Avista Senior Living

My mom was in memory care here for 3 years. The first thing I have to say is we didn’t move her because her neurological dr said the change would kill her. They do okay with people that can do everything for themselves. Showers, toothbrushing, medication and food are all bad. My mom went months without medication. We didn’t go through the facility pharmacy so we were able to track her medication. We didn’t catch the fact that her 30 day prescription lasted 6 months and her eye medication lasted a year for the first year. We were there and watched them get ready for the medication audit from the pharmacy. They had a med tech come over and fix the med cards by pushing out all the pills that should have been given but weren’t and sign off on them. Mom had to have surgery on her mouth to remove her dentures because they hadn’t been removed or brushed for many months. Then had to have the flap of skin removed. It looks pretty because that’s where they spend the money, not on staffing.

I caution anyone who is considering Summit to be very careful to keep a careful record of payments and charges. I paid approx $[removed]for my father and his wife to stay at Summit. Ultimately, my father never lived at Summit, and his wife moved 6 wks later to a different facility. I was due for a refund of almost $[removed]as of [date removed]. It's now [date removed], and I 've been trying to a refund for the past 7 weeks. I've called and emailed the Exec Dir and head of billing about this issue numerous times. I've been told that the refund is being processed, but there's always some reason for further delay. Summit never brought up a refund. After I brought up the issue, I was initially told that I was due less than half the actual amount. After I gave Summit a detailed account of my payments and incurred costs, Summit agreed that I was due almost $[removed]. I previously told Summit that I will file a consumer complaint, and it seems I will have to do so. I would not choose this facility ever again

I do not recommend this facility. Do not believe the website...all the pictures are staged. The memory care unit is dirty and the residents are ignored. I know this from personal experience. My mom died from things that happened in this facility. Don't trust these people, do not recommend.

I was very disappointed with the care that was provided from such a highly rated facility network. The money you pay to provide the best care for your loved one. No one took the time to comb their hair or make sure that they had their shoes on the right feet. I still cleaned his room and did his laundry. I offered help day or night If had any issues. As for activities coloring book crayons in front of the TV and staff on their phones in the corner. We had things come up missing an stuff was ruined from the carelessness. He had an episode an they wanted to kick him out. The facility is responsible for their safety. Don't let them fool you. When talking to them about the concerns an losing my dad. Was told we are not perfect. When cleaning out his room we even wanted to donate his clothes..an hour later went back his clothing was already gone. They told us that the clothes had already been donated. When all said nd done 1 person gave their condolences. My father deserved better.

I have pleaded our case with [name removed], who is the general manager of Heron place, and [name removed], who is the account manager at Heron place. [name removed], specifically, told me that I would receive payment for 3 days of room usage as well as 3 days of medical care we were charged for even though our sister had passed. [name removed] said we would get everything [name removed] promised. Later, [name removed] made it clear that we would not be compensated for the room usage as our sister's belongings were still there. That seemed fair and correct - we agreed. For the remainder of the promised fees, [name removed] put us off time and again - for four months. I suppose she figured she would just wear us down. That is an absolutely terrible way to treat grieving family members who trusted this institution and has caused quite a bit of pain and suffering, especially for my wife who is still trying to get over the death of her sister. Again, in the grand scheme of things, we are not talking about a tremendous sum.

They lost her [fee removed]. Hearing aids as well as some clothes. After [name removed] had been there for a few days, I was called on a Friday afternoon to come and pick her up as she kept trying to leave the facility. They then required that she have anti anxiety drugs to return. I arranged for that and she returned to the community on Tuesday. I was then called Friday evening to come pick up [name removed] as she had gotten out of the facility and was all full of scratches from making it into the bushes. They had not given her any of the anti anxiety drug. They were very friendly, enthusiastic people. They have no business dealing with people who have Alzheimer's and are still very mobile.

This facility is struggling. They are seriously understaffed but not full, so they are in a Catch-22. There is no Chef, no Activities Director and I have seen no sign of the LPN who should be there daily. New hires are announced and introduced then whisked off to corporate for "training" and then don't always return. Absolutely everything, except for the grounds, could be improved at Avanti Senior Living at Peoria.

My parents were both in this community less than a month. My Dad passed away, we left the facility that night and never returned. This facility charged my Mom the single occupancy rate after my Dad passed away. She never set foot in that room again. In the planning of the funeral etc we as a family made great strides to clear everything from the room. My Mom was taken advantage of in being charged the higher rate that my Dad would have been paying if he lived. There was so much contention between the kitchen staff and the CNAs that many times my parents were not well cared for. I would not recommend this place to any of my family, friends or loved ones. We are glad that this is all behind us now and that my Mom and family can mourn our Dad and continue on in peace and honor his memory.

PLEASE READ BEFORE DOING BUSINESS WITH JASMINE PLACE/ENLIVANT: My mom complained about the horrible food, the lack of response when she called for help with her call button and how rude the staff was to her within a month of moving in. She would have me on speaker phone and I would hear how rudely the staff would talk to her. They are constantly understaffed because no employee will stay for any extended period of time, which says a lot about how Enlivant treats its employees. It came to light that they were overdosing my mom with anti-anxiety meds - one that should be given every 4-6 hours was given to her hourly. They do not reply to emails and rarely answer the phone. There are no activities, outings or anything fun for the residents. I rarely write reviews but I wish someone would have written an honest review before we moved my mom to Jasmine Place. They have no clue how to care for the elderly with compassion or basic human dignity. I would write more but ran out of space!

Quality process management is non existent. Quality of care is terrible. Activities were great.

