Avista Senior Living

Nice apartment but not secure for someone who needs assistance. Staff was friendly but made us wait and did not have accurate info.

I wasn't too impressed with Avista Senior Living. There was an old musty smell in the buildings. The cost is comparable to where my Mom is currently at, so no sense in moving her to Avista.

When my father was in the assisted living, it was good but once he was moved into the memory care that's when things went down hill. There was no personal attention and they would not take him to any activities. They were available but they never went and got him. The food was not good and I feel like all they did was house him while he was there.

Management can be nice but can also be rude.

This place has no secure walking. Was the facility that my Mother in Law walked out of and we found 3-miles away in a wash. (This was in July - 110-degrees). Not acceptable since my mom would not be able to find her way back.

They are very helpful and I think my Aunt will like it once she gets adjusted to it.

Wasn't happy with residents placed around television or the lack of funds going back into the updating of the facility or furniture- not a comfortable or pleasant place for the residents.

This was awful. They were outrageously priced. They reeked of urine, and had people lined in the halls, just sitting. They have called me since I toured, and said they have fixed these things, but I haven't gone back to check. The room didn't have a shower, they use community showers. The rooms didn't even have a closet for clothes, I understand why, but this wasn't very appealing.

I toured this location when I was looking into independent living options. This place seemed nice enough, the rooms were a decent size and the staff all seemed friendly. They were lacking many of the on-site amenities that I was looking for, however. The dining room also seemed very small and claustrophobic.

To say it was a train wreck is putting it mildly. My mother had not done her homework and she didn't know what she was walking into. It ended up being and Alzheimer's/dementia care facility, strictly. She has a sound mind but needs some help getting around and this place was just not set up for her. They really treated her poorly. They were really difficult to deal with. I believe they have now changed management. At the very least they have been restructured. When my mother was there it was primarily Alzheimer’s and memory care patient there and mother was very lonely.

From the very first week of my mother living there, things went down hill quickly. The manager in the facility left with no one to replace him, since that time they have either had temporary replacements or one permanent person who walked out a few months ago. She still has not been replaced. My mother needs assistance with medication, they have not had a full time nurse for almost a year. The nurse [name removed] became ill and passed away, it was months before they replaced her and when they did, she walked off the job one day. Since that time they keep saying they are interviewing but have not found a full time nurse. There was a wonderful cook who also walked off the job one day, only to be replaced by someone who did not make quality or tasty meals. The food is barely edible with no variety. Without notice in August the bill for the month went up over $800.00 without an explanation or a family meeting. If not for the $3500.00 deposit that we were required to pay at the time of signing, we would remove my mother. The COVID pandemic has only made things worse with little or no communication from the facility to the residents or family. We had high hopes for this place but at this point, can only hope for improvement. The staff do care for the residents, it seems as though the lack of management and the revolving door of staff have affected their morale which in turn affects the residents. Please make necessary changes. Hire people that will stay. The last manager that was there stayed in her office all day and did not seem personable or welcoming. It was a relief to see her go.

This is a kind of place that I will not recommend to anybody for their parents. I understand the rules for COVID and restriction, but kindness and care has to be expected. Caregiver is not only a job, it is a caring attitude and compassion, that it is not find on this place. Keeping people in a prison like environment and expected to be paid is wrong. My mom a 93 year old woman with intact mind and feeling, cried as she stated that did not expect after a life of work to be improvement and paid for room and board. Better to be in a real prison. As about care, medication given constantly late and even the caregivers had to be called and reminded that the time for meds is long passed, Hygiene poor, and the laundry constantly lost. In 3 years, we had to buy so many times, towels, clothes, bed sets - . No activities, no social interaction among the residents, very poor atmosphere, even when the were no restriction, there is no difference. Anyway enough said - Finally we took mom away from this place

Heron Place is a really nice looking facility. We were pleased at first then after several months the level of care and food went downhill. Snacks were no longer offered to the residents. Vegetables were undercooked and hard to eat for those with dentures. The last straw was when the med tech made a serious mistake in the medication that was given which could have been fatal. We were lucky it was discovered in time and our loved one was hospitalized. There was no RN onsite daily at the time the medication error occurred. This all reflects on the facility administrator and corporate management.

Staff not friendly. Nurse very rude & arguing with staff & residents. Not professional, no confindentuality.

We have not been very happy with our experience here. There were some things that they said they would do, that haven't been done. The girls are just run ragged. The bus has been broken down since before we moved in, they keep saying it is being fixed but it hasn't happened in over 6 months. The food is just horrible, what is on the menu is just not what you get.

I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my family and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time. Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard. One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family’s emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad.

Staffing could be improved. Watch for separation of men and women

I did not enjoy or understand what was going on with [name removed]. Nobody told me anything because I was only a friend to him. Overall, I was left with a very bad feeling. Things were taken from his room without anyone's permission. I pray I never end up in an assisted living facility.

If all you need is for someone to cook and do laundry then both places are ok. But if you need personal care they came up D___ short. In home care for the money rates a 5 or higher.

Very disorganized. Can't seem to find time to help with showers or other needs. Food and food service very lacking. Took them a few weeks to get him on a laundry schedule and several weeks for showers. He's had to ask many times for things.