhead. My loved one came from the hospital and they assured me they could take care of him. He was there for 3 days and 2 nights, and I don't think they fed him or gave him water during that time. He fell out of his wheelchair and was sent to another hospital where he arrived malnourished and severely dehydrated. We had also paid them over [price removed]; he was there 3 days and they only returned [price removed] - less than half of what we paid. I'm considering suing them because not only did they do a disservice, but they also injured my loved one who passed on Saturday, partially because of the road they sent him down.

Because I'm not vaccinated, they wanted me to take a Covid test before entering, which I would have had to do every time I came to visit had we chosen them. I ended up having to have my significant other video chat with me as they took him on the tour inside. The rooms were extraordinary small, with no natural light. It was expensive for what they had to offer. There were not many activities, and it just didn’t seem like a fun place. If there were further Covid lockdowns, I wouldn't want my loved one stuck in such a small room with nothing going on.

Would not recommend it to anyone. The nursing staff is so below par. They charged us for time our parents were not there. No one reached out to us when my parents ended up in the hospital not once to get an update. I would never recommend them to anyone. The food came with no condiments, never had coffee or sugar, or creamer. They were short staffed. They had no options during meal times. One drink option, no ice on their drink carts. The staff were rough with the residents. They never had the same staff working. After my loved one passed, we found my Mothers belongings brand new being used by another resident. So they came into her room and took her things to use on other residents that was never used on her. Outside of all of this the activities staff were the only ones that were great.

I would not send anyone you care about at all to this place. Specifically memory care. The administration, the staff, the caregivers everyone is horrendous. My husband was not cared for correctly and he was left for unsupervised. One day I had to go around and cut everyone's food due to no one being there and taking care of the residents. I had to move my loved one to another community. It was always hard to get a hold of management and there was no response or open communication. They have some special test that they are supposed to do with the residents and my husband did not have this. They also kept him in a chair instead of on his walker and now he is struggling with walking.

Belmont Villiage is HORRIFIC! During Covid, several staff members still aren't wearing masks, which is ironic because their healthcare workers should know and understand the importance of masks to curtail the spread of the virus. The management only talks to family members signing the checks each month, so if there's a problem with your loved one, and you're not writing the check, don't expect your opinion to matter. Worse yet, they may threaten to take away your visitation rights if you voice concerns. Steer clear of this facility if you want your loved one to have a happy and healthy home!

This is a storage unit for seniors. The staff is not only inattentive but neglectful. The head of "wellness" could not point us to the nearest ER. My relative's toilet overflowed and it took 48 hours for anyone to notice even though he was leaving his room in his underwear to use the hallway bathroom. Once Covid hit, no one was in to clean his room for weeks. It was only when our outside caregiver was allowed in that we discovered how filthy it was. Was my father in danger here? Not immediate. But was he well taken care of? No.

We did not have a good experience with Belmont Village Sabre Springs. They got us in and promise great care. That was not the case at all, no one ever came to her room to help her get out of bed at all, to go to the bathroom, to the dining room, etc. We had to end up moving my mom out after 5 weeks because they did not take good care of her, the director got upset with me when she found out. We were very disappointed with them and would not recommend. It is not for somebody who cannot get up and walk on their own.

There are too many residents and not enough staff. My mother in law got lost several times, the staff didn't know where she was and our family and the staff had to go searching for her. They didn't follow the guidelines for her care plan including food needing to be cut small and she choked several times because it was not. We found her soiled several times when we visited and all of has clothes were dirty. She was there for three weeks and we had to move her out. I would not recommend this community to other families.

Don't be fooled by appearances. Yes, Belmont Village is nicely appointed and lovely to look at. However, in my opinion and from first-hand experience, the care is substandard. At one point, the rooms were not being thoroughly cleaned. Found out later that many of the cleaning staff had quit as had management personnel. Not worth the money.

They are so under staffed, not enough nurses