Aurora Place had constant roof water leaks, couldn't keep AC units running, a med tech refused to take my loved one to the restroom during dinner hour resulting in soiling themselves. and then that med tech wielded our loved one to their room after dinner and put them back in her chair, still soiled. our loved one had diarrhea for 2 weeks, the resident RN and other staff did not assist in trying to figure out the cause. then when I removed my loved one from the facility, I was handed their medications and discovered they had not given our loved one 5 days of their blood pressure and stroke medications. Aurora place is extremely dangerous. if I could give them a zero rating I would. a rating of one is much too generous as far as I'm concerned.

I was visiting my mother from California and It was lunch time when we arrived and all her friends were in the lunch room which was a perfect place to meet about 15 of her dear friends all in one place. My husband and I were just there for a few minutes to meet her friends when a server named [name removed]was very very rude and told us to leave for heath reason. We were masked and vaccinated . The residents told us that he has a habit of bully people depending on his mood at the time who can visit and who can’t. He’s very over bearing to the residents and in my opinion needs to be talked to. My mother will be leaving as soon as we can find her a new place if things don’t change. He’s not the only one that was very rude at our time there but we will leave it at this one incident for now.

Nothing has been good. To get us to go, everything sounded great, everyone was happy. We got my loved one there. Day 1 was great, after that is was awful. It became a battle. Her meals were incorrect. Her diet was pureed and she was brought whole pork chops, etc. We could never talk to anyone and no one was ever there. We could never reach anyone and they blamed hospice for their issues. We should have chosen somewhere else.

We were not impressed with Franklin Place. They were trying to remodel the facility, but the building is just old and it was dark and depressing.

Executive Director is a wolf in sheeps clothing, cannot be trusted. The RDO plays favortism. Hires friends and gives them special treatment. There is a reason for the high turnover in staff and it is hard on the residents

They lost all there good people. It is really sad now!!

I was a resident here. I do not recommend it. Even though I need assisted living, I had to do almost everything myself. I could not get help when I needed it. I liked the activities and the other residents, but that could not make up for lacking assistance with my daily needs like making the bed, access to enough drinking water, extra help getting dressed when I was sick. I never knew who I was supposed to talk to when I had a problem. I never met the supervisors or the staff who were in charge. I don't think they cared about me because they did not meet me personally. I am sorry I had this experience and I am posting this review not to be contrary, but hoping that no one else will have to go through my ordeal.

Please do not put your relatives or any one you love I'm this place it seems to be something it isn't. Three months in and they might end up [Removed] don't judge a book by its cover.

NO - too old, dark, not as many amenities

My husband [Removed], granddaughter [Removed], our puppy and I arrived at Avista Senior Living North Mountain on August 26, 2016 at 5:50 PM. When we arrived to the second floor Memory Unit I looked for my mom in the TV room. When I didn’t see her in there I asked the care giver at the med station where my mom was she told me that she was in her room. She said my mom refused to get out of bed all day. I asked if she had eaten dinner and she said no. I asked if she had eaten breakfast and lunch she said no. When I walked into my mother’s room I was overwhelmed with the smell of urine. I went back to the caregiver and asked her to go into my mother’s room and clean her up. My mom was compliant with the caregiver. I went into the dining room to wait for my mom to come out for dinner. When the caregiver brought my mom out to me, she sat her down next to me in the dining room and walked away. I went after her and asked her if my mom was going to have dinner. She went into the refridgerator and pulled out a basket, she put it down in front of my mom and lifted the plastic wrap. There was a ham sandwich which consisted of two pieces of dry white bread, 1 slice of ham and a wilted piece of lettace and then some soggy potato chips. I asked the caregiver if there was something else for her to eat and she said no, she missed dinner. The food looked like it was a couple of days old. This ordeal took time away from me being able to spend time with my mother. Every time I visited my mother I would find her sitting in a soiled pull-up with her pants soaked also. I would have to wait for her to be cleaned up so each time I was at Avista North Mountain this taking time away from my visits with my mother. I moved my mother out of Avista Senior Living on Sunday, October 23, 2016. When I arrived my mother was in the TV room. I told her I was there to take her back home. We went into her living area to begin the moving process when I noticed that her pants were completely soaked. I had to go into her restroom to clean her up. I was not in the room when my husband and friend packed my moms belongings. It was not until I got home in Prescott and unpacked her clothes that I found that half of her clothes were missing, a set of sheets were missing and 2 reusable pad protectors were missing. I found clothes and belongings from other clients in my mom's belongings. I sent an email to Jennifer Keyes On-site LPN on October 24, 2016: Hi Jennifer, I moved my mother, [Removed] out of Avista yesterday morning. She is missing clothes, bedding and towels. In her dresser drawers were a pair of men's shorts, a pair of men's pajama bottoms, a pair of men's boxers, a women's 4X shirt, a pair of very small women's pants, 2 towels and a wash cloth, 2 unfitted sheets, and 2 pillow cases, all of which did not belong to her. Could you please look into where the rest of her belongings may be? When I arrived she was sitting in the TV area totally soaked in urine. I had to take her into her restroom and change her briefs and pants. Her hair looked like it hadn't been washed in weeks, her medical bracelets from the hospital were still on her wrists (she was released on Oct. 8th). When I undressed her to give her a shower at my home I found she still had an ekg monitor adhered under her left breast. (No response from Jennifer Keyes). My mother had a fall on October 5, 2016 while walking by herself down the hallway. She was considered a fall risk so she should have been guided by a provider. She hit her head on the wall and immediately a bruise and bump formed because she was on Warfarin. She was transported to Honor Health North Mountain that evening. She was in the hospital until October 8, 2016. I went down to Phoenix on October 10 to visit her and she was bruised in both eyes and then there was a bruise around her throat and down her left shoulder. I was not notified that my mother was prescribed Lorazapam on July 27, 2016, this is a psychotropic medication. Why was this prescribed?